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“Nice hotel” 4 of 5 stars
Review of Somerset Emerald City Suzhou

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Somerset Emerald City Suzhou
4.5 of 5 Apartment Hotel   |   No.436 Changjiang Road, Gaoxin District, Suzhou 215011, China   |  
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Hotel amenities
Special Offer
30th Anniversary 30% Off
Ranked #10 of 950 hotels in Suzhou
Padua, Italy
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
“Nice hotel”
4 of 5 stars Reviewed October 28, 2012

I've already been in the Somerset hotel 4 times and every time I've been satisfied. The best service apartment in Suzhou. Rooms are really big, there is the kitchen to cook and all you could need to eat! It's quiet, even if above all in this period you can hear the noise of the works outside (but this is quite normal in China!). Nice shopping mall inside the same building and underground park car, useful if you have a car. The gym is really good. The only point to improve: the hotel hasn't a lounge bar, interesting above all for people coming there for business.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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42 people have reviewed this hotel

Traveler rating
    27
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    2
    0
    1
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4
4
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13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Denver
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 28, 2012

Nice location, Queen size bed a bit too small for my liking, but overall sleep quality good. Close to a shopping center with a supermarket, although it doesn't have much imported food products.The service was quite excellent, and the staff spoke English.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 16, 2012

This serviced apartment is brand new, located just next a Emerald City shopping centre. I stayed in a one bedroom apartment. The apartment is modern and fully stocked, very good for long staying. Front desk is very efficient. The buffet breakfast spread is reasonable, with very good freshly brewed coffee. Its next to the Emerald city shopping mall, which has good restaurants, foodcourt and supermarket. Located about 30 minutes from city centre, its away from the hussle of the city.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 6, 2012 via mobile

Queen size bed, a bit small. Right next to a mall, with many choice for food. Service is good!

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willenhall
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 11, 2011

Nice room, pleanty of facilities. Close to the emerald city shopping centre too.

  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
203 reviews 203 reviews
42 hotel reviews
Reviews in 68 cities Reviews in 68 cities
180 helpful votes 180 helpful votes
5 of 5 stars Reviewed June 20, 2009

This is the best hotel we stayed in during our trip to China. Best of the three Ascott hotels we stayed in too. Except for the location, which is 30 mins. from the major Suzhou attractions, everything else was excellent. Staff are polite and helpful. Check-in and -out fast. Good varieties of Chinese and Western food at spacious and elegant breakfast room. Was able to take bowl of porridge up to room for my wife, they provide paper box too. Our 2 bedroom apartment can actually house 5 of us comfortably, my other studio apartment was redundant in the end. Only city view. Emerald city mall next door was very useful, there's a supermarket and a foodcourt beside other things. We ate the cheapest at the foodcourt during our entire 17 days trip. Our room was serviced daily, and was clean. They have washer and dryer in the apartment, plus many modern facilities. Would heartily recommend to families.

  • Stayed June 2009, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 12, 2008

1. Check in: Fast, smooth, hassle-free. Staff spoke excellent English.

2. Getting there: We had the name and address written in Chinese so the taxi driver found it easily. Otherwise I think most of the taxi drivers didn't really know this hotel's name or location.

3. Room: BEAUTIFUL!!!! I wish my home was decorated the same way!!! Everything's there! Nothing's missing. We had a suite with a kitchen and washing machine.

4. Amenities: So much is provided. Clean cookware and tableware. Looks nice too, so you can have a little dinner party. Nice big fridge. Better than the one I have at home!! Washing machine and clothes detergent. Dryer. Bathroom has a hamper, and all the regular bathroom amenities. Nice fluffy robe and slippers. Their shower foam smells nice :)
The tv was excellent!! The broadband's a bit expensive. The wardrobe has lots of nice drawers to put everything away in if you're staying a while. Loved it!!

5. Location: In the same building as a big shopping centre. Didn't find much to buy there though. 5-6 storeys of fashion, home items, groceries, and foodcourts (there are 2 - one downstairs and a better one upstairs!!!) But taxi into town was very easy and affordable. And roads are not as congested as Shanghai so the drive is much more comfortable.
There's a coffee bean and tea leaf and a few other restaurants in the shopping centre but BEWARE!!!! THEY ALL DON'T ACCEPT FOREIGN CREDIT CARDS so change your cash or withdraw from your credit card at the atm downstairs (and pay a bank charge). I spent my first night penniless. Being turned away from every single restaurant!!!!!!
The location was perfect for hubby who was working at the industrial park. Otherwise I'd recommend something closer to town ie. Sofitel!!!

  • Liked — It has all the comforts of home
  • Disliked — Distance from centre
  • Stayed September 2008, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Somerset Emerald City Suzhou

Address: No.436 Changjiang Road, Gaoxin District, Suzhou 215011, China
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Suites
Hotel Style:
Ranked #10 of 950 hotels in Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Somerset Emerald City Suzhou 4.5*
Official Description (provided by the hotel):
Somerset Emerald City is strategically located in the heart of the Suzhou New District (SND) – a state hi-tech industrial park with an extensive presence of Fortune 500 companies and multinational investments. It is situated on top of The Emerald City shopping mall, giving you instant access to a multitude of international fashion, dining and entertainment facilities. Nearby attractions include Hanshan Temple, Tiger Hill and the famous Suzhou Amusement Park, as well as UNESCO World Heritage classical Chinese gardens in the city. Designed to accommodate your every need, Somerset Emerald City offers a balanced lifestyle with a comfortable living space complemented by our extensive services and facilities. Our one and two-bedroom units are stylishly furnished with contemporary décor and modern fittings, including a fully-equipped kitchen, HiFi system and plasma television with cable and satellite channels. Doing business in Somerset Emerald City is easy and efficient. With wireless Internet (WiFi) access and additional business support services and facilities in the Business Centre, you will have complete business connectivity in the comfort of your own home. Our recreational residents’ programmes allow you to meet people and network within your community. Gymnasium facilities are also conveniently provided on-site for you to relax and recharge. It is an ideal way for utive singles and couples to experience the culture of Suzhou while living in the security and spacious comfort of a serviced residence. ... more   less 
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