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“Stylish, Beautiful & Clean” 4 of 5 stars
Review of Hotel Soul Suzhou

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Hotel Soul Suzhou
4.0 of 5 Hotel   |   No.27-33 Qiaosikong Alley, Pingjiang District, Suzhou 215 000, China   |  
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Amazing Package
Ranked #12 of 1,021 Hotels in Suzhou
Certificate of Excellence 2014
Bandar Seri Begawan, Brunei Darussalam
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Stylish, Beautiful & Clean”
4 of 5 stars Reviewed January 13, 2011

We went to China (SuZhou, HangZhuo & Shanghai) for holiday Dec last year (8 of us including elderly and children), we stayed at Hotel Soul on 13th Dec and had 3 rooms, the moment (after long day on plane+car) we stepped into the hotel it was 'WOW', we fall in love with the design - lobby, room, toilet, elevator with theme...
The room is clean, spacious and colorful, it really gives a boost to tired traveler. Trendy sticker on the toilet wall. Good location, minutes walk to shops. Staff are friendly, the restaurant was quiet because the time we stay according to the staff its was low season, food is ok, will stay Hotel Soul again next trip to SuZhou.

  • Stayed December 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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195 reviews from our community

Traveler rating
    85
    81
    25
    3
    1
See reviews for
34
60
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Hong Kong
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 15, 2010

We had 3 adults and a toddler (who slept in the bed), in the slightly bigger business studio. We paid for an extra rollaway bed, which just fit in the room.

Overall, the hotel is really elegant and a beautiful stay. The location is simply wonderful, as it's off a major pedestrian way. In the evening, we just walked out the door to go eat. The recommended restaurant for Suzhou cuisine is super close by, 3 min walk down the pedestrian way. It's also only 10 min away from the Humble Administrator's Garden and the Suzhou Museum (designed by IM Pei). In the late afternoon, we actually took a canal boat ride from close to the Museum, and dropped off at one end of the pedestrian way, and then walked a few min back to the other end of the street where the hotel is.

The hotel also has a French restaurant attached, with decent food. (I didn't come to Suzhou for French food!)

I also recommend the hotel for its management. Not every one speaks English, but they are very well intentioned and try their best. They did help us with arranging train tickets back to Shanghai. Unfortunately, they got the wrong tickets since the person we spoke with wrote down the wrong time. When we discovered the error, the hotel manager made sure that the tickets were corrected at their expense. They absolutely did the right thing by us.

The only word of warning is that it's a surprisingly busy town in terms of traffic. Even though the train station is not far, it may take longer than you think to get a cab. Try to get the hotel to book a cab in advance (like an hour at least).

  • Stayed December 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pretoria, South Africa
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 12, 2010

charming boutique hotel. Reasonably priced for what it is. Good location just off a main pedestrianised shopping street with the usual Starbucks/McDonalds easy walking distance away. Rooms are nice but the bathroom wall is made of glass and so there is the distinct probability that you will see your other half whilst they are using the facilities. Big comfy bed. Also found the service to be impeccable. We were due to get a taxi to the train station but found it impossible to flag one down off the street. One of the guys on the front desk arranged for a hotel driver to take us and it wasn't particularly expensive. Definitely recommended.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Roma
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 11, 2010

The hotel is really fascinating and everything was really polished, I enjoyed especially the modern design of the boutique hotel.

The room was just beautiful, extra clean, modern, quite big, the only note is that the bathroom have glass walls so it does not grant a complete intimacy.

Unfortunately there were a couple of issues that have made my stay not completely positive.

At the reception it was very difficult to communicate as the staff did not understand or speak English at all, so I did not succeed in getting useful suggestions or advices about visiting the city. In a such modern and luxurious hotel it is not possible to have a staff not English speaking.

The second issue concerns the breakfast. In the website it is clearly fixed that the breakfast is included in the rate but when arrived in the hotel we discovered that only a daily breakfast for one person is free, although I have paid a rate for a double room, thus the other person had to pay for another breakfast.

This procedure is really disappointing and tricky especially for a luxurious and modern hotel, the hotel should offer a breakfast for the people who have booked the room or just remove every complimentary breakfast.

Other than this, it is a very very nice hotel.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Hotel Soul Suzhou

Address: No.27-33 Qiaosikong Alley, Pingjiang District, Suzhou 215 000, China
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #12 of 1,021 Hotels in Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Soul Suzhou 4*
Number of rooms: 220
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