I was on a business trip in Zhengzhou, and due to the rush I booked to stay at the Crowne Plaza without checking out the reviews.
Now I have to say that the professional photos displayed, are indeed very professionally taken. In fact, when I was in the cab going to the hotel and when I saw it, I dropped my jaw in aghast. "Could this old, derelict building, be the Crowne Plaza Zhengzhou?"
The building is in desperate need of serious renovation. In fact, even the Holiday Inn located behind the Crowne Plaza looks much newer, although both are opened around the same time and they share the same facilities. The room looked very tired, walls strewn with old wallpaper flanked with faded wall trims that have been plastered over and over again. The bathrooms, are of course, old. I think the newest thing about the room is the flat panel screen TV. And if you're looking for the mini-bar fridge, it's not where you think it is: It's located under the writing desk.
Breakfast has much to be desired. I realized that the "continental" side of breakfast isn't exactly continental. Eggs benedict are pretty far off from the real thing, and the type of noodles used for laksa (a type of South East Asian cuisine) are waaaaay off. The best breakfast items they have are the Chinese dishes, and this is probably because the majority of guests at this hotel are domestic guests, hence a full fledged continental spread is probably not as welcome.
However, the service standards of the staff amazes me. Extremely polite and courteous, they are friendly and attentive to your questions and needs. Doesn't matter if you don't speak Chinese, they can speak enough English to help you around, and even recommend you to a couple of bars and hot spots.
Location is great, easy access to most parts of town. However, to get to the hotel sometimes the cab driver will have to make a detour around due to traffic flow restrictions. Expect rates to drop within the next two years as more 5-star hotels open in the city, otherwise a complete renovation overhaul is definitely a must to maintain market superiority!
Only one of the wings is non-smoking, so choose in advance and choose wisely! Hotel has only 200 plu...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for staying at Crowne Plaza Zhengzhou with us during your business trip in Zhengzhou.
We thank you for your kind comments regarding our standard services and breakfast continental buffet.
To improve the staying experience of the guest, we already have planned to renovate.
We do appreciate you taking the time to share your pleasant experience at Crowne Plaza Zhengzhou. It certainly is a pleasure to know that our efforts are recognized. I have passed on your positive comments to the departments concerned.
We’re look forward to welcoming you back and extending Crowne Plaza Zhengzhou international's high standards of luxury hospitality to you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.