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“Very comfortable” 5 of 5 stars
Review of Crowne Plaza Hotel Suzhou

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Crowne Plaza Hotel Suzhou
5.0 of 5 Hotel   |   No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)   |  
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Ranked #7 of 1,013 Hotels in Suzhou
4.5 of 5 stars 520 Reviews
Denarau Island, Fiji
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Very comfortable”
5 of 5 stars Reviewed May 29, 2013 via mobile

The general atmosphere of the hotel is one of comfort and relaxing. Situated on the edge of a lake, the visitor is treated to delightful views. Its position is convenient with local restaurants and cafes within walking distance.
The staff are very attentive which adds to the pleasure of a stay in Crowne Plaza, Suzho.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, May 30, 2013
Dear distinguished guest,
Thank you very much for your recent stay at Crowne Plaza Suzhou and taking time out of your busy schedule to leave us a review.

We are delighted to read that you have enjoyed a comfortable and relaxing stay, and you are satisfied with our atmosphere, location, and the service from our staff. Your praises are the best rewards and motivation for us to keep offering a most pleasant and memorable staying experience to all our guests.

Thanks again for your wonderful words. We look forward to the honor of welcoming you back to Crowne Plaza Suzhou in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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520 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Suzhou, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2013

They have very good customer service. Highly recommended. Special service from the lounge. Managers are very friendly and helpful. I got upgrade when they run out of room. Second Best hotel in Suzhou. I will come again hopfully.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, June 5, 2013
Dear distinguished guest,

Thank you very much for your recent stay at Crowne Plaza Suzhou and taking time out of your busy schedule to leave us a review.

Located along the picturesque Jinji Lake, our hotel is well established with superior facilities and a pleasing environment to offer the guests a comfortable place to relax in. We are delighted to know that you enjoyed your stay with us and that our lounge service made your stay experience more memorable. Your encouraging review will help us motivate service quality even further as we hope to exceed ever beyond guests’ expectations.

Thanks again for your review. We sincerely hope to have the honor of serving you again should your travels bring you back to Crowne Plaza Suzhou in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2013

Excellent treatment of the guest, warm welcoming by well prepared staff that really helps to enjoy the stay while away from home. High standards are very well kept and maintained throughout the complete facility. Clean and large rooms. I got very well impressed when I saw that the small survey provided at check-in is really followed by the hotel staff with a customization of your room exactly they same way feedback was provided on the survey. Great breakfast with a large selection. Excellent hotel location facing Jinjin Lake and at a walking distance from a very nice mall shopping area. I definitely would very much recommend staying at this hotel to anyone traveling in Suzhou.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, May 29, 2013
Dear distinguished guest,

Thank you very much for your recent stay at Crowne Plaza Suzhou and taking time out of your busy schedule to leave us a review. It is hugely motivating to receive such comprehensive and high praises from our distinguished guests like you.

You have covered many aspects of the hotel including our service, facilities, restaurant, and location that provides guests with a excellent view of the Jinji Lake and convenient access to the nearby shopping and recreational area. Your satisfaction and support are the best reward for us.

Thanks again for your kind recommendation. We hope to have the honor of serving you again should your travels bring you back to Suzhou in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Top Contributor
188 reviews 188 reviews
106 hotel reviews
Reviews in 76 cities Reviews in 76 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed May 25, 2013

stayed only 1 night, came late night and left early morning. Very big room, nice bathroom and good IT accessories. Since I couldnt catch the breakfast time, I ordered light breakfast in my room at 5.30am. Worked very well. Smooth check in and check out. Professional service. I didnt have time to enjoy the view but the hotel is facing the lake so if you have some time to spend, I believe you can have relaxing time here.

Room Tip: ask for lake view room
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, May 29, 2013
Dear distinguished guest,

Thank you very much for your recent stay at Crowne Plaza Suzhou and taking time out of your busy schedule to leave us a review.

We are glad to read that you are satisfied with the overall stay experience from check-in to check-out, and impressed by our IT accessories, room service and professional service. We sincerely hope that you could spend more time with us during your next visit, and enjoy a relaxing vacation along the picturesque Jinji Lake.

We look forward to the pleasure of welcoming you back to Crowne Plaza Suzhou in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suzohu
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 24, 2013

Very hospitality. Good treatment of the guests. Welcoming facilities. Clean and large rooms. Great breakfast with a large selection. Free daily transportation to the office and back. Recommend very much staying at this hotel.

Room Tip: Lake view.
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, May 29, 2013
Dear distinguished guest,

Thank you very much for your recent stay at Crowne Plaza Suzhou and taking time out of your busy schedule to leave us a review.

We are delighted to read about your kind words of praise. You have covered many aspects of the stay and we are especially appreciative about your comment on our services, facilities, rooms, breakfast and transportation. We are dedicated to providing business guests with a convenient and comfortable stay experience.

Thanks again for your recommendation. We look forward to the pleasure of welcoming you back to Crowne Plaza Suzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 23, 2013

Our family has had nothing but positive experiences since we have been here at the Crowne Plaza! Everyone has been so pleasant, professional, courteous, and have done everything they could to make sure our trip has been a positive experience. The hotel cleanliness is above excellence! Everyone of the staff has such integrity! I will always remember John the concierge, who helped the children and I find our way alone into the old city to shop while my husband was at work! I will always be appreciative to these lovely people!
If you are considering visiting this lovely area, there is no other place to consider other than The Crowne Plaza!!!

Patty Seidl
Michigan

Stayed May 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, May 30, 2013
Dear Ms. Seidi,

Thank you very much for your recent stay at Crowne Plaza Suzhou and taking time out of your busy schedule to leave us a review. It’s hugely motivating to receive such a high praise form our distinguished guests like you.

It is our great pleasure to learn that you and your family have enjoyed the journey in the storied city of Suzhou. We are especially grateful that you took the trouble to mention so many details of your staying experience with us. I have shared your comment with our Chief Concierge John and he would like to say thank you and he looks forward to the honor of welcoming you back soon.

Again, please allow me to express the sincere thanks for your wonderful words and recommendation. We hope to have the pleasure of serving you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 23, 2013 via mobile

As usual the high standards are maintained friendly courteous + knowledgeable staff who are tasked to make their guests have an enjoyable stay away from home. Will be returning for more. It is one of the nicest hotels I have stayed in china. I would recommend this hotel to anyone travelling in Suzhou

Stayed May 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, May 29, 2013
Dear distinguished guest,

Welcome back to Crowne Plaza Suzhou and thank you for taking time out of your busy schedule to leave us a review.

We are more than happy to learn that you enjoyed your 8th stay with us. Your satisfaction is our best reward. We will strive to provide you with the best of our service and remain your first choice of accommodation in Suzhou.

Thanks again for your recommendation. We look forward to the pleasure of welcoming you back to Crowne Plaza Suzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Suzhou

Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Suzhou
#2 Business Hotel in Suzhou
#3 Spa Hotel in Suzhou
#7 Luxury Hotel in Suzhou
#46 Best Value Hotel in Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
Official Description (provided by the hotel):
Less than 25 minutes by Shanghai-Nanjing Intercity Railway from bustling Shanghai, Crowne Plaza Suzhou ideally located in the Suzhou Industrial Park and set against the scenic backdrop of beautiful Jinji Lake. 10 minutes away from city center and minutes away from the Expo center, Suzhou Science and Arts Center and walking distance from Li Gongdi, Rainbow Walker, Times Square entertainment and shopping areas. Crowne Plaza Suzhou has a choice of 344 spacious and tastefully furnished guest rooms and each room overlook both the lake and gardens. For a diverse and dramatic world of dining experience and take a culinary adventure to from 6 stylish restaurants, bars and lounges with hotel s acclaimed cuisines and personalized service. 12 multi-function meeting rooms and a 1066 SQM pillar-less Crowne Ballroom with 800 SQM pre-function area are designed to seat from as few as 10 to as many as 1,000 guest in a variety of Configurations. We ve put together a comprehensive range of products and services called Meeting Success. Hotel offers an arrange of recreation, from the state-of-the-art fitness center, indoor and outdoor swimming pool, Tea Tree Spa and marina, guaranteed to leave you relaxed and recharged for your next working day. You'll agree that in the storied city of Suzhou, The Place To Meet is Crowne Plaza Suzhou. ... more   less 
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Also Known As:
Crowne Plaza Suzhou

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