We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nearly, but not quite” 3 of 5 stars
Review of Kempinski Hotel Chengdu

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Kempinski Hotel Chengdu to your Saves list
Kempinski Hotel Chengdu
4.0 of 5 Hotel   |   No.42 4th Section of Renmin South Road, Wuhou District, Chengdu 610041, China   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Package Deal
Ranked #22 of 2,073 Hotels in Chengdu
Shanghai, China
Senior Contributor
38 reviews 38 reviews
31 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
“Nearly, but not quite”
3 of 5 stars Reviewed July 29, 2011

Stayed here for a couple of nights. It's in a good location (although surrounded by main roads), and the rooms were fine, but the service isn't quite there yet. Not having milk available next to the cereals at breakfast. Not bringing a second tonic water or ice for a G&T top-up. Nothing major, but just lots of little things. Also, no wifi apart from in the hotel lobby. Only a plug in cable...and internet access which you have to pay for by the minute! Bit stingy really.

  • Stayed June 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

620 reviews from our community

Traveler rating
    180
    354
    70
    12
    4
See reviews for
8
21
8
78
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Cape Town
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 14, 2011

Stayed for 3 nights on business trip. Rooms immaculately clean, friendly, efficient staff. Paulaner Restaurant on ground floor with nice beer garden and best menu in China if you like German cuisine and beer. Nice continental Restaurant (The Book Store) about 5 minutes walk from hotel.

Room Tip: Executive floors (16 and 17)
See more room tips
  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamburg, Germany
Top Contributor
177 reviews 177 reviews
166 hotel reviews
Reviews in 106 cities Reviews in 106 cities
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed May 28, 2011

Good hotel. Rooms are quite large, bathroom has shower and bathtub. Everything was clean. Bed are comfortable. Electric plugs are everywhere you need them including next to the bed.
Breakfast was good, although the service somewhat slow, same goes for the Paulaner.
TV had all the typical channels with CNN, BBC, DW (I think), Net Geo etc etc.
Internet was fast, but not free as long as you do not join some for of Kempinksi Club (which is free)
I tried many hotels in Chengdu, the Kempinski is the best one.

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
71 reviews 71 reviews
31 hotel reviews
Reviews in 47 cities Reviews in 47 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed May 17, 2011

If you like a noisy smokey place, this is the place to go. Also enjoy the non authentic Paulaner adjacent with some awful band trying to be noisier than the drunken crowd. Beer garden the only highlight ( no smoke and no smoke). Gym a little cube.

  • Stayed May 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayo
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 2, 2011

Have been to this hotel on a number stays in Chengdu.
Staff are friendly with a good level of English.
Nice lobby area and good German beer house although expensive.
Plenty of good restaurants within walking distance from the hotel and much cheaper.

  • Stayed January 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evitashi, Manager at Kempinski Hotel Chengdu, responded to this review, February 13, 2011
Thank you very much for staying with Kempinski Hotel Chengdu, and thank you again for aways staying with us to be a regular guest!
Hotel locates in the core area of international South Chengdu, where a lot of restaurants and entertainments are. We are looking forward your next stay and come with more valuable comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Top Contributor
140 reviews 140 reviews
59 hotel reviews
Reviews in 68 cities Reviews in 68 cities
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed December 10, 2010

I`d like to write about Paulaner brewery located at the ground floor of Kempinski hotel. It`s an interesting place with a big copper boiler in the center and a bar around it. There`re also a lot of tables in the hall.

Firstly, it`s worth to visit it because of beer that is brewed here. Probably, it`s not that Paulaner which you can taste in Munich, but it`s also very nice.

Then, as this hotel is a part of world 5-star Kempinski chain, the service is very good.

There`re also some show programm on weekends and other significant days.

Even if you`re not staying in this hotel in Chengdu, you may be interested of visiting this hotel and it`s restaurant with its Paulaner beer.

  • Stayed July 2010, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evitashi, Manager at Kempinski Hotel Chengdu, responded to this review, December 23, 2010
Dear Boris_texnic,

Thank you for your contribution and review of our Paulaner Braeuhaus in the Kempinski Hotel Chengdu.

We keep as much as possible to our traditional standards. As you mentioned, the beer in every micro-brewery will be slightly different and therefore one-of-a-kind! Our Bavarian Brewmaster ensures that our beer quality is of the highest level and that the brewing process follows the Rheinheitsgebot of 1516. We offer everything from lagers to boks.

If you are looking for more, than turn to the menu with classic dishes such as pork knuckle and schntizel. Our live entertainment, delicious food and quality beer are sure to delight you on your next visit.

We will continue with our traditional standards and hope to please more guests such as yourself in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Top Contributor
58 reviews 58 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 14, 2010

I stayed at the Kempinski for one night while in Chengdu for business. The rooms are good - with comfortable beds, fast internet connection and clean bathroom. The breakfast buffet is good, with lots of Chinese and western choices. My rating is only 3 stars because the hotel felt a bit old/tired, there was no health club available (it is "under construction") and the value for the money was only average.

  • Stayed May 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evitashi, Manager at Kempinski Hotel Chengdu, responded to this review, December 26, 2010
Dear Sir,
Thank you for choosing and staying with Kempinski Hotel Chengdu.
We are always pursuing a delicated and attention to detail service to asure you a confortable stay from A-Z in the hotel.
Hotel has opened for 6 years, we are planing and under taking a hotel facility renew now this year and in the upcoming 2011.
I hope hotel could impress you with its new fresh look and feeling upon your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Kempinski Hotel Chengdu? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kempinski Hotel Chengdu

Address: No.42 4th Section of Renmin South Road, Wuhou District, Chengdu 610041, China
Phone Number:
Location: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Chengdu
#10 Business Hotel in Chengdu
#12 Spa Hotel in Chengdu
#18 Luxury Hotel in Chengdu
#74 Best Value Hotel in Chengdu
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kempinski Hotel Chengdu 4*
Number of rooms: 471
Official Description (provided by the hotel):
Leading the way with remarkable European flair, the luxury Kempinski Hotel Chengdu is located in the "International South Core" of the city near consulates, shopping districts and high level office buildings. Hotel is 50 meters away from the subway station and a 20 minute drive, from Shuangliu International Airport, placing the Kempinski Hotel Chengdu the ultimate destination for your stay in Kempinski Hotel Chengdu. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Travelocity, Expedia, Agoda, Booking.com, Ctrip TA and Priceline so you can book your Kempinski Hotel Chengdu reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chengdu Kempinski Hotel

Owners: What's your side of the story?

If you own or manage Kempinski Hotel Chengdu, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.