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“WOW!!!” 5 of 5 stars
Review of Crowne Plaza Hotel Suzhou

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Crowne Plaza Hotel Suzhou
4.0 of 5 Hotel   |   No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)   |  
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Ranked #1 of 950 hotels in Suzhou
Oxnard, California
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“WOW!!!”
5 of 5 stars Reviewed October 25, 2012

One of the nicest hotels we've stayed in, Crowne Plaza is located on Jinji Lake and is built to look like a cruise ship. Both the interior and exterior beautifully carry out the theme. The staff (very large and always available) was helpful, and most were fluent in English. Our room included an excellent breakfast buffet. We overlooked the lake and the pool (an upgrade given to us at check-in) and were treated with fireworks or a water show almost every night.. It was easy to imagine that we were on a cruise. There are three parks nearby, making it a good walking area. The only downside is the lack of shopping and restaurants in the immediate area

Room Tip: Request lakeside
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, October 30, 2012
Dear distinguished guest,

We appreciate the time you have taken to share your experiences with us; it is through continuous feedback that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.

It is our great pleasure to learn that you have enjoyed your stay with us. We are glad that you liked room, interior and exterior design, view and staff. Thank you for acknowledging our hotel as the nicest one. We will spare no efforts to ensure we remain your favorite hotel.

We look forward to the pleasure of welcoming you back to Crowne Plaza Suzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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469 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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Michigan
Top Contributor
69 reviews 69 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 24, 2012

I have stayed here each time I come to Suzhou. Location is convenient, about a 20 minute ride to our plants in the Suzhou Industrial Park. I use the fitness center daily, its not large, but efficient. Early morning there can be a queue for the treadmills. Western Breakfast and Dim Sum breakfast options in 2 ground floor restaurants. Western breakfast has several options, including omelettes cooked to order. I stay on VIP level (7th floor) and there is a lounge there as well open 0630-2300. Can get a limited offering breakfast in the morning, and snacks in the day as well as coffee/latte/espresso/beer. About a 5 minute walk to Rainbow Walk where there are also several dining options. Small charge of 40RMB per day for internet, I believe they get service from HK, so can easily access Facebook and some other sites that are not always accessible in CN. Room (king bed) is spacious with desk to do work. Bed is very comfortable.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, October 30, 2012
Dear distinguished guest,

Thank you very much for taking the time to share your experiences with us.

We are glad to learn that you are a loyal guest of ours. It is our great honor to be at your service. You detailed feedback on the room, restaurant, gym and surroundings will definitely help us to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We highly appreciate it as you are important to us.

Thank you again for your support. We look forward to the pleasure of welcoming you back to Crowne Plaza Suzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shanghai, China
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 27, 2012

This is my first stay in this hotel and was looking forward to it as it had a distinctive architectural design.

Location. The hotel is located in the Suzhou Industrial Park and quite central in relation to the business areas as well as being a 15-20minute taxi ride to the old and scenic parts of town. The exterior resembles a cruise ship and as you enter the hotel lobby, you are welcomed by a spectacular view of Jinji Lake.

Rooms. Very very spacious, warmly decorated with plenty of plush carpets and wood paneling. The bathroom is large with white marble. Great rooms. One thing to note is that because of the design of the hotel, the bar and live music do travel to the rooms but the rooms were large enough that the noise didn't effect the deep interior of the room.

Service. In general, service is quite good but my experience was mixed. The staff always seem to be very busy doing their own thing and unless you walk up to them to get help, they continue to be engrossed with whatever they are doing e.g., 6 staff at the front desk busy typing away and a queue formed to check in yet no one (until I approached one of them) looked up to help check the guests in. This was a pattern repeated at the dining area and at the concierge.

Overall a good experience and will return to this hotel in future.

Room Tip: Get a room with a view of Jinji Lake
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, October 11, 2012
Dear distinguished guest,

We appreciate the time you have taken to share your experiences with us; it is through continuous feedback that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.

It is our great pleasure to learn that you have enjoyed your first stay with us. We are glad that the room, location, and hotel’s architectural design have highlighted your hotel experience. We also greatly appreciate you taking the time to bring the staff service issue to our attention. Our hotel managerment has been informed to target this problem and we expect improvement soon.

We look forward to the pleasure of welcoming you back to Crowne Plaza Suzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aalst, Belgium
Top Contributor
83 reviews 83 reviews
58 hotel reviews
Reviews in 57 cities Reviews in 57 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed August 27, 2012

This hotel is top as well for business as for leisure.

The rooms are vezry spateous and clean and there is a desk in the room for business people.

The location is very nice.

You are very welcome and the staff is VERY nice, you feel like home.

The prices are very reasonable.

The breakfast buffet is the best I ever had in this kind of big hotel chains.

The WiFi is OK.

There are a lot of nice restaurants at the lake at walking distance.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, August 28, 2012
Dear distinguished guest,

We appreciate the time you have taken to share your experiences with us; it is through continuous feedback that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.

It is our great pleasure to learn that you have enjoyed your stay with us. We are glad that the room, location, staff, breakfast and wifi have highlighted your hotel experience. Thank you for acknowledging our effort in creating a memorable hotel experience.

We look forward to the pleasure of welcoming you back to Crowne Plaza Suzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 14, 2012

This is my second review of this hotel during my six month stint here in Suzhou and I must say the staff has certainly gone the extra mile to accomodate thier guests. Dekker and Joanna (front desk mgrs) have gone above and beyond to make my stay as pleasurable as it can be. During my stay I wanted to watch some dvds, the front desk had thier IT guy bring up and set up a dvd player and even brought an HDMI cable just in case I wanted to stream movies, talk about knowing your guests... I also loved that housekeeping would leave a plate of fruit in my room for me daily. Great hotel, but an even better staff!

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, August 22, 2012
Dear distinguished guest,

We appreciate the time you have taken to share your experiences with us; it is through continuous feedback that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.

It is our great pleasure to learn that you have enjoyed your stay with us. We are glad that the services from our Front Office, IT and Housekeeping staff have highlighted your hotel experience. Thank you for acknowledging our effort in creating a memorable hotel experience.

We look forward to the pleasure of welcoming you back to Crowne Plaza Suzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baden, Switzerland
Senior Contributor
45 reviews 45 reviews
32 hotel reviews
Reviews in 38 cities Reviews in 38 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 4, 2012

You feel like being on a big boat. Located at Jinji Lake in Suzhou SIP, the hotel-boat seems to be ready to cross the lake. Rooms are spacious and of high standard, also including the boat design in a cautious way. The lobby is huge and offers a view on the lake. The jetty with a few boats seems to be just decoration, but looks still nice. Staff is friendly and helpful. The bar has a maritime touch as well, see carpet floor. In walking distance you find a lot: subway station, waterfront (water show every Fri & Sat 20h), rainbow, park, time square with its shops and restaurants (1 subway stop), The outdoor pool offers a view on the lake (in which you should not swim). If you have time, take a walk along the lake, it's very nice.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Hotel Managerment at Crowne Plaza Hotel Suzhou, responded to this review, August 9, 2012
Dear distinguished guest,

Thank you for taking the time to share your comments with us. We appreciate all of the feedback we receive from our guests as you are important to us.

We are glad to learn that you have enjoyed your stay with us and impressed by the hotel. Your satisfaction is our best reward. For your information, our Outdoor Swimming Pool is open in summer daily from 7:00 to 20:30, which provides you the unique swimming experience adjacent to the lake.

Crowne Plaza Suzhou is a cruise-themed hotel set against the fascinating Jinji Lake. The hotel is uniquely designed to bring a different experience to all the guests. Ideally located in Suzhou Industrial Park, it only takes 8 minutes to get to the nearest railway station by car and 25 minutes to arrive in Shanghai by the express train. With the new subway, it’s easy to reach the other end of the city within 30 minutes. With a variety of dining offerings, well-equipped facilities and dedicated services, we spare no effort to ensure that we are The Place To Meet in the storied city of Suzhou.

Thank you again for your kind feedback and support. We look forward to the pleasure of welcoming you back to Crowne Plaza Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 28, 2012

This hotel is beside Jinji Lake in SIP and within walking distance of several restaurants. The staff are friendly and helpful. There are bars and live music in the evenings. Interent access seemed quick and smooth. There is 1 indoor (25m) & 1 outdoor pool and a gym.

Good decor and the rooms are well equipped. Nice big shower heads to relax under a hot shower after a days work. The bar in the atrium area is spacious and comfortable for work, emails and informal meetings. They have large function faciltities if you need them.

From here you can jog or walk around the park area of Jinji Lake at your leisure. You could walk to Li Gong Di but in summer it is a bit hot for that.

Room Tip: Rooms on either side are quiet, the glazing is quite good, if you get a room on the lake side the vi...
See more room tips
  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Hotel Management at Crowne Plaza Hotel Suzhou, responded to this review, August 9, 2012
Dear distinguished guest,

Thank you for taking the time to share your comments with us. We appreciate all of the feedback we receive from our guests as you are important to us.

We are glad to learn that you have enjoyed your stay with us and impressed by our staff, rooms, bars, Fitness Center and function facilities. Your satisfaction is our best reward.

Crowne Plaza Suzhou is a cruise-themed hotel set against the fascinating Jinji Lake. The hotel is uniquely designed to bring a different experience to all the guests. Ideally located in Suzhou Industrial Park, it only takes 8 minutes to get to the nearest railway station by car and 25 minutes to arrive in Shanghai by the express train. With the new subway, it’s easy to reach the other end of the city within 30 minutes. With a variety of dining offerings, well-equipped facilities and dedicated services, we spare no effort to ensure that we are The Place To Meet in the storied city of Suzhou.

Thank you again for your kind feedback and support. We look forward to the pleasure of welcoming you back to Crowne Plaza Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Hotel Suzhou

Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Suzhou
#1 Spa Hotel in Suzhou
#2 Family Hotel in Suzhou
#2 Business Hotel in Suzhou
#4 Romantic Hotel in Suzhou
#75 Best Value Hotel in Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Suzhou 4*
Official Description (provided by the hotel):
Less than 25 minutes by Shanghai-Nanjing Intercity Railway from bustling Shanghai, Crowne Plaza Suzhou ideally located in the Suzhou Industrial Park and set against the scenic backdrop of beautiful Jinji Lake. 10 minutes away from city center and minutes away from the Expo center, Suzhou Science and Arts Center and walking distance from Li Gongdi, Rainbow Walker, Times Square entertainment and shopping areas. Crowne Plaza Suzhou has a choice of 344 spacious and tastefully furnished guest rooms and each room overlook both the lake and gardens. For a diverse and dramatic world of dining experience and take a culinary adventure to from 6 stylish restaurants, bars and lounges with hotel s acclaimed cuisines and personalized service. 12 multi-function meeting rooms and a 1066 SQM pillar-less Crowne Ballroom with 800 SQM pre-function area are designed to seat from as few as 10 to as many as 1,000 guest in a variety of Configurations. We ve put together a comprehensive range of products and services called Meeting Success. Hotel offers an arrange of recreation, from the state-of-the-art fitness center, indoor and outdoor swimming pool, Tea Tree Spa and marina, guaranteed to leave you relaxed and recharged for your next working day. You'll agree that in the storied city of Suzhou, The Place To Meet is Crowne Plaza Suzhou. ... more   less 
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Also Known As:
Crowne Plaza Suzhou

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