Absolutley the worst service I have ever encountered. We left a suitcase with the concierge for a night while we travelled to Yabuli Ski Resort on a tour booked with the travel agency on the second floor of the hotel. First, we returned from the disasterous tour only to find that our lock on our suitcase was missing and it appeared as though the lugguage had been rummaged through although nothing was taken. We called the hotel manager who finally arrived in our hotel room more than 30 minutes later. The only thing he said was "sorry".
The next day we went to the travel agency on the second floor of the hotel to inquire about extra costs on our Yabuli Ski "Resort" tour. The tour guide, of our one night, two day tour, who spoke not one word of English, charged us for a ski pass which was supposed to be included in the total cost of the tour package. I confronted the travel agency and demanded a refund on the money that we had paid the tour guide ($40 CAD approx)The way that they handled the situation was trully appalling. At first the travel agent said that I should'nt have given the guide any money and that it was my fault that I had lost the money. She then proceeded to "bargain" with me until we finally reached the entire amount of what I was owed. She then literally threw the money in my face and had one of the other travel agents follow me to the elevator. She grabbed my arm as I attempted to get on the lift and then held her finger on the elevator button so the door would not close. It was only after I pressed the emerergency button did she finally leave me alone. I immediatley went to the manager to explain the entire situation to them and absolultley nothing was done about it. It was truly the most horrible travelling experience I have ever had.
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- Also Known As:
- Gloria Hotel Harbin