We are staying for business in the Crown Plaza Suzhou every time we visit our important customers in Suzhou. This time our customer booked the room for us under their corporate rate. We checked in, we were asked our business cards, signed the registration form and got our keys. No complaints so far. The hotel itself is great with a great view over the lake, nice rooms and a very good Ambassador Lounge, but after what happened at Check Out, we will never stay there again.
Upon Check Out we received our bill, no explanations, the credit card slip was printed already and given us to sign. We saw that it was double the price of what was put in the registration form, so we remarked that we were checked in base on the corporate rate of our customers and we were told that this rate is only for members of this company and not for suppliert. We would have understood it if they would have told us upon check in, but not secretly trying to make us sign the double rate, so we asked for the registration slip which was signed by us and the supervisor, so we made clear that this is an agreement and they should stick to it, but the front guest Guy said that he doesn't care what was signed upon check in and insisted on the double amount. So we asked for the Guest Relations Manager who introduced himself to me upon Check In, but the stuff continuously refused to call him or any Management.They even tried to fake our agreement by overwriting the agreed rate. After 2 hours discussion they agreed on the corporate rate with a remark that they will charge the missing amount to our customer. Can you believe that? To make a long story short this is a nice hotel with great locations, but giving me one of the worst experience in 12 years travelling through Asia we decided never to stay at this hotel again. If they made a mistake checking us in for the wrong rate (how can we know which rate is wrong or right if noone tells us?), they have to take the responsibility and not us. The behaviour of this front stuff is a shame for the whole Crown Plaza chain
- Official Description (provided by the hotel):
- Less than 25 minutes by Shanghai-Nanjing Intercity Railway from bustling Shanghai, Crowne Plaza Suzhou ideally located in the Suzhou Industrial Park and set against the scenic backdrop of beautiful Jinji Lake. 10 minutes away from city center and minutes away from the Expo center, Suzhou Science and Arts Center and walking distance from Li Gongdi, Rainbow Walker, Times Square entertainment and shopping areas. Crowne Plaza Suzhou has a choice of 344 spacious and tastefully furnished guest rooms and each room overlook both the lake and gardens. For a diverse and dramatic world of dining experience and take a culinary adventure to from 6 stylish restaurants, bars and lounges with hotel s acclaimed cuisines and personalized service. 12 multi-function meeting rooms and a 1066 SQM pillar-less Crowne Ballroom with 800 SQM pre-function area are designed to seat from as few as 10 to as many as 1,000 guest in a variety of Configurations. We ve put together a comprehensive range of products and services called Meeting Success. Hotel offers an arrange of recreation, from the state-of-the-art fitness center, indoor and outdoor swimming pool, Tea Tree Spa and marina, guaranteed to leave you relaxed and recharged for your next working day. You'll agree that in the storied city of Suzhou, The Place To Meet is Crowne Plaza Suzhou. ... more less
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- Also Known As:
- Crowne Plaza Suzhou