We would highly recommend the Fraser Suites Chengdu particularly to the picky and discerning traveler who wants good value. While other hotels may offer potential savings for discounted rooms, one may end up spending more in additional costs or in lost time. We figured outstanding concierge service and the facility to cook some meals in house would save us in the long run. Carrefour is just across the street and there are many mini marts nearby.
For us the Fraser suites Chengdu was a splurge which was well worth it. On a previous trip to China, we stayed in a 3 star hotel but the concierge services was so inadequate that I ended up getting a personal tour guide which cost me a min of 8 dollars per hour. We stayed 6 nights and were delighted with the accommodations, clean and well kept.
At the Fraser Suites, we experienced outstanding guest service. The concierge Joey was extremely helpful in answering our questions (and we had many, ranging from food concerns to local souvenir concerns). If one has been to China, one knows that customer service can be unpredictable, mainly due to the language barrier.
Joey was like having a personal butler, a local guide and personal consultant all at once (from recommending places to visit and go shopping, to the type of transportation to take, to reconfirming our bookings, and printing our tickets, and arranging a cooking lesson in our suite with the hotel's chef, …..all as part of the service they provide) This was simply outstanding customer service!
This is over and above a very clean and spacious room with had complete with all the amenities. As if we really had a good base from which all our other activities could start or emanate from. The 6 night was truly pleasurable. We truly felt at home. We were able to maximize our trip, do what we came for, and over and above, get a good taste of the city. The location is perfect, and as I mentioned before, the concierge was able to arrange our eats and visits to other local sights including the Giant Panda Breeding Research Center.
There were many pluses - the reliability of an international chain, credit card payments, and internet bookings went all ok. We even had a cooking lesson in our kitchen - Sichuan Kung Pao pork (enjoyable and very well prepared), a late night airport pickup, use of the pool and gym. etc.
Once again, a stay at the Fraser Suites Chengdu is highly recommended.
Mark and Joyce Sandoval
- Official Description (provided by the hotel):
- Strategically located between the Central Business District and Tian Fu Square, Fraser Suites Chengdu couldn’t be better placed for executives and family members. This mixed office, retail and serviced residence development includes a high-end shopping mall and offices too – everything a business or leisure traveler could need, right on their doorstep.Hospitality and guest services at Frasers Suites Chengdu are second to none, with a 24-hour concierge and personalized daily housekeeping. Step outside this striking property, created by award-winning international architects, and you are only moments from world-class department stores and key commercial buildings. From the transport hub located close to Fraser Suites Chengdu, it’s easy to explore Sichuan Province and surrounding regions.An iconic landmark building with two floors dedicated to health and wellness, Fraser Suites Chengdu features 360 Gold-Standard residences that combine comfort, style and technology with full facilities in a standout location.With a range of room sizes and configurations, each exquisitely appointed apartment offers panoramic views, an ergonomic workspace, and sophisticated, yet understated interiors by acclaimed Hong Kong designer Steven Leung.Key business and shopping destinations are only moments from the property. And as ever, the Fraser Difference: renowned personalized service and facilities to complement your every lifestyle need, will further enhance your stay.With great emphasis on health and wellness, Fraser Suites Chengdu provides a comprehensive range of facilities within the property. Complementing the indoor pool, fully equipped gym, hot and cold tubs, as well as steam and sauna rooms, there’s a dining café, billiard room, children’s playroom, The Retreat, and a Business Centre with function rooms. ... more less
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