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“Just Perfect !!” 5 of 5 stars
Review of InterContinental Century City Hotel Chengdu

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InterContinental Century City Hotel Chengdu
5.0 of 5 Hotel   |   No.88 Century City Road, Wuhou District, Chengdu 610041, China   |  
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Ranked #7 of 1,969 hotels in Chengdu
Hong Kong, China
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Just Perfect !!”
5 of 5 stars Reviewed November 17, 2012

Before I write anything about the Hotel please contact Giulio Martinatto (Guest Relations Manager) and James (Concierge) for anything and everything you want in Intercon. We couldn't have got a better person to help us with facilities, food (we are vegetarians) and transportation. Extremely patient and friendly.
We stayed in the Hotel only for a day first and then on return from Jiuzhai for 2 days.
We were upgraded to a better room and treated really well. We had odd flight timings and Giulio made sure we get packed breakfast at 4 in the morning. Well trained staff, beautiful deco and ambience. Communication is always problem in China but both of them made sure we had Travel cards of Hotel with us where ever we wanted to go.
James suggested a Vegetarian place (Vegetarian Life Style - Separate review) after my husband exchanged 40 odd e-mails with him. It was out of the world dining and all credit goes to James.
Hotel Rooms were fantastic. I was celebrating my B'day and when we got back to Hotel we had a surprise gift (panda teddy) and huge cake waiting in the room.
Don't miss there buffet breakfast as they have everything under the sun. Too Good.

Room Tip: Corner rooms are large with good view.
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
angelaw513, Web Interactive Marketing Specialist at InterContinental Century City Hotel Chengdu, responded to this review, November 19, 2012
Dear guest, what a delightful review! We are definitely proud to have such dedicated staff and satisfied guest. At the same time, it is our responsibility to improve all staff service to exceed all guest expectations. Don’t miss other stars of our staff when you come to us next time! We look forward to welcome you soon.
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543 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
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English first
Sydney
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 16, 2012

A new hotel, however staff non existent, or unable to understand English.

One chooses to stay at an American brand for the home comforts, but also to have one's mother tongue spoken by all. Order coffee at breakfast, and you get tea??? where are the toilets, and a supervisor has to come over. Help with bags at checkout, no porters anywhere, called my own taxi...

Come on guys, get it together!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
angelaw513, Web Interactive Marketing Specialist at InterContinental Century City Hotel Chengdu, responded to this review, November 19, 2012
Dear guest, welcome to InterContinental Century City Chengdu! Thank you for your review after your stay with us. The issues you pointed out have been submitted and improved. It is our hope you will enjoy with us when you come next time.
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Top Contributor
129 reviews 129 reviews
73 hotel reviews
Reviews in 62 cities Reviews in 62 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed November 16, 2012

Arrived one evening, and my company had dropped the ball with reservations. Staff was very pleasant, but gave me a room I did not care for. Next day they changed rooms for me and left a nice bottle of wine as a thank you.

Restaurant was nice, had both the breakfast buffet as well as dinner. Not overpriced when compared to usual 5 star venues. Good food.

Staff in lobby and restaurant were top notch. Some spoke better english than others, but everything worked out well. Selection of nice places to eat and shop out the back door.

Hope to stay here every trip to Chengdu

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
angelaw513, Web Interactive Marketing Specialist at InterContinental Century City Hotel Chengdu, responded to this review, November 18, 2012
Dear guest, it is always our honor to welcome you back at InterContinental Century City Chengdu! Surely our staff will be proud of themselves to have you served well. It is also an encouragement for us to improve better. Let’s meet again here, hopefully soon!
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Sydney, Australia
Top Contributor
145 reviews 145 reviews
104 hotel reviews
Reviews in 76 cities Reviews in 76 cities
171 helpful votes 171 helpful votes
4 of 5 stars Reviewed November 15, 2012

I stayed at this hotel for two nights. Hotel is located in a very newly development part of the city, not really far from Sichuan University where I need to do some work at. Hotel has this amazing lobby. Room is big and comfortable, truly 5 star facilities, bed is big and comfortable. Bathroom is big with huge spa bathtub. Hotel has very nice gym and swimming pool. Breakfast and lunch buffet are great! a lot of choices. Lunch buffet also has some tasty Indian curry, just so tasty. Service in general are pretty good, but there are some unfriendly staff around. Hotel also has a bird cage at dinning area, this big bird was caged in the lobby. I don't understand how this bird cage could improve my dining experience, in fact probably make me feel really uncomfortable. There are some restaurants and shops behind the hotel, you could go out from backdoor. All in all it was great stay.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
angelaw513, Web Interactive Marketing Specialist at InterContinental Century City Hotel Chengdu, responded to this review, November 18, 2012
Dear guest, thank you for staying at InterContinental Century City Chengdu and post your review afterwards. It is appreciated that you both mentioned all hotel merits in service, foods and rooms and suggestions for us to improve. As members of our “staff”, these birds learn to welcome guests in an interesting way. In case of guest safety, birds are caged for watch. We hope to create a leisure atmosphere close to nature. We look forward to your next trip with us.
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Milwaukee, Wisconsin
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2012

Spent 4 days at the Intercontinental Hotel in Chengdu. Hotel staff was very friendly. Hotel very nice. Great lobby I loved the music and tai chi in the lobby every morning. Breakfast was great and the evening buffet well stocked. Hotel had a nice open lobby bar. The 2 pc band was very pleasant. One night a patron convinced the band to let him sing. I thought OMG but he was awesome blues singer. Very entertaining. Bartender from Australia was a pleasant fellow. Eva was a great waitress. My basck was bothering me. Had a visit to the spa and Rose fixed it. Great room, Great food, Great staff ......Great hotel.

Room Tip: Traffic around the hotel like in the rest of Chengdu was nuts. Plenty of cabs at the hotel, don'...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
angelaw513, Web Interactive Marketing Specialist at InterContinental Century City Hotel Chengdu, responded to this review, November 9, 2012
Dear guest, what an inspiring review! Thank you for staying at InterContinental Century City Chengdu and share your experience and feelings. We are pleased to know you enjoyed living in our hotel and relax well with hotel band, tai chi performance and spa. It is our earnest hope that you will come back soon.
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Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 31, 2012

Smooth check in and check out - the room was stunning though it may be due to being upgraded to get a non smoking room. Lounge bar was good for a snack and drinks - with live music. Efficient business centre and reliable wifi - essential when you are there for work. Only slight negative is the limited breakfast (impossible to get hot bacon) but guess it reflects the majority of client taste

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
angelaw513, Web Interactive Marketing Specialist at InterContinental Century City Hotel Chengdu, responded to this review, November 2, 2012
Dear guest, welcome to InterContinental Century City Chengdu. It is pleased to know that you enjoyed our foods, service and room during your stay. Regarding to breakfast, hot bacon is available for on-site cooking if you prefer. Hope you will enjoy on your next trip to us. We are sincerely welcoming your return.
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Utrecht, The Netherlands
Top Contributor
99 reviews 99 reviews
85 hotel reviews
Reviews in 73 cities Reviews in 73 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed October 8, 2012

Easy ride from the airport to the hotel. The location is good for business involving the convention center or for those who do not want to visit the city but need to have the airport within reasonable distance. The location itself is uninteresting; shops and restaurants around the hotel feel empty.

We visited Chengdu as tourists and concluded that Chengdu does not really have a good hotel location. Going in or out the city centre is a bit of a traffic nightmare. So if you visit the Panda research centre, it even may be best to stay at the far away InterContinental and take the taxi by highway. This went still quit fast and we payed 80 RMB. If you go to the centre, take your time or use the subway. The hotel map shows a subway station right next to the hotel. This is absolutely inaccurate, in fact it is quit a long walk (about 15 minutes). So maybe you might take a cheap taxi ride to a south subway station (like the ‘Sichuan Provincial Stadium’ with it’s brand new ‘Raffles City’ shopping mall) and take the subway from there.

The hotel itself proved to be a typical realiable InterContinental. Impressive lobby, luxurious still functional rooms. As Ambassadors we were upgraded to a very large studio suite. Great beds. They did forget to put some fruit and a welcome gift in the room. So I asked reception. I never received the fruit, but I did get two Panda’s, a bottle of wine, a reduction to the room rate and I was allowed to visit the club: ‘Because you are not satisfied with the welcome’ … English is truly a big issue in this hotel. Even in the club they will not be able to answer your questions. Be creative and patient.

Food selection and quality for breakfast was very good. We also enjoyed our lunch at the bar. Although they did forget to bring drinks, a meal and we needed to wait very long for a correct bill. The staff did not understand a word we were saying. After receiving some extra cutlery, a bit of sauce, I finally got the salt I asked for. The only western guy available did not bother to help out. Not any attention from the staff either when it comes to the smoking policy. Forget a non smoking seat in the non smoking section. Nobody seems to care. The Italian restaurant was not that super, but ok. Food fine, but the extremely loud live music kept people outsite. What’s the business model? The weather was fine, so we were able to eat on the terrass.

Concierge did a good job arranging a day tour to Leshan. Not just the expensive hotel car, but all options were mentioned. Only our departure from the hotel early in the morning did disappoint us. Nobody there. So we left the building without even being noticed. Victims to taxi drivers who decided to refuge to use the taxi meter. Well, this was no tour first time we travelled to China. But I would have appreciated some help from the hotel staff.

A bit strange is the lack of a swimming pool in such a big hotel.
But overall, we would be very happy to choose this hotel again next time in Chengdu.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
angelaw513, Web Interactive Marketing Specialist at InterContinental Century City Hotel Chengdu, responded to this review, November 4, 2012
Dear Ambassador Member, thank you very much for choosing InterContinental Century City Chengdu. We are glad that our room, food and Concierge service live up to your expectations whilst we feel grateful you post what you have encountered. Please rest assured that we are conducting staff training sessions to ensure our service delivered to guest is up to InterContinental standards. It is great to know that you still consider InterContinental Century City as you destination in Chengdu. We look forward to welcoming you back on your next trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Century City Hotel Chengdu

Address: No.88 Century City Road, Wuhou District, Chengdu 610041, China
Phone Number:
Location: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #7 of 1,969 hotels in Chengdu
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Century City Hotel Chengdu 5*
Official Description (provided by the hotel):
Combining the best of European tradition and Chinese warmth, the InterContinental Century City Chengdu stands out as an exciting new landmark in the capital of Sichuan province. The hotel offers a full range of guestrooms and suites, an array of excellent restaurant and lounge offerings, a stylish Spa and first-class event and business facilities. Serving as an ideal venue for the business traveller in Chengdu, the hotel is within walking distance of the Chengdu International Exhibition Centre and a 20-minute drive from the airport. ... more   less 
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