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“Grand View ,Enjoy Life” 5 of 5 stars
Review of Grand Hyatt Shenyang

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Grand Hyatt Shenyang
4.5 of 5 Hotel   |   No.288A, Qingnian Street,Heping District | Shenyang, PRC China, Shenyang 110004, China   |  
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Ranked #2 of 1,034 Hotels in Shenyang
Certificate of Excellence
Shenyang, China
1 review
“Grand View ,Enjoy Life”
5 of 5 stars Reviewed June 20, 2014

It is the first to go there.Heard from friend,the hotel is one of best in Shenyang.So i feel happy to go.The environment is wonderful,all the people are so kind.Enjoy 5~star service,drink with grand view of the city.If you once watched the film “lose in tokyo”,please check the hotel it printed.That is the Hyatt.
I hope I can go to Tokyo someday.Of course,Grand Hyatt Shenyang is good start.

Room Tip: The King Room is enough for single.Wish U have a good dream.
See more room tips
  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles W, Manager at Grand Hyatt Shenyang, responded to this review, June 26, 2014
Dear reviewer, we are so happy to hear your five-star rating and recommending on Grand Hyatt Shenyang. We are always focusing on providing you the unmatched personalized service and experience during your stay with us. Here, you may enjoy array of innovative restaurants and bars with excellent view of Shenyang city. We are looking forwarding to serving you again during your next trip. Best regards.
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74 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Thai first
  • Any
English first
Level Contributor
92 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed June 14, 2014 via mobile

We stayed 2 nights at the Hyatt- truly a grand luxury experience in Shenyang. The service was of high exacting standards - from checking-in, even though it was a busy evening, to breakfast service and handling enquiries. The room was large, bed was so comfortable, black out curtains, good selection of pillows, generous mini-bar, and several TV channels. You can enjoy the spacious gym and nice indoor pool. There were different, high-end restaurants to pamper to your culinary desires. My most memorable was the breakfast experience at the Kitchen Cafe - with so much local and international variety to choose from. The hotel was connected to an up-market Shopping Mall and there was a good cafe on the ground level providing excellent pastries.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles W, Manager at Grand Hyatt Shenyang, responded to this review, June 26, 2014
Dear Reviewer, thank you so much for the five-star rating and recommendation on Grand Hyatt Shenyang. We are focusing on providing you the unmatched luxury experience and look forward to serving you again during your next visit to Shenyang, also the excellent breakfast in Cafe Kitchen and the best personalized services are waiting for you here. Best wishes.
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London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 28, 2014

Quite a shiny, new hotel which is part of a high-end shopping mall and office complex. Everything looks very good, but somehow it isn't quite there. Staff were not too knowledgeable about surrounding area when I asked for dining options nearby -- they tried to just direct me to the hotel restaurants. I chose to do my own research on restaurants nearby. Then they tried to tell me the one i was interested in was quite far away when it was less than a 10 minute walk. Didn't like the fact that the lobby was above the rooms and one had to go down in the lifts. Was only there for one night so I didn't get a chance to check out their fitness centre or other facilities or even have breakfast as we had an early briefing in one of the hotel's meeting rooms -- again well-appointed but an experienced F&B manager would have sold the hosts on coffee and croissants for such an early call. But if you have to be in Shenyang, it is a nice hotel to be in.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles W, Manager at Grand Hyatt Shenyang, responded to this review, May 30, 2014
Dear Reviewer, warm greetings from Grand Hyatt Shenyang and thank you very much for taking time to share your feedback with us and recommending our hotel in Shenyang. Please accept our sincere apologies for all the inconveniences and frustrations you experienced during your recent stay with us. Thanks to your comments, we will definitely strengthen the service training and try to provide accurate information and options to guests, especially surrounding entertainment. I hope we have the opportunity to be at your service again in the near future. Best regards.
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Wien, Österreich
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 27, 2014

First the good things: the staff is very friendly and polite. The breakfast buffet is very various and good.
The Hyatt in Shenyang is quite new but even so some things are not perfect in my opinion. First the lobby is not on the grund flour and so if you want to go to your room you have alsways to change the elevater in the lobby (first up in the lobby , then down to your room...). The collor for the corridors is quite dark. The windows in the rooms can be opened but never the less the are not tight and not well isolated - in winter you have to close the curton to have a better isolation.
But over all the hotel is quite well.

Room Tip: Take a room on a higher foll to have less noise from the streets
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles W, Manager at Grand Hyatt Shenyang, responded to this review, May 30, 2014
Dear Reviewer, warm greetings from Grand Hyatt Shenyang and thank you very much for taking time to share your feedback with us. Please accept our sincere apologies for all the inconveniences and frustrations you experienced during your recent stay with us. Since the hotel was newly opened in 2013, considering about privacy issues for guests, the elevator and reception desk are specially designed, which would be also unique nowadays. Your comments on the corridor colors as well as the window in room have been duly noted and some effective efforts and internal training would be taken to further enhance our facilities. I hope we have the opportunity to be at your service again in the near future. Best regards.
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Washington DC, District of Columbia
Level Contributor
115 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed May 25, 2014

Got in late to the hotel and found it a bit disorienting. Do not like the lobby on the top floor, as it is confusing to know where to go. Also when checking in, the staff mixed up the rooms for myself and a colleague, then took 20 minutes or more to resolve it.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles W, Manager at Grand Hyatt Shenyang, responded to this review, May 30, 2014
Dear Reviewer, warmest greetings from Grand Hyatt Shenyang and thank you very much for taking time to share your feedback with us. Please accept our sincere apologies for all the inconveniences and frustrations you experienced during your recent stay with us. Your comments on the check in service as well as the elevator have been duly noted and some effective efforts would be taken to further enhancement. We are always focusing on providing you the best personalized services and we do hope we have the opportunity to be at your service again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed May 21, 2014

As usual great quality you found with Grand Hyatt. And the price was really attractive. It's next to MIX mall in Shengyang. So you got everthing you need. Breakfast also very good at usual. Since it's opening in July 2013, so you can enjoy with the brand new interior. Anyway, if you visit Shengyang, it's will be one of the good choice for you.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles W, Manager at Grand Hyatt Shenyang, responded to this review, May 25, 2014
Dear Reviewer, thank you so much for the five-star rating and recommendation on Grand Hyatt Shenyang. We are focusing on providing you the unmatched luxury experience and look forward to serving you again during your next visit to Shenyang, also the excellent breakfast in Cafe Kitchen and the best personalized services are waiting for you here. Best wishes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 21, 2014

I recently stayed here for two nights as part of a business slash tourist trip to the area. It was my first trip to visit Shenyang, and I was surprised to see that it has a Grand Hyatt. Shenyang is relatively unknown in the USA, and it was enlightening to see that the Hyatt brand has invested in the city.

The first night saw dinner and some drinks at Fa'r on the top floor. The service was excellent as the bartender spoke excellent English and was able to meet and anticipate our needs. Wednesday is ladies night and ladies had free sparkling wine available to drink. The pizza from Il Forno was top notch as well the cocktails. Fa'r currently has a band from California that does cover songs on contact that plays everyday except one or two days out of the week. This is a definite stop for those staying at the hotel.

Two thumbs up goes to the concierge. They fully took care of booking train and air travel for us upon arrival. Despite some language issues, they took the time to completely understand our requirement and executed to a 'T'. Turn to them for any travel needs without hesitation during your stay.

One issue with the hotel is that they do not offer any currency exchange. This was a major inconvenience during my stay as the ATMs in the attached mall did not recognize my withdrawal card. The hotel suggested a bank down the street, which was closed. I had to take a taxi to a Bank of China branch a few blocks away to get the money exchanged. A hotel should be able to exchange currency for guests and this was a mark against this property for me.

I would also suggest that the downstairs shop 'Sugar Box' increase its coffee drink offerings. Either that or replace it with a Starbucks or similar type shop. Its coffee drink menu simply are not extensive enough to meet the sophisticated and demanding coffee tastes of international travelers these days.

There were some slight drawbacks with food service here and there, but when they happened, they bent over backwards to remedy the situation. It speaks volumes to their customer service attitude.

The hotel itself is well designed and presents a clean, sophisticated, and modern atmosphere. The rooms were excellent along with the Wi-Fi. From the lobby, there are sweeping views of the downtown area. I felt refreshed and good anytime I came back to the hotel from my day's activities.

I'll recommend this hotel to anyone that goes to Shenyang. Just make sure you bring enough RMB until they are able to fix that shortcoming!

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles W, Manager at Grand Hyatt Shenyang, responded to this review, May 25, 2014
Dear Reviewer, warmest greetings from Grand Hyatt Shenyang and thank you very much for taking time to share your feedback with us. Please accept our sincere apologies for all the inconveniences and frustrations you experienced during your recent stay with us. Your comments on the currency exchange as well as the coffee service have been duly noted and some effective efforts would be taken to further enhancement. We are now under applying the currency exchange certificate from related admin organizations and believe that we can offer this service recently. We are also delighted when seeing your satisfaction with our hotel especially the Fa'r bar at the top and Concierge services. We are always focusing on providing you the best personalized services and we do hope we have the opportunity to be at your service again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Shenyang

Address: No.288A, Qingnian Street,Heping District | Shenyang, PRC China, Shenyang 110004, China
Phone Number:
Location: China > Liaoning > Shenyang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 1,034 Hotels in Shenyang
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Hyatt Shenyang 4.5*
Number of rooms: 353
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