Check-in: Pleasant service.
Room: Needed a good vacuuming job
Service: Only allotted 2 bottles of water. When I asked for more, I was told I've reached my limit of 2 for the day... I had to drop that fact that I have a gold card to get any attention... then i finally got my 2 waters. But should I have had to? No.
Other hotels bring bottles of water by the armful when I ask for extras... It just seemed a bit cheap on their end figuring that it only costs 1 rmb to put 2 bottles of water in the room. Plus, I am sure not paying 25rmb for the chargeable bottle in the room.
Breakfast: Don't pay for it if you don't have to. For 108rmb... it is a waste. Filthy place mats, nothing hot except noodles, narrowing selection of juice and meat as days went on, and quite boring menu as it doesn't change.
Pool: Large and fairly clean. No one hassled me when I didn't wear my swim cap... but I think I might be an exception to the rule ;)
Checkout: Little hassle over billing but got sorted out. The thing that got me is that no one wants to take responsibility for anything anymore. I had spoken with a front desk assistant earlier and she said something different than the person checking me out. Instead of researching the issue or apologizing, I was told that the first person was wrong and that was that... It's very easy to pass the blame, but to be respected... own up to your company's mistake and make it better. We had to guide the front desk with how to deal with the issue, which got it worked out... but isn't my job as customer.
Overall... it's an ok hotel. They are just a bit cheap with trying to make an extra buck. It's a tough economy and I understand, but when it's a 4 star hotel... it shouldn't be like this.
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