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“Outstanding Hotel” 5 of 5 stars
Review of InterContinental Suzhou

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InterContinental Suzhou
5.0 of 5 Hotel   |   No.288 Wangdun Road, Suzhou 215028, China   |  
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Ranked #3 of 1,013 Hotels in Suzhou
Carlisle, Massachusetts
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Outstanding Hotel”
5 of 5 stars Reviewed December 19, 2013

This is a first class hotel nearby the lake, an interesting and picturesque location. Rooms are large, well-designed, and comfortable. Shut-out blinds were effective in blackening out the room at night and climate control was not problematic. The breakfast buffet, not included in my room rate, was a bit on the expensive side, but was of enormous breadth and high in quality.

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review, December 20, 2013
Dear InterContinental Guest,
Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.Thank you again for your support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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271 reviews from our community

Traveler rating
    194
    57
    12
    4
    4
See reviews for
17
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed December 15, 2013

Excellent hotel in Suzhou Industrial Park (SIP), close to Jinji lake and the SIP Exhibition centre and Concert hall and the Times square shopping area. Excellent service, good meals especially breakfast, very comfortable rooms and a nice spa. Very quiet bar in the lobby and noisy bar with loud music and dancing bar staff also on the ground floor.

Staff all seem to have good english and were friendly and helpful.

A good place for a western visitor to SIP to stay.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review, December 20, 2013
Dear InterContinental Guest,
Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.Thank you again for your support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vernon, New Jersey
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 9, 2013

Very friendly, welcoming stay here in Suzhou. The hotel staff is very kind, caring, and helpful and their English is great. Accommodations are cozy, bed is amazing. Breakfast buffet has 5+ styles of cuisine. Highly recommended.

Room Tip: Construction on the NE side of the hotel. W side of hotel has lake views.
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review, December 10, 2013
Dear InterContinental Guest,
Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.Thank you again for your support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riihimäki
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 of 5 stars Reviewed November 26, 2013

A very good 5 start hotel next to a shopping center. A lot of western food available at the shopping center. Hotel and shopping center both have english speaking staff, I was able to even order a sandwich without any problmes at the Subway that is located close to the hotel. Really good experience with very nice rooms and good services, for sure will visit again...

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review, November 28, 2013
Dear InterContinental Guest,
Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.Thank you again for your feedback and support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
providence
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 25, 2013

Excellent stay. Standards of any Intercontinental in HK or Shanghai. I can not say enough good things about the hotel. The staff is excellent. Rooms are large and very upgraded. The gym and pool are excellent and many dining choices. This is now my most favorite business hotel in China hands down.

Room Tip: Get a view of the lake!
See more room tips
  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review, November 28, 2013
Dear InterContinental Guest,
Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.Thank you again for your feedback and support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
79 reviews 79 reviews
63 hotel reviews
Reviews in 43 cities Reviews in 43 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 25, 2013

Excellent service, with helpful staff that are eager to please. Hotel location is excellent, near the subway station with good access to the historical sights and gardens, and near a huge modern shopping complex with modern conveniences. Hotel hardware is well designed and modern (not if you mind an open concept bathroom design that takes up half the room area), view of the lake is excellent. The executive lounge experience is world class, with generous breakfast spread, and happy hour nibbles. Sunday brunch experience at the restaurant is excellent too.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review, November 26, 2013
Dear InterContinental Guest,
Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.Thank you again for your feedback and support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 18, 2013

I have stayed at this hotel 3 times (for a workweek at a time) in 2013 and have had a good and hassle-free experience every time. This is my preferred hotel for business trips to Suzhou.

Hotel is located next to Jinji lake and has easy access to lakeside walking paths, shopping malls and other points of interest for visitors. I am a runner and I have had the chance to take long runs along 3 different areas of Suzhou while based at the hotel.

Clean rooms, good service, varied breakfast spread, multiple restaurants (good food) & bars to choose from and plenty of staff available everywhere to take care of your needs. A business traveller cannot ask for more in this price range.

Room Tip: Try to get a lake facing room. The other side of the hotel faces a major construction site and somet...
See more room tips
  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review, November 18, 2013
Dear InterContinental Guest,
Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.Thank you again for your feedback and support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Suzhou

Address: No.288 Wangdun Road, Suzhou 215028, China
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Suzhou
#4 Business Hotel in Suzhou
#5 Romantic Hotel in Suzhou
#54 Best Value Hotel in Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Suzhou 5*
Number of rooms: 432
Official Description (provided by the hotel):
InterContinental Suzhou is the most prestigious luxury hotel in the historic garden city of Suzhou. This stunning new property occupies a coveted location on the shores of Jinji Lake, a showpiece destination in one of China’s most cherished tourism cities. ... more   less 
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Also Known As:
Intercontinental Suzhou Hotel Suzhou

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