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“horrible experience” 1 of 5 stars
Review of Sun Moon Lake Hotel

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Sun Moon Lake Hotel
3.0 of 5 Hotel   |   No.1 Xin'an Street, Zhongshan District, Dalian 116001, China   |  
Hotel amenities
Ranked #195 of 1,021 Hotels in Dalian
jodhpur, india
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“horrible experience”
1 of 5 stars Reviewed November 10, 2014

Do NOT stay here. Reception staff helpless and indifferent, supervisor rude and insulting. Manager the worst of the lot. Hollers well, though.

Room dirty, shower is the end of a flex hose; carpets stained, windows blocked, A/C blows hot air on cool or heat function (I block the door open to get fresh unheated air). Bedside lamp inoperative as is desk lamp, and half the bathroom lights (now one). Good pat, wifi not bad - not good. I left a day early - you can imagine why, and with no compensation/reimbursement at all. Still a good idea to get out. My worst lodging experience in nearly 4 months of travel in China. The WORST.

Room Tip: Go somewhere else.
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  • Stayed November 2014, traveled solo
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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83 reviews from our community

Traveler rating
    9
    32
    32
    7
    3
See reviews for
4
6
10
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Russian first
  • Any
English first
Kentucky
Top Contributor
122 reviews 122 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed September 16, 2014

staff very rude at front desk,, first room we had. had so much mold in bedroom that is was a health factor.. we went and asked for a room change and was given anothe rroom and it also had mold round sink and bathtub was in badly needed repairs. we stayed here for 3 days.. i will never tell anyone to stay here..

Room Tip: i would tell anyone to pick another hotel.. this is rated 3 stars but i would not rate it one star
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  • Stayed August 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qinhuangdao, China
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed May 1, 2014

We visited Dalian for 3 days and chose this place because it was close to downtown and we got a good deal on a booking website for hotels.

Well when we got there apparently they never received it because it took almost half an hour to get our room key. We had to show our reservation through email on our phone which they had to take pictures of.

Then there was our room: our bed was the most uncomfortable bed we slept on (including different hostels around China), our bathroom was full of mildew and dirty i'm guessing because the fan in the bathroom wasn't working. Also our shower leaked and the shower liner was terrible so the floor was soaked with water. We had to use up all our towels to get it dry. The closet and furniture seemed to be dated from 50 years ago. There were a decent amount of channels including some Russian and English channels, but for some reason these channels weren't available in the morning.

The cleaning staff did a decent job but they knocked on our door around 9:45am while I was in the shower. I tried my best to tell them 'not now' but I guess they thought I said 'i don't want service.' I put a 'maid service requested' sign on the door to make sure but they never came all afternoon. So I had to go downstairs just to get some towels. But the staff didn't speak any English at all. When we got there there was one girl who spoke adequate English but we only saw her once the 3 days we were there.

Overall, this hotel looks really nice on the outside but it's all for show. Stay somewhere else close by.

  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sun Moon Lake Hotel

Address: No.1 Xin'an Street, Zhongshan District, Dalian 116001, China
Location: China > Liaoning > Dalian
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #195 of 1,021 Hotels in Dalian
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sun Moon Lake Hotel 3*
Number of rooms: 275
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