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“poor service quality” 3 of 5 stars
Review of Rainbird International Hotel Chengdu

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Rainbird International Hotel Chengdu
4.0 of 5 Hotel   |   No.249 Shuhan Road, Jinniu District, Chengdu 610036, China   |  
Hotel amenities
Ranked #37 of 1,838 hotels in Chengdu
Washington DC
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“poor service quality”
3 of 5 stars Reviewed May 12, 2011

I have no problem with the room and facilities except for the horrible reception of the TV. very limited channels anyways.

Service quality is very poor. When I checked in, I was told all superior rooms are smoking rooms. I couldn't even get an upgrade to a non-smoking floor even if I am willing to pay more.

The staff still calls the room to ask me if I have laundry when I clearly have put on the do not disturb sign.

I ordered a salad at the hotel restaurant and was charged almost twice as much as the menu price, and was told by them that it is an system error. I told the staff to read their own menus. took over 10 minutes to fix it for me. I thought they would fix the bug in their system if there really were one, but the same thing happened again two days later. I will not stay in this hotel again. btw, taxis are hard to get in the morning.

  • Stayed May 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Additional Information about Rainbird International Hotel Chengdu

Address: No.249 Shuhan Road, Jinniu District, Chengdu 610036, China
Location: China > Sichuan > Chengdu
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #37 of 1,838 hotels in Chengdu
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rainbird International Hotel Chengdu 4*
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