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“Very nice, but not a five star” 4 of 5 stars
Review of Crowne Plaza Hotel Suzhou

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Crowne Plaza Hotel Suzhou
5.0 of 5 Hotel   |   No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)   |  
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Ranked #3 of 1,021 Hotels in Suzhou
Toronto, Canada
Top Contributor
65 reviews 65 reviews
45 hotel reviews
Reviews in 31 cities Reviews in 31 cities
50 helpful votes 50 helpful votes
“Very nice, but not a five star”
4 of 5 stars Reviewed May 23, 2014

Great hotel on the edge of the lake. Location not too bad, but unless you are walking the lake you will be taking a taxi to get around. Hotel is great with good staff overall. Not a five star however as many things missing. I watched a table beside me at dinner order a beer and go through their entire meal, ask for the beers three times and finally give up and get a coke from the buffet. My room was not cleaned on day until I asked at 6pm before going out for the evening. Getting a coffee at breakfast was an ordeal. They have one small automatic machine and when the restaurant was busy it was ridiculous wait time for a coffee.
I will still go back here, but just be aware it is not up to the high level five start you may expect. call it a 4 star. Clean room and pleasant staff. It helps you have some basic Mandarin as many staff do not speak English or other languages.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, May 27, 2014
Dear mikemurray2009,

Thank you very much for your stay at Crowne Plaza Suzhou and taking time out of your busy schedule to leave us a valuable review.

We regret that you didn’t enjoy a perfect staying experience with us this time. We are sorry for the inconvenience caused and thank you for bringing these issues to our attention. Proper actions will be taken to avoid them happening again. We take our guest comments seriously since they are the best source for us to get to know the needs of our distinguished guests like you. Mr. Dekker Zhang, our Director of Rooms, would like to respond to you personally. Could you send an email to dekker.zhang@ihg.com at your convenience?

Once again, thanks for your review. We look forward to your continuous support and the pleasure of welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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561 reviews from our community

Traveler rating
    384
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    24
    5
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Shanghai, China
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 21, 2014 via mobile

This is an exquisite gem of a hotel and I absolutely loved the spacious room, decor, helpful staff...especially Andy and a Bellboy named Colin who were both polite and attentive to my needs. Some of the staff still need to improve their English language skills but overall, i could overlook their shortcomings with the kind smiles I receive. (And i speak to them in Chinese) Definitely worth experiencing. Lovely hotel.

Stayed May 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, May 26, 2014
Dear Nicoleen J,

Thank you very much for your stay at Crowne Plaza Suzhou and take time to share your experience with us.

We are delighted to learn that you like our room, décor and staff that have helped make your stay more enjoyable. We also thank you for bringing the language issue to our attention. Your valuable review is the best source to inspire us to keep improving, thus allowing our distinguished guests to indulge in the best they deserve.

Once again, thanks for your review and support. We sincerely look forward to the pleasure of serving you again in the near future.

Leah Li
Marketing and Communications Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairport, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 19, 2014

First visit and stayed a week. Company rate was $125.00 so a bargan and a half. Designed like a ship. Great indoor and outdoor pool. Buffet for breakfast and dinner was excellent. Staff was always smiling and saying hello. Guest Services always asked how the stay was. The A/C was a bit lacking in the room, typical for the region, but a casual conversation with Guest Relations Officer provided a fan in short order.
Thursday night the hotel put on a BBQ out by the pool for long term guests. It was executed perfectly with excellent food and convesation with other guests and the Guest Relations Staff.

Next stop was in Shanghai, the Suzhou Hotel was missed very much.
Thanks you Julie, Cindra, Carol and Cloe for the excellent stay

Room Tip: Ask for a Lake View.
See more room tips
  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, May 26, 2014
Dear CHKIII,

Thank you very much for your one-week stay at Crowne Plaza Suzhou and taking time out of your busy schedule to share your memorable experience with us.

We are honored to learn that our cruise theme, pools, food, staff and service have helped make your stay pleasant and enjoyable. It’s so motivating that you took all the time and trouble to mention our colleagues’ names and your experience details on many aspects. Your comment about the air conditioning is also highly appreciated. We will continue to improve our services, allowing our guests' to indulge in the best they deserve.

Thanks once again for your wonderful review and kind support. We look forward to the pleasure of welcoming you back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lugano, Switzerland
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 16, 2014

We spent 4 nights in this lovely hotel. On arrival they offered us a small cup of local tee.
The room was big and clean.
Staff very nice and friendly. In the lobby they speak an excellent english.
Breakfast was Amazing!!
We also had dinner one evening at the hotel. You can choose something from the menu or you can choose to service your-self at the buffet. We choose the buffet because everythink looked absolutely great. And in fact we had a very good dinner. Wonderful view of the lake
Every night there was live music with the pianist. Atmosphere really special.
Wi-fi service included in the room rate.
We loved Crowne Plaza!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, May 26, 2014
Dear Kikka V,

Thank you very much for your stay at Crowne Plaza Suzhou and taking time to leave us such a comprehensive review.

We are delighted to learn that you are satisfied with our room, staff, breakfast, dinner and atmosphere. It’s so encouraging to receive your kind words of praise on various aspects, which will motivate us to improve our quality even further as we hope to exceed over and beyond our guest expectations.

Once again, thank you for your wonderful review. We look forward to your continuous support and the honor of serving you again in the near future!

Leah Li
Marketing and Communications Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Turkey
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed May 7, 2014

I chose this hotel according to fabulous comments in TripAdvisor. So, my expectations was very high before going there. But, I found an average 5-star Chinese hotel. We stayed two nights as a family there. The hotel doesn't have any amenities for children; no playground, no game room or other attractions. They just have a swimming pool. So, if you are going there for a business trip, maybe it can be a good choice. but, this hotel is certainly not for a family trip because it's a little boring. Except from that point, the other features were good. They have a very rich breakfast buffet, rooms are very clean and big, staff is very friendly. I only had one problem during my stay. I asked some drinks to the outdoor swimming pool, but they said that they are too busy now and they can not serve to us. And I directly gave my complaint to the manager in the lobby and they solved the problem and served our drinks. It's the only problem I faced during my stay.

Room Tip: rooms on the south side has a good lake view
See more room tips
  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, May 9, 2014
Dear peperone,

Thank you very much for choosing to stay at Crowne Plaza Suzhou with your family and taking time to leave us a valuable review.

We are pleased to learn that you are satisfied with our buffet breakfast, room, and staff. However, we regret that you didn’t enjoy a perfect stay with us this time. Your comments are highly valued. In order to provide our guests a more enjoyable experience, a well-equipped children’s corner is under preparation. We also thank you for bringing the service issue to our attention. Actions will be taken to avoid this happening again in the future.

Once again, thanks for your review. We sincerely look forward to your continuous support and the honor of welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 23, 2014

This is my 2nd stay in this beautiful hotel this year. I was blown away by the wonderful service provided by the hotel staff at the front desk, concierge, club lounge and buffet restaurant - friendly,helpful and go the extra mile to ensure my needs are met; one of which was opening the fitness centre at 4am for me when the usual opening time is 5:30am.

I was initially hesitant about the location, but the concierge showed me where the train station was. It's a 8 mins walk from the hotel, very convenient to hop onto the train and go downtown for shopping and eating. Times Square is just 2 station stops away and Rainbo Walk (a cluster of shops and restaurants by the Jinji Lake) is just by the train station that is near the hotel.

The room is spacious, brightly lit, very clean and comfortable. The bathroom is the largest and most comfortable I've seen in a deluxe room in any business hotel, with full amenities. Their buffet restaurant has a very wide variety of dishes for all the meals, all excellently prepared and tasty.

All in all, I had a very lovely 7 nights stay. I told Mr Dekker Zhang, Director of Rooms, that from now on, I'll make Crowne Plaza my hotel of choice whenever I come to Suzhou on business trips.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, April 27, 2014
Dear Ms. Koh,
Thank you very much for your second stay at Crowne Plaza Suzhou and taking time out of your busy schedule to leave us such a comprehensive and motivating review.
We are greatly honored to welcome you back and once again offered you a pleasant and memorable stay. It’s so encouraging that you took all the time and trouble to share you experience details on many aspects including our staff and service, location and environment, room and restaurant, which have all impressed you during your stay. Your kind words of praise will inspire us to improve our quality even further as we hope to exceed over and beyond our guest expectations.
Special thanks from Dekker and his team for your wonderful comments and kind support. We sincerely look forward to the pleasure of serving you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 21, 2014

Was in Suzhou for work and stayed in Crowne Plaza. Was absolutely blown away by how spacious the room is. There was a little note handwritten by the hotel General Manager welcoming me to the hotel, which adds to a very nice personal touch to my stay. I can't imagine how many notes he has to write everyday, so it definitely made me feel special.

Also placed on the little table near the window was a plate of fruits, oranges, apples & pears, not a huge glaring welcome but one which was very appreciated by someone who had taken a 6-hour flight and endured a 2.5-hour car journey through the paralyzing traffic to reach Suzhou.

The bathroom/toilet is gigantic and clean. The blinds which provided some privacy from the bedroom were electronically controlled, so opening and closing the blinds were just a matter of pressing buttons. So were the curtains in the bedroom.

Although my room faces the back and not the Jinji Lake, I could still view the sunrise if I opened the window a little. However, there was a sign which warns that there may be mosquitoes outside and opening of the window is not advisable.

Will stay again if I visit Suzhou in future.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, April 22, 2014
Dear dracwy,

Thank you very much for your stay at Crowne Plaza Suzhou and taking time out of your busy schedule to leave us such a valuable and comprehensive review.

We are delighted to learn that you are satisfied with our room and the services we provided that touched you. It’s so encouraging that you take all the troubles to share lots of details about the experience such as the welcome card, welcome fruit, bathroom and view. We are dedicated to providing the guests a relaxing and enjoyable stay during their journey. Your kind words of praise are highly appreciated since they will motivate us to improve our quality even further as we hope to exceed over and beyond our guest expectations.

Once again, thank you for your wonderful review. We look forward to your continuous support and the honor of serving you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Suzhou

Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Suzhou
#1 Business Hotel in Suzhou
#2 Spa Hotel in Suzhou
#3 Luxury Hotel in Suzhou
#39 Best Value Hotel in Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
Official Description (provided by the hotel):
Less than 25 minutes by Shanghai-Nanjing Intercity Railway from bustling Shanghai, Crowne Plaza Suzhou ideally located in the Suzhou Industrial Park and set against the scenic backdrop of beautiful Jinji Lake. 10 minutes away from city center and minutes away from the Expo center, Suzhou Science and Arts Center and walking distance from Li Gongdi, Rainbow Walker, Times Square entertainment and shopping areas. Crowne Plaza Suzhou has a choice of 344 spacious and tastefully furnished guest rooms and each room overlook both the lake and gardens. For a diverse and dramatic world of dining experience and take a culinary adventure to from 6 stylish restaurants, bars and lounges with hotel s acclaimed cuisines and personalized service. 12 multi-function meeting rooms and a 1066 SQM pillar-less Crowne Ballroom with 800 SQM pre-function area are designed to seat from as few as 10 to as many as 1,000 guest in a variety of Configurations. We ve put together a comprehensive range of products and services called Meeting Success. Hotel offers an arrange of recreation, from the state-of-the-art fitness center, indoor and outdoor swimming pool, Tea Tree Spa and marina, guaranteed to leave you relaxed and recharged for your next working day. You'll agree that in the storied city of Suzhou, The Place To Meet is Crowne Plaza Suzhou. ... more   less 
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Also Known As:
Crowne Plaza Suzhou

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