Oh boy, mixed feelings - love & hate this place.
We are 3 Asian girls, able to speak mandarin, not particularly fussy travellers, in Chengdu mainly to work with bears. We booked the OCC 'executive suite' through booking.com in June for travel in Oct.
Our room was located in hotel main wing, 2 storeys, there was a lift - room was equipped with safe, hairdryer, iron, 2 TVs, bathrobes & slippers.
1. We liked it that the OCC was located in the middle of a 'culture street' and was very different from the usual hotel chains
2. OCC is very near to Wenshu Monastery, an attraction
3. OCC was not far from the shopping district, ChunXi Road, with many malls in distributing mode (read: very cheap). Cabbing there would only cost 10-13yuan.
4. OCC was near to 2 banks out on the main road, 5 mins walking distance - The Chengdu Bank & the Commercial Bank. Useful for currency exchange.
5. There is a good Chinese pastry shop, usually with a long queue, on the same stretch of the street as OCC
6. There are award winning Chinese restaurants right opposite OCC
7. Shops usually close around 9pm in that area but there is a 24/7 tea house on the 2nd floor across the street, where we chilled at some nights. We usually sit at the balcony enjoying the chilly air + hot premium tea.
8. Bustling in the day, quiet in the night
9. It's located in an attraction area, so even if taxi drivers don't know OCC, they will bring you to the attraction so you can lead them from there.
10. More restaurants available out on the main road.
1. Too many unnecessary light censors. The corridor worked on motion-light censors which will only trigger the light when you're very near so you will be literally walking into darkness when you return to the hotel at night. Many times the censors don't come on at all. We had the last room right at the end (room 219) so yes, it was creepy passing by open doors into stairways & super dark corners.
Some room lights were also on light censors - I wasn't too comfortable taking a shower with the lights at the bath area going on & off randomly. Same for the lights at the room entrance area.
2. The furniture & bed was clean but the carpet was dirty. There were many stains & kneeling on the carpet for 3 seconds to adjust my luggage left my black jeans hairy.
3. 3 of us girls came back to the room one night armed with only shopping bags, to find our room door ajar. It wasn't locked. Probably been open since room service earlier in the day.
Our belongings were inside. We were mad but were only given "sorry our room service probably did not lock it after they were done cleaning".
Don't expect same level of empathy or compensation you probably would've received if this were to happen in a big hotel chain.
4. The reception & service staff spoke very little English. We were able to conversate in Mandarin but at times struggled with understanding their accent.
5. On our first night, I had to wait 3 minutes for warm water to flow in in the shower. Subsequent nights: 1 minute. Water flow was weak and the bathroom smelt damp/ mild sewage.
6. Breakfast was so-so and was only available from 7.30-9.30am. We ate Chinese food all our lives but weren't too thrilled with the selection. Most dishes were vegetables & buns. There was a tray of sausages & bacon but that will most likely be out if you arrive for breakfast any later than 9am. They bother to change their vege menu daily though.
There was a noodle & egg counter, most of the time unattended, but please ask them. My breakfast there consisted of 1 fried egg (from the counter) with bread & butter. We usually have our breakfast super early but one morning when we arrived at 8.30 for breakfast the seats were all occupied - and if that wasn't bad enough, so were the cutlery & cups.
We had our breakfast standing, had juice & milk from a bowl & spread butter on bread with chopsticks.
Make your own instant coffee; Breakfast vouchers are issued on a day to day basis.
7. We only had one keycard issued. We requested for more and they said room only comes with one card.
8. Info for the superstitious: The street OCC is located on has a lot of shops selling incense and many offerings (clothes etc) to be burnt for the deceased.
1. An additional bed at OCC will cost you 200yuan/ night, inclusive of breakfast. Don't expect too much comfort out of the additional bed but you can request for extra layers to soften the mattress.
2. Service staff in Chengdu don't react very well to tips so don't be taken aback if they push your money back to you. Out of 8 restaurants & service staff we tipped, only 1 accepted the tip. OCC staff did not accept too.
3. The only legal places to change your money are the big banks. There are no money changing shops or hotels that provide that service like many other cities.
Chengdu Bank only changes a few selected currencies (USD of course); Bank of China changes most other currencies but be sure to bring your passport for identification. There will be some illegal money changing peddlars hustling you outside the banks.
4. There is a restaurant "Long chao shou" at a corner across the street on the right when you exit OCC (there's this BBQ satay cart in front of it), that serves sample sized Sichuan dishes. Good if you don't know what to order but want to try em all. It comes with sets - Set A (25yuan), B (30 yuan) & C (40-45yuan).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.