The hotel is quite average and that is not the reason for my score.
The main problem was I booked a non-smoking king size room, but got a smoking room. After 2 failed attempts to get through to reception on the phone, I had to go to the lobby. There were no non-smoking rooms available. I had to pay for an upgrade or settle for a twin room instead. After I refused to take a twin room, they offered me a free upgrade to an Apartment. When I got to the room, it was the twin room. Maybe they thought I would not notice the difference. By then I was too tired to argue so I gave up.
Shame on you Traders and Shangri La! I expected better. If you dont have the right room, say so, but please don't lie to your customers. (ohh, and there was a big black hair on my bed cover - nice)
- Official Description (provided by the hotel):
- Hotel Jen Shenyang, sits in the heart of downtown Shenyang, close to the city's finest shopping, entertainment and most important business districts. The hotel is ideally located near the city's famous shopping districts as well as virtually convenient to tourist attractions such as Qing Palace and Museum, Korea Town and the Xinle Ruins. 407 fully-equipped guestrooms and suites and 93 newly refurbished serviced apartments are sure to meet the needs of any demanding traveller. The restaurants at Hotel Jen Shenyang, offer cuisine from around the world, and are excellent for an engaging meal or private business meeting. The hotel offers 24 hours in-room dining service which selects the signature dishes of each restaurant for guest's enjoyment. During the day, the Lobby Lounge is always a centre of activity. As the city lights come up, the Shang Lounge becomes a chic lifestyle hub in the heart of Shenyang. Well-appointed rooms overlook expansive views of the city skyline, a reminder that Shenyang is replete with abundant opportunities for any traveller. At Hotel Jen Shenyang, you can anticipate your success. ... more less
- Reservation Options:
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- Also Known As:
- Shenyang Traders Hotel