We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel, great staff” 5 of 5 stars
Review of Shangri-La Hotel Suzhou

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Shangri-La Hotel Suzhou to your Saves list
Shangri-La Hotel Suzhou
4.5 of 5 Hotel   |   No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Drive to Shangri-La
Ranked #2 of 1,013 Hotels in Suzhou
4.5 of 5 stars 532 Reviews
Vernon, Ct
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great hotel, great staff”
5 of 5 stars Reviewed August 15, 2013

We spent two nights at the Shangri-La in Suzhou, the culmination of our 12 day family vacation to China. This hotel is gorgeous, but more inportantly, the staff is what makes this hotel 5 star; from the bellhops, to the front desk, to the staff at the Horizon Club, you can tell that the Shangri-La stresses customer service above all else.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

532 reviews from our community

Traveler rating
    274
    218
    35
    3
    2
See reviews for
25
29
22
116
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Shanghai, China
Top Contributor
98 reviews 98 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 11, 2013

Many Shangri-La Hotels in China are excellent, but some are even a bit better than outstanding. And in Suzhou you can find one. The highly frequented restaurants are worth to visit, like gym and swimming pool, and close by the hotel in walking distance you can find the "Japanese Road" with restaurants, karaoke bars, and even pubs with fresh german beer!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
Top Contributor
80 reviews 80 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 8, 2013

Well hotel was great, rooms were spacious,beds comfortable and big. all aminities were good quality and in working order. Wifi was quite good! Breakfast was a joy, staff helpful and plenty of variety.

Where the place really excelled was the staff, they always seemed to be there when you needed them but without being bothersome, they always seemed to know when you were looking round lost or had a question at the tip of your toungue. This made the stay all the much better.

The gym was also really good! For once i managed to go there instead of the bar after work!

i will be back and this will be my first choice next time im in Suzhou

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Constanta, Romania
Top Contributor
55 reviews 55 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed August 6, 2013

Like all the SHANGRI-LA hotels in China, the hotel was spectacular. Gorgeous lobby, nice halls and rooms, very clean and awesome decorated. We received very good services at the check in process until taxi orders. Food served for breakfast and afternoon was good quality. Location is in new aria of town, but you can find very easy taxi.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Top Contributor
142 reviews 142 reviews
97 hotel reviews
Reviews in 72 cities Reviews in 72 cities
119 helpful votes 119 helpful votes
5 of 5 stars Reviewed August 2, 2013

I was in this Hotel over the weekend in Suzhou and I was very delighted about the very good service I got from the check in process until the end. Staff at the Club Lounge were very efficient and anticipating your needs.

Food served in the lounge for breakfast and afternoon drinks was enough and of good quality (something that sometimes is not the case even in other Shangri-la Hotels in China).

Location is around 15-20 minutes by taxi from the main Suzhou railway station but further away if you have to go to Suzhou North station (just add at least 30-40 minutes by taxi if you have to go to that one).

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreux, Switzerland
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 1, 2013

One of the best hotels I've ever stayed in China, well worth the price. Spacious room, wonderful view, attentive staff, excellent gym and swimming pool, elegant decor, all these make me wanna come back for another visit. Shangri-La Suzhou is a real benchmark among luxury hotels.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
1 review
5 of 5 stars Reviewed July 25, 2013

During the last 5 years I travel on business trips to Suzhou on a regular base. I Always like to stay in your hotel especially in the Horizon clun at 48th floor. The check in and check out and also the stay is wonderfull.
Today I came back from a stay from 18th of July till 24th of July I especially would like to thank Peter Yao who helped me with a lot of things and always on a very friendly and gentle way.

Peter, thanks for your kind hospitally and because of your help I feel like coming home and I will not hesitate to choose your horizon club for my next stay in your hotel. Hope to see you and your collegues Jessie Xu, Carol Gu and Tony Li next time on 48th floor.

Room Tip: If you stay in the Shangri-La in Suzhou always use the horizon club on the 48th floor. The hospitall...
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Shangri-La Hotel Suzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel Suzhou

Address: No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
Location: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Suzhou
#3 Business Hotel in Suzhou
#4 Family Hotel in Suzhou
#61 Best Value Hotel in Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel Suzhou 4.5*
Number of rooms: 390
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Agoda, Ctrip TA, Shangri-La Hotels and Resorts, Despegar.com, TripOnline SA, Booking.com, Tingo and Jetsetter so you can book your Shangri-La Hotel Suzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Suzhou
Shangri La Suzhou

Owners: What's your side of the story?

If you own or manage Shangri-La Hotel Suzhou, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.