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“Perfect as always!” 5 of 5 stars
Review of Crowne Plaza Hotel Suzhou

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Crowne Plaza Hotel Suzhou
5.0 of 5 Hotel   |   No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)   |  
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Ranked #7 of 1,013 Hotels in Suzhou
Leeds, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Perfect as always!”
5 of 5 stars Reviewed November 19, 2013

I stayed at Crowne Plaza Hotel for all my business trips to Suzhou. The first time I was there I got a really warm stay and from that first journey I´ve never changed of destination.
Especiaññy glad with the brakfast choices and the Staff!!

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, November 21, 2013
Dear distinguished guest,

Thank you very much for staying with us for all your business trips to Suzhou.

We highly appreciate it that you have been staying with us ever since your first visit, and we are glad to read that our breakfast and staff have helped make your staying experience pleasant and memorable. Your trust and kind recommendation are definitely the best reward for us. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve.

Once again, thank you so much for your encouraging review. We sincerely look forward to the pleasure of welcoming you back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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519 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Nijmegen, Gelderland, Netherlands
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 8, 2013

This was my Third time this year in this hotel, after having several other hotels in this area.
Again it was a very pleasant and comfortable stay. absoluetely better than the others I have stayed.

This time I had to stay for 3 weeks, and that means also a long stay customer whereby you have quit some benefits,

You can enjoy the chinese cuisine or western style.
Nice upgraded Gym and Sauna.
They have some western Managers supporting also western people, or just have a nice social chat. .

Next trip I will stay again in this hotel. It's absolute my favourite in Suzhou.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, November 12, 2013
Dear distinguished guest,

Thank you very much for staying at Crowne Plaza Suzhou for the third time and leaving us such a motivating review.

We are delighted to read that you appreciate our restaurant, Fitness Center and service, which have helped in making your stay enjoyable during the three weeks. Your trust and support are definitely the best reward for us. Ideally located along the picturesque Jinji Lake, we are dedicated to offering our guests the superior facilities and attentive services. We also provide an array of extra benefits to the long stay guests, such as daily laundry allowance, daily newspaper, etc., allowing the guests to enjoy a comfortable and pleasant stay away from home.

Thank you again for your encouraging review. We look forward to the honor of serving you again when your next trip brings you back to Suzhou in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peoria, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2013

I stayed at Crowne Plaza Hotel for all my business trips to Suzhou! 6 times in year 2012 and 2 times (including this time) in year 2013! This is a very nice hotel which has a theme - Cruise Ship. The hotel comes with very good hardware and amenities. The breakfast is fantastic (more than 30 choices I believe) and the Club lounge serves great food and drink as well.

Meanwhile, the hotel also has high quality and consistent services. The staffs were trained well. They are very friendly and sincere. The team understood that key to success in hotel industry is to be consistent and maintain in high quality services. I had eight times experiences and I am sharing my positive feedback to you that Crowne Plaza Suzhou is a great hotel and you will have a great experience!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, October 31, 2013
Dear distinguished guest,

Thank you very much for your 8th stay at Crowne Plaza Suzhou and taking time to leave us such an encouraging review.

We are delighted to read that our cruise theme, facilities, breakfast and services have impressed you during your eight stays. Thank you for your loyalty and sharing all the experience details with us. We are greatly motivated by your kind words of praise and will continuously strive in delivering the most pleasant and memorable experiences to our distinguished guests like you.

Once again, thank you for your wonderful words and warm recommendation. We sincerely look forward to the honor of welcoming you back to Crowne Plaza Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mons, Belgium
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 23, 2013

It is my second time at this hotel, for 3 weeks, and I am very impressed by the kindness of the personnel ! They will do anytthing to please you and help, they have a great sense of service. And I would like to make special recognition to Maggie, who is a new waitress, and who is really proffessional and keeps smiling all the time, even under stress, Her english level is also impressive.
The room is very,nice, and room service is also great.
The restaurant, swimming pool, fitness, center .. were all perfect to me.
Again, the service at the entrance is impressive. The variety of dishes at the restaurant will make everyonr happy.
I really recomment this hotel and wish you a pleasant stay in Suzhou!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, October 29, 2013
Dear distinguished guest,

Thank you very much for choosing Crowne Plaza Suzhou again and taking time to leave us a valuable review, which is greatly encouraging and highly appreciated.

We are more than happy to learn that our room, restaurant, Fitness Center and Swimming Pools have helped in making your stay memorable. It’s hugely motivating that you took all the time and trouble to mention our colleague Maggie and your experience details. Your kind words of praise will continuously inspire us to improve our service quality, thus allowing our distinguished guests like you to indulge in the best they deserve.

Once again, thanks for your kind words and recommendation. We sincerely look forward to welcoming you back to Crowne Plaza Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 23, 2013

Crowne plaza Suzhou is the best hotel under IHG, even compare to the other hotels in Suzhou, it has too much advantages like the best lake view, the most nicely people and the relaxable environment. Every time when I travels to Suzhou, Crowne is like a part time home, that's really my hotel.

Room Tip: on the lake side and 7th Floor is the best!!!
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, October 29, 2013
Dear distinguished guest,

Thank you very much for your recent stay at Crowne Plaza Suzhou and taking time to leave us such a hugely motivating review.

We are honored to be regarded as your part-time home in Suzhou, and it is our great pleasure to read that our lake view, staff and environment have help make your stay more memorable. Your kind words of praise and loyalty are highly appreciated, as they are the best rewards for us to strive in delivering pleasant stay experience to our distinguished guests.

Once again, thanks for your review and support. We look forward to the pleasure of welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suzhou, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 23, 2013

I have been stay in this hotel more than couple times in this year already. The experience here for me is memorable. Compare to other Crowne Plaza I have been, Crowne Suzhou employees are all around the places always be ready to serve you. Management in the Hotel is very professional because they will try everything to clear any obstacle to prevent hotel being not professional and trying to become the best hotel in Suzhou. On international level, this hotel strong focus on foreigners, you can tell from witness speaking good English, food provided and service. Taking extra care for foreign customer, that's why majority of customer are business people who travel from different part of the world.


I like people in the 7th floor lounge the most. They are very friendly and professional. Never let guest feel left over, will react and take care of all of your need in a bing of eye. The food there is really so so but better than nothing.

Concierge people are very helpful and always able to find solution for you either for business or travel.

Room are good and you can choose the softness of your mattress. You can choose different kind of pillows to fit your need.

Internet can access every web site without filter from China. You don't need to use proxy server to watch Youtube and Facebook. You can Google for whatever you want.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, October 29, 2013
Dear distinguished guest,

Thank you very much for your recent stay at Crowne Plaza Suzhou and sharing with us such a comprehensive review.

We highly appreciate that you take time and trouble to mention so many details regarding to our employees, management, service, Concierge, Club Lounge, Room and Internet. As an international hotel with a unique cruise theme along the beautiful Jinji Lake, we are dedicated to providing our guest with the most enjoyable and memorable stay experience as always. Your feedback on the food in Club Lounge is also greatly valued, since your comment is the best resource for us to work towards excellence and exceed over our guests’ expectation.

Thank again for your encouraging review. We look forward to your continuous support and the honor of serving you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hk
1 review
5 of 5 stars Reviewed October 22, 2013

I stayed on for 3 nights wih my family , it was greatly recommended for my family to stay in the hotel . It gave me very fancy and comfort review and the services is nice as well .everything is fully clean and absolutely new .i pretty enjoy the experiencing in the hotel .

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, October 31, 2013
Dear distinguished guest,

Thank you very much for your recent stay at Crowne Plaza Suzhou with your family and taking time to share your valuable review with us.

We are more than happy to learn that our view, environment and service have helped make your stay comfortable and memorable. Your encouraging review is undoubtedly the best reward for us, which will constantly motivate us to deliver quality services, allowing our guests to indulge in the best they deserve.

Thank you once again for your kind words of praise. We look forward to your continuous support and the honor of serving you and your family again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Suzhou

Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Suzhou
#2 Business Hotel in Suzhou
#3 Spa Hotel in Suzhou
#7 Luxury Hotel in Suzhou
#50 Best Value Hotel in Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
Official Description (provided by the hotel):
Less than 25 minutes by Shanghai-Nanjing Intercity Railway from bustling Shanghai, Crowne Plaza Suzhou ideally located in the Suzhou Industrial Park and set against the scenic backdrop of beautiful Jinji Lake. 10 minutes away from city center and minutes away from the Expo center, Suzhou Science and Arts Center and walking distance from Li Gongdi, Rainbow Walker, Times Square entertainment and shopping areas. Crowne Plaza Suzhou has a choice of 344 spacious and tastefully furnished guest rooms and each room overlook both the lake and gardens. For a diverse and dramatic world of dining experience and take a culinary adventure to from 6 stylish restaurants, bars and lounges with hotel s acclaimed cuisines and personalized service. 12 multi-function meeting rooms and a 1066 SQM pillar-less Crowne Ballroom with 800 SQM pre-function area are designed to seat from as few as 10 to as many as 1,000 guest in a variety of Configurations. We ve put together a comprehensive range of products and services called Meeting Success. Hotel offers an arrange of recreation, from the state-of-the-art fitness center, indoor and outdoor swimming pool, Tea Tree Spa and marina, guaranteed to leave you relaxed and recharged for your next working day. You'll agree that in the storied city of Suzhou, The Place To Meet is Crowne Plaza Suzhou. ... more   less 
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Also Known As:
Crowne Plaza Suzhou

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