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“Fraser Suite - Chengdu” 4 of 5 stars
Review of Fraser Suites Chengdu

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Fraser Suites Chengdu
4.5 of 5 Apartment Hotel   |   No.111 Zhihui Street, Jinjiang District, Chengdu 610000, China   |  
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Hotel website
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Hotel amenities
Special Price
10% off room rate
Ranked #1 of 2,060 Hotels in Chengdu
4.5 of 5 stars 230 Reviews
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Fraser Suite - Chengdu”
4 of 5 stars Reviewed September 24, 2013

A fantastic hotel situated in the heart of Chengdu. The facilities and rooms are of an excellent standard. However, the crown jewel is the staff. They are highly trained, very welcoming and go the extra mile to ensure you enjoy your stay and make it a memorable experience. The one down side for me is the food on offer which is average (this may be down to personal taste).

I will certainly use the hotel again.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, September 27, 2013
Dear Kevin J,
Thanks for your review on your recent stay at Fraser Suites Chengdu. People do make a difference, especially in service. We are so happy to have given you a memorable experience with us. We sincerely apologize for the food offer that is not to your expectation.We will continue to try and meet everyone's expectation. Thanks for the feedback.

Kevin J, thanks again for your wonderful review. We hope to have you back with us real soon.

Sincerely,

Danny Lingham
General Manager
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230 reviews from our community

Traveler rating
    181
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Singapore
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed September 23, 2013

Maybe it was the room service menu or the plastic container holding the washing sponge and detergent : they just reminded me of home. After travelling for over a week in Tibet with my husband, it was really nice to come back to "familiar" comforts and to eat the Singaporean food that we missed.

Our premier suite where we stayed two nights, was large and on a high floor overlooking the city and at night the lights from surrounding buildings were magical. The hotel is near to shopping malls and within walking distance of a big bookstore where we purchased many good inexpensive Chinese books.

The service from everyone was friendly, good and helpful. The buffet breakfast was alright and served rather standard fare to cater to a large range of guests. I was looking out for some of the food offered on the room service menu but was told they were served for lunch and dinner in another restaurant .

The gym and swimming pool looked nice but we didn't have time to use the facilities.

Even after we checked out we were offered water while waiting for our transport.

Would definitely stay here when I next come to Chengdu. I stayed at the Shangri-La Hotel during my last visit to Chengdu.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, September 27, 2013
Dear Kaychan,

It is really so nice to have your review on Fraser Suites Chengdu, this is your home and this is where you should be whenever you are back in Chengdu. Wow over a week in Tibet. I am sure it was very exciting. I have never been there but have heard lots of adventure stories of that place.
Thanks again for making us your "home away from home" and we hope to have you back with us again soon.

Sincerely,

Danny Lingham
General Manager
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Chengdu, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 11, 2013

After spent five months living in Fraser suites it's hard not to fall in love with not only with this relaxing city but also this convenient and comfortable apartment hotel which would always be my first choice in chengdu. Specially, heartfelt thanks to Mia Liu who is always friendly and helpful and did me lots of favor with her beautiful shinning smile.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, September 16, 2013
Dear Tony L,

Thanks for falling in love with us and our wonderful city. And thanks for the wonderful review. Our people are indeed warm and friendly and I will convey your special thanks to Mia. I am sure her smile will radiate from ear to ear with this compliment.

Thanks again Tony L. Hope to see you again real soon.

Sincerely,

Danny Lingham
General Manager
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Chengdu, China
1 review
4 of 5 stars Reviewed September 7, 2013

Definitely recommend the Fraser Suites in Chengdu. Very nice facilities, conveniently located close to shops, restaurants, bus and metro lines, and attractions. Rooms and amenities are borderline luxury - clean, modern, nicely appointed, and very well maintained. Fraser Suites provides a 'complete' experience: well equipped gym, pool, spa, business center, on site dining, concierge service, etc. And, the staff also provides a nice 'community' experience by offering a number of fun social guest parties, tours, and events. Speaking of the staff, they are the best part of the Fraser experience!!! Very professional, polite, and helpful with a personal touch. The Fraser staff are responsive, welcoming and eager to please. They make staying here a very pleasant experience and provide excellent service. This is my second short term stay at the Fraser (4-8 weeks), but definitely not my last. Whenever my business travels bring me to Chengdu, the Fraser will be my residence of choice.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, September 10, 2013
Dear Kimberli2012,

Thanks for your support, recommendations and your wonderful review on Fraser Suites Chengdu. I am just so happy to pass on your comments about our staff to the team. They are indeed the best part of the Fraser Experience. Thank you so much for appreciating them and their work. We too appreciate your loyalty and friendship and for making Fraser Suites your residence of choice. We sincerely hope to see you again soon.

Sincerely,

Danny Lingham
General Manager.
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Singapore, null, Singapore
1 review
4 of 5 stars Reviewed September 2, 2013

Checking into the Fraser's Suites in a gorgeous city like Chengdu is a breeze, especially after a tiring performance day before. The rooms were impeccably clean, staff helpful and what's more, the great facilities like the sauna and hot pool which served all of my group well in recharging ourselves. Assisted ably by the ever-friendly GM Danny, who was always attentive whenever we needed assistance.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, September 10, 2013
Dear JohnWong63,

Thank you so much for your wonderful review on your recent stay at Fraser Suites Chengdu. We enjoyed your group's visit and look forward to welcoming you again soon.

Sincerely,

Danny Lingham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allentown, Pennsylvania
1 review
5 of 5 stars Reviewed August 30, 2013

Travelling far away for business is an exhausting experience when it is half way around the world. My colleagues and I have found a semi-western oasis at the Frasersuites Hotel in Chengdu China. The rooms have amenities like a washer and dryer and a small kitchen to simulate home as much as possible. Extra long stays, rooms have separate sitting areas for added space for gatherings.
The gym and pool are well maintained and are excellent for the “more active” guests
Hotel outings to local tourist spots were an excellent idea to get guests to co-mingle. These events allow the guests to feel like home and creates a neighbor hood environment, especially when you see the same guests out an about in the city.
The staff at the hotel is exceptional. This includes the check in/out areas as wells as restaurant staff on the 6th floor. The local Chengdu staff is extremely friendly and helpful. Having a western staff member (Sean) was always a help in providing recommendations on where to go.

Room Tip: Get the extended stay room
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, September 3, 2013
Dear Steve F, Travelling far away is indeed an exhausting experience and we are so happy to have been your oasis where you can feel rested and relaxed. Thank you for your wonderful review. It's great to have a team so dedicated to giving guests' a great stay experience and thank you for mentioning them in your review. I will ensure to express your gratitude to them.

We look forward to your next visit soon and once again, thank you very much for your wonderful comments.

Sincerely,

Danny Lingham
General Manager
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Baghdad, Iraq
Senior Contributor
47 reviews 47 reviews
41 hotel reviews
Reviews in 29 cities Reviews in 29 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 23, 2013

The rooms were incredibly comfortable, staff were very helpful and the hotel (or 'aparthotel') was top-notch.

Checked in for two nights on business, and the room allocated was very spacious, with a sizable kitchen, washing machine, bathroom and very comfortable bed.

Breakfast included a reasonable variety of options, and the view from the dining area was very nice. Staff were helpful and courteous throughout, able to answer any and all queries.

All in all, very much recommended.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, August 27, 2013
Dear bigintangibles,

Thank you for your brief, concise and positive review here on Trip Advisor. We are so happy that you had a wonderful stay with us at Fraser Suites Chengdu. Thanks also for recommending us. We look forward to seeing you again.

Sincerely,
Danny Lingham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fraser Suites Chengdu

Address: No.111 Zhihui Street, Jinjiang District, Chengdu 610000, China
Location: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2,060 Hotels in Chengdu
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Fraser Suites Chengdu 4.5*
Number of rooms: 360
Official Description (provided by the hotel):
Strategically located between the Central Business District and Tian Fu Square, Fraser Suites Chengdu couldn’t be better placed for executives and family members. This mixed office, retail and serviced residence development includes a high-end shopping mall and offices too – everything a business or leisure traveler could need, right on their doorstep.Hospitality and guest services at Frasers Suites Chengdu are second to none, with a 24-hour concierge and personalized daily housekeeping. Step outside this striking property, created by award-winning international architects, and you are only moments from world-class department stores and key commercial buildings. From the transport hub located close to Fraser Suites Chengdu, it’s easy to explore Sichuan Province and surrounding regions.An iconic landmark building with two floors dedicated to health and wellness, Fraser Suites Chengdu features 360 Gold-Standard residences that combine comfort, style and technology with full facilities in a standout location.With a range of room sizes and configurations, each exquisitely appointed apartment offers panoramic views, an ergonomic workspace, and sophisticated, yet understated interiors by acclaimed Hong Kong designer Steven Leung.Key business and shopping destinations are only moments from the property. And as ever, the Fraser Difference: renowned personalized service and facilities to complement your every lifestyle need, will further enhance your stay.With great emphasis on health and wellness, Fraser Suites Chengdu provides a comprehensive range of facilities within the property. Complementing the indoor pool, fully equipped gym, hot and cold tubs, as well as steam and sauna rooms, there’s a dining café, billiard room, children’s playroom, The Retreat, and a Business Centre with function rooms. ... more   less 
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