We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Really good hotel!” 4 of 5 stars
Review of Marriott Suzhou Hotel

Save Saved
You added Marriott Suzhou Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Marriott Suzhou Hotel
4.5 of 5 Hotel   |   No.1296 Ganjiang West Road, Gusu District, Suzhou 215004, China   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Earn Rewards Points
Ranked #5 of 950 hotels in Suzhou
Milan
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Really good hotel!”
4 of 5 stars Reviewed December 8, 2013

I came for business to this hotel and the rooms are really nice and the staff very kind and helpful. The restaurant is so and so but definately a good choice to come here if you have to spend some time in Suzhou!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BennyLee_SZV, General Manager at Marriott Suzhou Hotel, responded to this review, December 10, 2013
Dear Marriott Guest,
Thank you for choosing Suzhou Marriott as your preferred accommodation choice during your stay in Suzhou and for sharing your appreciation with us.

We are pleased to read that you appreciated the service level and room facilites in our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the team.

It was certainly a pleasure for us to be at your service for future stays and we look forward to welcoming back to Suzhou Marriott.

Warm regards.
The Management Suzhou Marriott Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

221 people have reviewed this hotel

Traveler rating
    130
    79
    12
    0
    0
See reviews for
6
12
3
58
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Wuhan
1 review
5 of 5 stars Reviewed December 4, 2013

I had wonderful and memorable business trip to Marriott Suzhou. Service level is beyond what expected, well trained employees. Facilities are well maintained too. Hotel provides shuttles service to recover their location out of nothing.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BennyLee_SZV, General Manager at Marriott Suzhou Hotel, responded to this review, December 10, 2013
Dear Marriott Guest,
Thank you for choosing Suzhou Marriott as your preferred accommodation choice during your stay in Suzhou and for sharing your appreciation with us.

We are pleased to read that you appreciated the service level, and facilites offering in our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the team.

It was certainly a pleasure for us to be at your service for future stays and we look forward to welcoming back to Suzhou Marriott.

Warm regards.
The Management Suzhou Marriott Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Senior Contributor
44 reviews 44 reviews
43 hotel reviews
Reviews in 35 cities Reviews in 35 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 6, 2013

I stayed at Marriott Suzhou for one night on a business trip. Location is good and close to west ring road. Frankly speaking, Suzhou is not that big. As long as you are not doing business in Suzhou Industry Zone, which is a bit far from Marriott, you can get there within 20 minutes. I was upgraded to executive floor. The room is spacious and the executive lounge is neat and quiet. I'd stay here again if I am coming to Suzhou again. Lastly, my colleague called the booking department direclty and got the room at USD100 which I think is very cheap considering the quality of this hotel.

Room Tip: Get a room on a higher floor. NIcer view.
See more room tips
  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BennyLee_SZV, General Manager at Marriott Suzhou Hotel, responded to this review, November 7, 2013
Dear Marriott Guest,
Thank you for choosing Suzhou Marriott as your preferred accommodation choice during your stay in Suzhou and for sharing your appreciation with us.

We are pleased to read that you appreciated the service level, spacious room and Club Lounge offering in our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the team.

It was certainly a pleasure for us to be at your service for future stays and we look forward to welcoming back to Suzhou Marriott.

Warm regards.
The Management Suzhou Marriott Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 4, 2013

One word to sum it all….. SPLENDID. The room was spacious & has a magnificent view of the town. The bathroom is also huge & bright. Typically when I travel, I seldom use the shampoo & conditioner because my tresses always feel dry & get tangles but those provided by Marriott are of great quality. Usually in China when approaching winter, most hotels would regulate their air-con which always caused me to wake up in perspiration, luckily Marriott did not (or perhaps they did but not off for long stretch, that’s why I did not notice). The laundry service was also prompt & treated my clothes with utmost care. The breakfast spread was superb, I was spoiled for choice. I have been a traveler for many years & I am proud to say that the services provided here is the best. We were so honored to have the Cluster GM, Director of Sales, Head Chef & several others from the management team to come personally meet us & check if the quality & services are up to standard. No wonder you guys are #1 on the TripAdvisor rating for Suzhou hotels. From the bottom of my heart, I want to say a big thank you to Benny & team for making our stay here so pleasurable. Hope to see you all again soon.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BennyLee_SZV, General Manager at Marriott Suzhou Hotel, responded to this review, November 7, 2013
Dear Marriott Guest,
Thank you for choosing Suzhou Marriott as your preferred accommodation choice during your stay in Suzhou and for sharing your appreciation with us.

We are pleased to read that you appreciated the service level, breakfast, laundry service, comfortable room and bathroom amenities offering in our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the team.

It was certainly a pleasure for us to be at your service for future stays and we look forward to welcoming back to Suzhou Marriott.

Warm regards.
The Management Suzhou Marriott Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong kong
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 9, 2013

Already stayed few times in Marriott Suzhou,with some colleagues.

Previously knew the GM and some of the staff from Marriott Ningbo.

Beautiful rooms,excellent service and food,one of the best breakfast ever had in Marriott.

Had the chance also to meet the director of rooms,extremely kind and professional,helpful also for other Marriott issues.

In few words, congratulations to the GM and all your staff and looking forward to seeing all of you soon

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BennyLee_SZV, General Manager at Marriott Suzhou Hotel, responded to this review, October 11, 2013
Dear Marriott Guest,
Thank you for choosing Suzhou Marriott as your preferred accommodation choice during your stay in Suzhou and for sharing your appreciation with us.

We are pleased to read that you appreciated the service level, breakfast and foods offering in our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the team.

It was certainly a pleasure for us to be at your service for future stays and we look forward to welcoming back to Suzhou Marriott.

Warm regards.
The Management Suzhou Marriott Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 6, 2013

We just got back from China and had a wonderful stay at the Marriott Suzhou. The hotel is well located in a peaceful area but close to the center, which is easily accessible by the new subway or by taxi. Above all, the staff is extremely friendly. Mei, the Director of Rooms was very helpful in getting us an extra night confirmed during the very busy holiday period and Andy, the concierge, was also very friendly and helped us get some train tickets. The concierge lounge on the 48 th follor is beautiful and offers an excellent breakfast. I strongly recommend this property.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeiLeong_SZVMC, Manager at Marriott Suzhou Hotel, responded to this review, October 9, 2013
Dear Marriott Guest,
Thank you for choosing Suzhou Marriott as your preferred accommodation choice during your stay in Suzhou and for sharing your appreciation with us.

We are pleased to read that you appreciated the service level, breakfast offering and facilities in our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the team.

It was certainly a pleasure for us to be at your service for future stays and we look forward to welcoming back to Suzhou Marriott.

Warm regards.
The Management Suzhou Marriott Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 6, 2013

Stayed a total of three nights, the hotel is perfect and the staff is extremely helpful and friendly, thoroughly enjoyed my stay! I would recommend this hotel above any other in the area for a business or leisure trip.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeiLeong_SZVMC, Manager at Marriott Suzhou Hotel, responded to this review, October 9, 2013
Dear Marriott Guest,
Thank you for choosing Suzhou Marriott as your preferred accommodation choice during your stay in Suzhou and for sharing your appreciation with us.

We are pleased to read that you appreciated the service level and facilities offer in our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the team.

It was certainly a pleasure for us to be at your service for future stays and we look forward to welcoming back to Suzhou Marriott.

Warm regards.
The Management Suzhou Marriott Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Marriott Suzhou Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Marriott Suzhou Hotel

Address: No.1296 Ganjiang West Road, Gusu District, Suzhou 215004, China
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 950 hotels in Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Marriott Suzhou Hotel 4.5*
Official Description (provided by the hotel):
Experience beautifully elegant stay at Suzhou Marriott Hotel. Featuring sophisticated guest rooms, unrivaled meeting space, business-friendly amenities and outstanding service, this Suzhou hotel's conveniences offer a perfect escape.Located near the new high-tech development zone, and adjacent to the Suzhou Government and Administrative Service Centre, Suzhou Marriott provides easy access to Suzhou International Expo Center and China-Singapore Suzhou Industrial Park. The most striking hotel Suzhou has to offer, guest rooms feature plush bedding, high-speed Internet and full-size desks with ergonomic chairs. Enjoy Asia Bistro and Alto Vino Italian restaurants, indulge in a glass of wine at Pulp Bar, or experience traditional Cantonese cuisine at Man Ho Chinese Restaurants. You can even keep up your workouts in our fitness center, pool or with our in-room exercise packages. A premier business hotel, Suzhou, China, meetings, conferences and tradeshows benefit from 17,000 square feet of flexible space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Marriott, Travelocity, Booking.com, Expedia, Orbitz, Tingo, BookingOdigeoWL, Hotels.com, Priceline, Ctrip DaoDao, Venere and Otel so you can book your Marriott Suzhou Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Marriott Suzhou Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.