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“Comfortable haven in gridlocked city centre” 4 of 5 stars
Review of Shangri-La Hotel Wuhan

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Shangri-La Hotel Wuhan
4.5 of 5 Hotel   |   No.700 Jianshe Avenue, Jiangan District, Wuhan 430015, China   |  
Hotel amenities
Ranked #6 of 1,969 Hotels in Wuhan
4.0 of 5 stars 1,360 Reviews
London, United Kingdom
Top Contributor
130 reviews 130 reviews
118 hotel reviews
Reviews in 45 cities Reviews in 45 cities
95 helpful votes 95 helpful votes
“Comfortable haven in gridlocked city centre”
4 of 5 stars Reviewed March 20, 2012

In the middle of the city, shrounded in fog or smog when I visited. It was a relief to get there safely. This is a comfortable and comforting oasis. The service is very good. The hotel is a good and reliable choice.

I upgraded to the executive floor, which was a good decision if you spend some time in the hotel itself. It gives breakfast, evening snacks and free drinks and cookies throughout the day. The lounge is a nice place to work in, and the staff are very helpful.

The food is good, and there is really nothing else in the concrete jungle surrounding the hotel, so best to eat there.

The rooms are well laid out, with fresh, good quality bed linen. They provide razor, toothbrush and even bath salts. They are a comfortable, peaceful haven in a city gridlocked with traffic. The new subway line will open next year which may help a little to reduce the current problems.

There is a fairly good gym (including a punch bag and boxing gloves!) and a small indoor pool. All the essentials are there.

It is a very good hotel if you are working in the Hankou area. If your work is in Wuchang, it is probably better to choose a hotel on that side of the Yangtse River because of the very difficult traffic.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,360 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Rapid City, South Dakota, USA
Top Contributor
70 reviews 70 reviews
38 hotel reviews
Reviews in 37 cities Reviews in 37 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed February 14, 2012

I can't say enough good about the service at this hotel. Since 2009 I have visited at least 5 times and every time I come away thinking that this property epitomizes what excellent service is. The staff goes out of their way to make guests comfortable and feel genuinely welcome.

I am pleasantly surprised that I am recognized and welcome by name - when I haven't been there for 6 months and I haven't even registered yet.

Spending a little extra on a Horizon Club room puts you in what feels like a small, intimate hotel on the top floors. Service at the club is excellent - when I walk in for breakfast the staff remembers what I had the day before and asks if they can get that for me again.

Rooms are spotlessly clean and well maintained - though they are a bit smaller than many of the newer 5 star hotels in Asia.

Room Tip: Go for a Horizon Club room
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  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 6, 2012

A nice and clean hotel in Wuhan. The rooms are good maintained and well setup. Good and fast room service. Breakfast is at the Wu Cafe with excellent service and a good choice. Overall a pleasant hotel with very friendly and well trained staff.

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 18, 2011

This is an OK hotel, but when you compare it to other 5* hotels it starts to fall apart. Fair enough, they are in Wuhan, so it must be difficult to get things done properly, but it's still not that good. Dated and a bit boring, they make up for it by trying really hard on the service front, which is great. Just be careful with the food, anything that's not local is terrible...

Room Tip: Tope floors (the points club and premium rooms) get free web and a lounge with free food and drinks...
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  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantua, Italy
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 22, 2011

Is A Business-friendly Hotel Located In Central Wuhan, Close To Zhongshan Park, Wuhan Museum, And Wuhan International Convention & Exhibition Center. Other Area Points Of Interest Include Tortoise Mountain Tv Tower And Guqin Tai.
Good Staff, room so confortable, very big buffet in the morning, fitness center for your relax after hard business days

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong kong
Top Contributor
98 reviews 98 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed November 5, 2011 via mobile

Wuhan is not my preferred city in China. It is industrial and you usually spend long hours in transportation. So when I arrive at the Shangri La, I know I am in a heaven of peace. They always do their best to accomodate me. Only the gym is a bit old and would need some investment in running machines.

  • Stayed October 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frisco, Texas
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 30, 2011

Although we only stayed one night at this beautiful hotel, we were pleasantly surprised at the quality and nice atmosphere of this hotel in the middle of China. Wuhan is a big city, but it is still not as well known for foreigners as Shanghai or Beijing. However, this Shangari-la hotel is definitely comparable to any good 5-star hotels in the other more famous cities. As soon as we entered the hotel, we felt comfortable and secured. Hotel staff were friendly and efficient, and the hotel lobby was classy and spotless. The room was well furnished, laid out well and everything worked. The bed was comfortable, and the arrangements achieved the goal to provide a good night’s rest for travelers. The food and services at the breakfast buffet in the morning were also of high standard, simply making the meal experience there enjoyable. This hotel was the first real 5-star hotel we checked in after leaving Shanghai a few days prior. In summary, this was one of those places that was hard to put a finger on one particular area that became memorable, but was simply a hotel that done things right, and serves the purpose as a relaxing stop for discriminating travelers.

Room Tip: I always like Shangri-la chain and stayed in their hotels at other cities too. If the price is righ...
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Wuhan

Address: No.700 Jianshe Avenue, Jiangan District, Wuhan 430015, China
Location: China > Hubei > Wuhan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Wuhan
#5 Luxury Hotel in Wuhan
#73 Best Value Hotel in Wuhan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel Wuhan 4.5*
Number of rooms: 442
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Also Known As:
Shangri La Hotel Wuhan
Shangri La Wuhan

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