We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“excellent” 5 of 5 stars
Review of Grand Hyatt Shenyang

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save Saved
You added Grand Hyatt Shenyang to your Saves list
Grand Hyatt Shenyang
4.5 of 5 Hotel   |   No.288A, Qingnian Street,Heping District | Shenyang, PRC China, Shenyang 110004, China   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Bed & Breakfast Package
Ranked #3 of 1,006 Hotels in Shenyang
New York City, New York
1 review
“excellent”
5 of 5 stars Reviewed April 9, 2014

excellent hotel, well managed!! I will come back for sure in this hotel for my next trip in Shenyang. Special note to the FB staff at the breakfast! very friendly! I highly recommend this hotel for your trip in Shenyang!

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles W, Manager at Grand Hyatt Shenyang, responded to this review, April 14, 2014
Dear Reviewer, , thank you so much for the five-star rating and recommendation on Grand Hyatt Shenyang. We are very pleased to inform you that many other guests are also thoroughly impressed with our Cafe Kitchen and invite you to enjoy other dinning experience with an array of signature dishes and promotions. Thank you for choosing to stay with us and we certainly look forward to welcoming you back in the future. Best wishes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

41 reviews from our community

Traveler rating
    23
    16
    2
    0
    0
See reviews for
1
Couples
0
6
21
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Any
English first
Leeuwarden, The Netherlands
Top Contributor
94 reviews 94 reviews
50 hotel reviews
Reviews in 53 cities Reviews in 53 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed April 8, 2014

Has been there for two days and nights and had a good time.
Nice room, with excellent bed, big bathroom with separate toilet (strange place).
Everything needed was available.
Excellent breakfast with almost to much choice...
Restaurants also great. We had dinner at Cuan (hotpot) and Il Forno (Italian)
And....visit Fa'r on the top floor, for a stunning view on the city.
In my opinion a real 5 star hotel!!!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles W, Manager at Grand Hyatt Shenyang, responded to this review, April 14, 2014
Dear Reviewer, thank you so much for the five-star rating and recommendation on Grand Hyatt Shenyang. We concentrate on providing you the accommodation more personal with everything, from extra pillows and hangers to a crib or coffeepot waiting upon arrival. The separated toilet is specially designed for convenient consideration. We look forward to serving you again during your next visit to Shenyang, also Easter goodies in Sugar Box is waiting for you here. Thank you for choosing to stay with us! Best wishes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Johnsbury, Vermont
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 17, 2014

I was here one night and had issues because the staff here doesn't not do well understanding English. When booking a Hyatt in a foreign country, I expect that I will be understood when I inquire about simple things like "where can I get some thing to eat at this late hour?"
We checked in about 9PM and asked this question, hoping for a drink and a snack. We were told at checkin that the restaurant wsas closing at 9PM so we would have to order room service.. We inquired about the lobby bar about 30 meters away and was told they may have some light snacks, like cake and other things.. So after freshening up, we met in the lobby bar and asked the bar tender about snacks or a menu and was met with a blank face. I walked around the corner and saw people eating real food.. But Beware, the place was filled with smoke from smokers. but we sat anyway and was finally brought a menu that had a nice selection .. Why didnt the staff at the desk or bartender understand this?
The physical property was good, not quite the same par as Hyatt in Beijing but was clean and more than adequate with an enormous bathroom and shower as many Hyatts have here in their suites. This was my first stay at Hyatt in Shenyang as we have stayed many times at the Marriott( Marvelot now).. Not sure about out next visit..

Room Tip: go for the best room here... if you are going to pay for Hyatt prices get a corner room. great view...
See more room tips
  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathleen Z, Public Relations Manager at Grand Hyatt Shenyang, responded to this review, March 18, 2014
Dear Reviewer
It goes without saying that I was most disappointed to read of your experience in our hotel. Please feel rest assured that this will be addressed and brought to the attention of the relevant Senior Executives and Managers in order to take corrective action with specific reference to your comments on the service throughout the hotel.
Your comments on the in the service area as well as the service quality have been duly noted and some effective efforts and internal training would be taken to further enhance our facilities and services.
I hope we have the opportunity to be at your service again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenyang, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 24, 2014

If you look like an Asian, waiters/waitresses in the breakfast room will or will not greet and lead you to an available table. Sometimes, they do not bother to ask whether you’d like to have tea or coffee even though they are not busy. Other than this kind of service, this five-star hotel is great. There are many five-star hotels like Kempinski Hotel and Shangri-La Hotel around this area.

  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathleen Z, Public Relations Manager at Grand Hyatt Shenyang, responded to this review, March 14, 2014
Dear Reviewer,

Warm greeting from Grand Hyatt Shenyang and thank you very much for taking time to share your feedback with us. Please accept our sincere apologies for all the inconveniences and frustrations you experienced during your recent stay with us. Your comments on the service quality have been duly noted and some effective efforts and internal training would be taken to further enhance our facilities and services. I hope we have the opportunity to be at your service again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenyang, China
Top Contributor
93 reviews 93 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 1, 2014

The lounge is called Far, and it's a pretty nice place. It's located on the higher floor so you can see Shenyang's cityscape while chilling yourself.. The live band was great, and the ambience was so calm.. No fights, no quarrels, just you and your drinks..

Stayed October 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlow
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 26, 2013 via mobile

Overall great 5 star hotel in good location right by MixC shopping center. But found bathroom layout really strange. The toilet and bath/shower is separated by a corridor in your room so you need to walk across a hall after doing your business to wash your hands. Strange!

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
4 of 5 stars Reviewed December 25, 2013 via mobile

New hotel. Nice central location. Well-designed spacious rooms. GREAT shower. Multiple quality dining options and new health club facilities with pool. Impressive views from lobby lounge.

Accommodating staff- especially Max Zhu the assistant manager who was enormously helpful and provided great service. Thanks again Max.

Much better than other hotels I've stayed at in Shenyang.

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Grand Hyatt Shenyang? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hyatt Shenyang

Address: No.288A, Qingnian Street,Heping District | Shenyang, PRC China, Shenyang 110004, China
Phone Number:
Location: China > Liaoning > Shenyang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 1,006 Hotels in Shenyang
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Hyatt Shenyang 4.5*
Number of rooms: 353
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Expedia, Travelocity, Ctrip DaoDao, Venere and Tingo so you can book your Grand Hyatt Shenyang reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Grand Hyatt Shenyang, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.