We just had company offsite this week in this hotel, so basically I stayed in the hotel for two days, which offers broad exposure from guest room, meeting room to the restaurant. Let me provide comments based on these three aspects:
Intercontinental has narrowed its benefit to Ambassadar recently. No access to lounge service although we are upgraded one level to the executive floor. It is OK to me this time as we were in meeting whole day but other guests might feel disappointed.
The executive room is big enough, but bed size is below queen size. Considering this is executive floor, it seems a bit below expectations. Besides, quilt is too thick to me and there seem to be no alternative.
In terms of bathroom amenities, it is Agarius per Continental consistency, but all have been localized. Maybe we can blame this to hefty tarriff, but this might make a difference to picky business executives.
Decent size and few companies have meeting in the hotel, but on the other hand, AC in the corrider was not operating maybe due to few guests. This is a problem for us when we split into group discussions and some group has to work in the corrider. We asked for AC turning on, and although eventually it worked, the first response from hotel is hesitant. As a premium hotel there is no reason to displease guests by saving electric bills.
Personally, I put smoked salmon as one of major indicator of top-star hotel. Unfortunately, no smoked salmon available until I asked for it. The manager mumbled a few words and after a few minutes, a small dish of salmon was delivered to my table, and he said only executive floor guest can enjoy salmon. This is quite funny, weird and annoying. I just cannot believe Intercontinenal as a global premium hotel just don't provide salmon as buffet.
Overall, this hotel seem to save every penny and cost reduction appear to be overly highlighted. If you are seeking five-star experience, please weigh on other options.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear InterContinental Guest,
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Thank you for taking the time to post your comments. I was very distraught to hear of your unpleasant experience with us and will be reviewing this with my team to ensure that this does not occur again in the future.
Feedback such as yours is very valuable to us.Please accept my sincerest apologies. I hope that on your next visit to Wuxi you will allow us the opportunity to redeem your faith in InterContinental Wuxi.
I look forward to hearing from you and to welcoming you back to InterContinental Wuxi.
Assistant Marketing Communication Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.