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“hotel lied to me” 1 of 5 stars
Review of Hotel Jen Shenyang

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Hotel Jen Shenyang
3.5 of 5 Hotel   |   No.68 Zhonghua Road, Heping District, Shenyang, China (Formerly Traders Hotel Shenyang)   |  
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Ranked #6 of 1,029 Hotels in Shenyang
Certificate of Excellence 2014
Beijing, China
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“hotel lied to me”
1 of 5 stars Reviewed February 13, 2012

The hotel is quite average and that is not the reason for my score.

The main problem was I booked a non-smoking king size room, but got a smoking room. After 2 failed attempts to get through to reception on the phone, I had to go to the lobby. There were no non-smoking rooms available. I had to pay for an upgrade or settle for a twin room instead. After I refused to take a twin room, they offered me a free upgrade to an Apartment. When I got to the room, it was the twin room. Maybe they thought I would not notice the difference. By then I was too tired to argue so I gave up.

Shame on you Traders and Shangri La! I expected better. If you dont have the right room, say so, but please don't lie to your customers. (ohh, and there was a big black hair on my bed cover - nice)

  • Stayed February 2012, traveled on business
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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368 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 23, 2012

Except lobby lounge, I love this hotel. The staff are well trained and so nice in behavior.
Two restaurant, traders cafe and a Chinese one are very good. Don't forget to use Gym facilities on 5th flour.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidelberg, Germany
Top Contributor
77 reviews 77 reviews
28 hotel reviews
Reviews in 44 cities Reviews in 44 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed January 15, 2012

the Trader Hotel in Shenyang, a subsidiary of Shangri-La Hotels, is a very good choice for the stay in Shenyang. the staff is very friendly, breakfast has everything you need, the rooms are comfortable and full equiped. the bar is not really calm, but this makes it not worse. my choice in Shenyang.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germany
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 15 cities Reviews in 15 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 30, 2011

The Traders Hotel in Shenyang is a very interesting hotel offering a lot of possibilities due to it's location. The hotel is located in the heart of Shenyang. Downtown area with a lot of shopping malls. Very interesting for women, if they like to go shopping in some international brand stores.

Around the hotel there are also some supermarkets if you need anything to eat or drink. The prices of the mini bar in the hotel are quite expensive like every hotel in the world. Furthermore you have some nice bars, retaurants and massage in walkway distance. The Wanda Plaza offers 2 stories of international restaurants (5 minutes to walk) and a laundry, if you do not want to wash your clothes in the hotel. Opposite the hotel you can find a Korean and Hong Kong restaurant in the basement of the shopping mall. Acceptable with reasonable prices.

For the night amusement you can have several bars in walking distance from the hotel, like Stroller's, Sunny Night Club, Lenbach (German), Club 97, etc. Also Xi Ta Korean Town is well known for it's nightlife, restaurants and bars. Korean Town is just 1 km away from the hotel. It's recommended to take a taxi to this area.

The hotel rooms are quite comfortable, even you can see, that the hotel is coming to a certain age. The hotel is now more than 10 years or older. Personally I have been there almost 10 years ago. The rooms are comfortable and it is recommended to take a room to the west side of the hotel. This area is less noisy. The bathroom is clean and equipped with a bathing tub (incl. a shower). The hair dryer is located in a drawer in the room. TV's are old fashioned, no flat screen. All rooms come with air condition. The beds are quite hard. All rooms are furthermore equipped with a couch and a table. You can find a water cooker in the room, mini bar, safe, etc.

The hotel staff at least is very nice and helpful. Especially at the front desk. They help you with all questions, requirements and demands. The staff in the Traders Cafe (Breakfast) in the 4th floor and the restaurant in the 2nd floor are very slow and not very friendly. Asking for coffee could take a long time until you get it. The staff cares more about cleaning the tables than the guests for their requirements.

All in all the hotel is very nice and got a good price-performance-ratio from my point of view. The location is good to explore Shenyang, because there is a subway station close by, which brings you to some of the sightseeing points in Shenyang. At least a hotel which can be recommended even for a long term stay.

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
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Hong Kong
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 26, 2011

i stayed here for 2 nights and was surprised to find a modern hotel room in this city. Not only is it modern, but it is spacious. Furthermore, i was placed on the trader's floor and have access to the traders lounge. Food and beverage is free from 530-730 and my breakfast was also included.

Its definetly not the best hotel i stayed in but if i compare apples to apples, this should be one of the best in the city

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Top Contributor
142 reviews 142 reviews
97 hotel reviews
Reviews in 72 cities Reviews in 72 cities
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed September 3, 2011

This is a hotel that is very well located in Shenyang, as it is in the middle of the shopping area. Their service is very good as it is usually with the Shangri-la Group properties.

The room may look a bit old, but everything was working very well and you have a few TV international channels. Breakfast was quite good with many choices, so you can survive without having to eat anymore Chinese food as for lunch and dinner.

Internet as in other Shangri-la properties was free.

Near the Hotel there is a Wal-Mart supermarket and a McDonalds that becomes a kind of food relief after you spent so many days in China. In fact you are surronded by many Shopping malls, but we didn't have the time to visit them.

Overall an excellent choice for business or pleasure trip to Shenyang.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vancouver, British Columbia
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 6, 2011

Being one of older Traders Hotels, the hotel definitely needs renovations to be in line with new breed of hotels in Shenyang, now or in future. On the plus side, the location is unbeatable for shopping and business, with shopping plazas, e.g. Wanda, New World, Zhongxin, Parkson and others, surrounding the hotel, and hotel is in the middle of two metro stations with five minutes walking to each.

The Traders Club room is spacious, but the bathroom is quite tiny in comparison to the entire room and only can fit for one person. The Traders Club lounge is convenient but also need major upgrade. Staffs were abundant and generally friendly but not efficient. Traders Cafe and Shang Palace obviously are not top choices for guests with many restaurants easily found just outside the hotel. We tried twice at Haidilao Hotpot, almost a legendary chinese restaurant in terms of services, at the shopping plaza one block away and were quite happy.

My pet peeve with the hotel during my stay was I can't stand the signature scent in the lobby. I tried to avoid lobby at any cost and exit through the shopping arcade on the side of hotel lobby.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Hotel Jen Shenyang

Address: No.68 Zhonghua Road, Heping District, Shenyang, China (Formerly Traders Hotel Shenyang)
Location: China > Liaoning > Shenyang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Business Hotel in Shenyang
#30 Best Value Hotel in Shenyang
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Jen Shenyang 3.5*
Number of rooms: 407
Official Description (provided by the hotel):
Hotel Jen Shenyang, sits in the heart of downtown Shenyang, close to the city's finest shopping, entertainment and most important business districts. The hotel is ideally located near the city's famous shopping districts as well as virtually convenient to tourist attractions such as Qing Palace and Museum, Korea Town and the Xinle Ruins. 407 fully-equipped guestrooms and suites and 93 newly refurbished serviced apartments are sure to meet the needs of any demanding traveller. The restaurants at Hotel Jen Shenyang, offer cuisine from around the world, and are excellent for an engaging meal or private business meeting. The hotel offers 24 hours in-room dining service which selects the signature dishes of each restaurant for guest's enjoyment. During the day, the Lobby Lounge is always a centre of activity. As the city lights come up, the Shang Lounge becomes a chic lifestyle hub in the heart of Shenyang. Well-appointed rooms overlook expansive views of the city skyline, a reminder that Shenyang is replete with abundant opportunities for any traveller. At Hotel Jen Shenyang, you can anticipate your success. ... more   less 
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Also Known As:
Shenyang Traders Hotel

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