Easy ride from the airport to the hotel. The location is good for business involving the convention center or for those who do not want to visit the city but need to have the airport within reasonable distance. The location itself is uninteresting; shops and restaurants around the hotel feel empty.
We visited Chengdu as tourists and concluded that Chengdu does not really have a good hotel location. Going in or out the city centre is a bit of a traffic nightmare. So if you visit the Panda research centre, it even may be best to stay at the far away InterContinental and take the taxi by highway. This went still quit fast and we payed 80 RMB. If you go to the centre, take your time or use the subway. The hotel map shows a subway station right next to the hotel. This is absolutely inaccurate, in fact it is quit a long walk (about 15 minutes). So maybe you might take a cheap taxi ride to a south subway station (like the ‘Sichuan Provincial Stadium’ with it’s brand new ‘Raffles City’ shopping mall) and take the subway from there.
The hotel itself proved to be a typical realiable InterContinental. Impressive lobby, luxurious still functional rooms. As Ambassadors we were upgraded to a very large studio suite. Great beds. They did forget to put some fruit and a welcome gift in the room. So I asked reception. I never received the fruit, but I did get two Panda’s, a bottle of wine, a reduction to the room rate and I was allowed to visit the club: ‘Because you are not satisfied with the welcome’ … English is truly a big issue in this hotel. Even in the club they will not be able to answer your questions. Be creative and patient.
Food selection and quality for breakfast was very good. We also enjoyed our lunch at the bar. Although they did forget to bring drinks, a meal and we needed to wait very long for a correct bill. The staff did not understand a word we were saying. After receiving some extra cutlery, a bit of sauce, I finally got the salt I asked for. The only western guy available did not bother to help out. Not any attention from the staff either when it comes to the smoking policy. Forget a non smoking seat in the non smoking section. Nobody seems to care. The Italian restaurant was not that super, but ok. Food fine, but the extremely loud live music kept people outsite. What’s the business model? The weather was fine, so we were able to eat on the terrass.
Concierge did a good job arranging a day tour to Leshan. Not just the expensive hotel car, but all options were mentioned. Only our departure from the hotel early in the morning did disappoint us. Nobody there. So we left the building without even being noticed. Victims to taxi drivers who decided to refuge to use the taxi meter. Well, this was no tour first time we travelled to China. But I would have appreciated some help from the hotel staff.
A bit strange is the lack of a swimming pool in such a big hotel.
But overall, we would be very happy to choose this hotel again next time in Chengdu.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Ambassador Member, thank you very much for choosing InterContinental Century City Chengdu. We are glad that our room, food and Concierge service live up to your expectations whilst we feel grateful you post what you have encountered. Please rest assured that we are conducting staff training sessions to ensure our service delivered to guest is up to InterContinental standards. It is great to know that you still consider InterContinental Century City as you destination in Chengdu. We look forward to welcoming you back on your next trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.