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“Will not go back” 2 of 5 stars
Review of Swish-Hotel Dalian

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Swish-Hotel Dalian
4.0 of 5 Hotel   |   No.21 Wuhui Road, Zhongshan District, Dalian 116001, China (Formerly Swissotel Hotel)   |  
Hotel amenities
Ranked #29 of 1,021 Hotels in Dalian
UK
2 reviews
“Will not go back”
2 of 5 stars Reviewed June 24, 2007

I have stayed at Swissotel Dalian for extended periods twice a year for 7 years, and always looked forward to returning. Not any more. It is very hard to pinpoint exactly what has gone wrong, but I could start with the food. It was mediocre, expensive, tired, and the dining room was almost empty every evening. The underworked waiting staff patrolled the room looking for something to do, and this hardly made for a relaxing experience.The cold section of the breakfast buffet was not dissimilar to the dinner one, (and the croissants were horrible).
Bedrooms can be noisy, while of the rest of the hotel is very quiet.
My toilet was broken when I arrived in the room (which I had had to change because of the noise fron the neighbours in the previous one). It stayed this way for 15 hours, and was only fixed after 3 requests.
Rooms were often not cleaned until 3-ish in the afternoon,
Broadband costs 1 RMB per minute
My bill was wrong in favour of Swissotel.
The hotel now seems to cater mostly for tour groups from Asia.
The staff, while very competent, were not 'welcoming', but seemed to perform their tasks in a 'routine' way.

Stayed June 2007
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel, Previous Management Company at Swish-Hotel Dalian, responded to this review, September 13, 2007
Hotel Dalian has not been affiliated with the international luxury hotel chain Swissôtel Hotels & Resorts for several years. The hotel seems to continue to use the Swissôtel Trademarks unauthorized, however, Swissôtel Hotels and Resorts would like to clarify that we are neither being represented by this hotel nor have any influence over service levels and guest experience at this property. There is an ongoing legal case against this hotel in Dalian for trademark abuse and Swissôtel Hotels & Resorts distances itself from any activities or complains in respect to this hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
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Additional Information about Swish-Hotel Dalian

Address: No.21 Wuhui Road, Zhongshan District, Dalian 116001, China (Formerly Swissotel Hotel)
Location: China > Liaoning > Dalian
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#18 Luxury Hotel in Dalian
#28 Best Value Hotel in Dalian
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swish-Hotel Dalian 4*
Number of rooms: 327
Official Description (provided by the hotel):
The Swissôtel Dalian is a luxurious 5 star hotel located in the downtown business and retail shopping district of Dalian, a 20 minutes drive from Dalian International Airport and a 5 minute ride from the main railway station. Swissôtel Dalian provides convenient access to all parts of the city and development zone via the city's major network of wide roads and expressways. Swissôtel Dalian has 327 guest rooms which include 69 Swiss Executive floor rooms and 10 suites. The hotel also has 99 serviced apartments and 3 floors of offices in addition to meeting facilities and restaurants. ... more   less 
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Also Known As:
Ruishi Hotel Dalian

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