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“the best service ever!!!!” 5 of 5 stars
Review of Mandarin Oriental, Sanya

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Mandarin Oriental, Sanya
5.0 of 5 Hotel   |   No.12 Yuhai Road, Dadonghai Scenic Area, Sanya 572000, China (Hedong)   |  
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Ranked #1 of 1,049 hotels in Sanya
Shanghai, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“the best service ever!!!!”
5 of 5 stars Reviewed October 22, 2012

Perfect place for the family. The best family vacation ever. My son is almost 2 years old, I never stop seeing him smiling and laughing. Everyone greets you with a big smile. Everyone speaks English. Great restaurant selection inside the hotel. Few pool area as well in different theme. I will definitely go back again, hopefully soon!!!!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Shanghai, China
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed October 15, 2012

October holiday was our first time to Sanya and we booked based on Tripadvisor's ratings. You will not be disappointed! We wanted a nice holiday close to where we are living - easy to get to and nice place to stay with small children.

Amenities for baby - If you book MO transfer from airport, ask for them to install the baby seat. We booked the Ford Transit for space and they put in nice car seat for my infant. MO also let us use their stroller, baby playpen with linens, and baby bathtub. All nice conditioin. Just call and reserve ahead of time. Super nice not to have to bring any of these items!

Amenities for small children - Upon check in MO gave my 3 yr old a sand pail filled with beach toys. Our room had a little kit (kids toothbrush, toothpaste, comb...) in the bathroom. Make sure to let them know you will have kids staying with you. There is a large sand bottom pool and lounge chairs surrounding where you can sit and watch your kids play. There is also a larger pool connected right next to it so it is an easy swim over the rope to a "real" pool. The children's pool also had sand toys readily available. Do bring your own floats, the hotel does not provide. They will however blow them up for you, just ask someone. Otherwise there are ones avail in the giftstore (super expensive, like 500 rmb for large round float), or there are cheap ones avail in the many stores outside of the hotel. The kids club is AWESOME and free! Includes a room with 3 flat screen TVS and Wii games, another pool table room, Ping pong, an outdoor playground with another area for small wheeled toys, a room for crafts, relaxing, movies and computers.

Family - They had family movie nights which we stumbled upon. Just ask what time it's at because it wasn't advertised. They set up mats and comfy chairs under the outdoor pavilion above the breakfast restaurant. They played movies and had free hot chicken nuggets, french fries, candies on sticks, and juice/water. Loved it!

Grounds - Gorgeous, gorgeous, gorgeous. the hotel butts up to the ocean and is so private. Nobody besides hotel guests can get on the beach. Beach is shelly as others posted, but there are lounge chairs set up if you want to sun bathe near the ocean. Grounds are lush with green plants. Lounge chairs everywhere and easy to get around. Also easy and fast if you want golf-cart transport. You don't even realize how many people are staying there except at breakfast because there are so many large pools, and greenery for privacy.

Room - We stayed in a Pool Pavilion room. Amazing. We wanted direct pool access so while the baby took naps in the room, I could swim with a sound monitor that we brought. We also used the pool alot at night after dinner. There are only 8 pool pavilion rooms that share a long pool and hardly anyone is ever in it. It felt like luxury to have our own pool.

Airport Transfer - Though expensive, it was the easiest way to go with small kids. They will provide cold towels and bottled water. Again, ask for car seat if you need one. It is about a 40 minute ride each way, so if you want your vaca to start as soon as you hit the ground, then don't hesitate.

Enjoy!

Room Tip: Pool Pavilion rooms are a great choice if you'd like a semi-private pool for after hour swimming...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linz, Austria
Senior Contributor
42 reviews 42 reviews
31 hotel reviews
Reviews in 16 cities Reviews in 16 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed September 28, 2012

some thoughts on Hainan/Sanya first:
if you are generally looking for a beach holiday somewhere in East Asia: Thailand, Bali/Lombok, or even the Philippines offer a (in some cases much) better overall package than Hainan

If it HAS TO BE CHINA though .....
for example for chinese who dont want to go abroad (no need to arrange for Visas, no language-barrier, etc.) or expats who are looking for a short break from the hustle and dont want to give away easily a entry on their Visa .....
for those Hainan is arguably the best choice out there, given you avoid the main holiday-periods (chinese new year, national holiday-week in early october, may-holiday etc.)

We went there in september, a time in which the flights to Sanya were incredibly cheap (2,5 hours flight from Hangzhou, one-way to Sanya cost only 400 Rmb !! ... one week later during the national-holiday week the same flight is around 2000 Rmb)
the weather was good - not too hot, just over 30° and always a refreshing breeze at the coast.
and what was the most important: it wasnot overcrowded at that time.

Sanya itself was a positive suprise, i had feared much worse .......
the environment is (for china) relatively clean, its suprisingly green with lush vegetation and palm-trees everywhere, there are no factories around, the trafic is (again, relatively for china) benign; there is an army of clean-up workers to keep street-level pollution in check,
street-vendors are not overly pushy,the taxi-drivers we had did use their meter and not trying to go the extra mile .....
and most importantly: it was NOT terribly overcrowded (at that time in september). lots of tourists all around the city for sure, but well spread out.

the main beach in Sanya is clean, rarely any rubbish, plastic-bottles, no algeas and very flat so you can walk out a fair way into the shallow coastal water before you even are in knee-deep in the water.
Sanya also has several HUGE natural river marinas about 1km behind the coastline.
one more observation: of course the vast majority (95% +) of the tourists in Sanya are chinese, from the mainland and HK/Macao, but it is also a major destination for RUSSIAN tourists. so the russians clearly outnumbered any western tourists (which there were very very few at the time we went)
They are however of the harmless sort - mostly elderly (50+) couples that clearly came to have a relaxing beach-holiday rather than to party hard.

now finally to the Mandarin Oriental:
the airport is in the western outskirts of Sanya City, the Mandarin Oriental on the eastern edge, so you will have to drive accross the whole town, which will take around 40-45 minutes and cost 70 Rmb per Taxi.
the final 1000m orso are along a small bit bumpy coastal road that already offer great views of the Dadonghai Bay.
Arriving at the Mandarin Oriental you will find its grounds are occupying a huge - in some places quite steep - hill slope. Its a lush green garden landscape with many palmtrees and breath-taking views from the higher points of the hill overlooking the Bay.
The downside of the resort being spread out on such a large area is that you really will be dependent on buggy-transport if you are booked into a room further out, unless you want to walk 15 minutes to the Pool or for breakfast.

overall conclusion on the LOCATION:
great, close enough to be within a few minutes taxi-range of restaurants, shops, the city-center of Sanya and the main beach - far enough away though that this place is tranquil and very quiet.


IS THE MANDARIN ORIENTAL DIFFERENT FROM OTHER HOTELS IN SANYA ?
yes, the hotel grounds are really huge - thats their main asset.
so the hotel-guests are spread out over a large area, and this place never feels overcrowded, which is definitely much more relaxing than when staying in a hotel with a higher "population density"
its more quiet and relaxing than any other tourist-place in china i stayed before
as most folks who stayed in china long enough will conclude - the real luxury in china is having space for your own, being away from the crowds, privacy and tranquility - the MO has large enough grounds to offers those and thus no wonder its ranked #1 in Sanya on Tripadvisor.......


WHICH ROOM-CATEGORY TO CHOOSE ?:
There are 3 seperate areas there in the Resort:
- Hill area (bit further away from the beach, but great views of the Bay) in several 4-storey compounds
- Beach-side area (obviously - close to the beach, maybe at around 40-50m distance) in several 2-storey coumpounds - like the hill area its closer to the common area than the villas
- Villas (furthest away from the common area (restaurants, pools, reception, etc - quiet, but definitely need buggy-service from out there)

that translates into the room-categories they have listed on their website:

- Terrace-room + Deluxe Garden View Room = 1st+2nd floor of the "Hill Area" compounds.
wouldnot really recomend those. Little privacy as those rooms can be looked in from the "buggy-path" ways, also esp. from 1st floor you want have much have a view.

- Ocean-view rooms/Suites = 3rd+4th floor of the "Hill Area" compound
now those are much better already - we were staying in the 4th floor - the view is really great from there, overlooking the whole bay and you really enjoy a good deal of privacy

- diverse "Pavillions"-category rooms: those are the ones in the beach-side area. well, you are closer to the beach, but enjoy less privacy there - windows can be looked in from the pathways. the plunge-pool is tiny, pretty much useless

- Villas - sure, they are great but as written already, you will be dependent on buggy-transport as they are furthest away


HOW ABOUT THE FOOD ?:
Mixed feelings about the F&B at the Mandarin Oriental. Overall i recommend going out for lunch and dinner.
Like another reviewer wrote before - for a hotel of the price-category of the Mandarin Oriental the breakfast-buffet is suprisingly weak and has a relatively narrow choice.
To give an example:: the hotel does have GREAT, TASTY, FRESH bread - they serve it with the room-service - either they bake themselves, or found a great local bakery to supply them. ......
Yet - they dont have ANY plain bread-selection at breakfast other than toast-bread (and 1 toaster to go along with that which was broken when we were there so we could just get the toast lukewarm but not crisp) and those semi-prebaked/deep-frozen mini-croissants .... the rest is all sweet bakery, like doughnuts and filled danish - i mean, not even a plain french baguette or something - yet they are perfectly capable to serve the most tasty bread i had in china since a long time as room-service side ..... doesnot make any sense ......
The best things about the breakfast there are the fresh fruits selection and the fresh pressed orange juice

Fur Lunch and Dinner - their Mains and Starters - some are quite good, others taste bland, all are too "Nouvelle Cuisine"-ish by which i mean they seem to rather care more about presentation and fancy ingredients than the actual taste of the food.
Also the portion-sizes are tiny-ish (1/2-1/3 of an average european restaurant, 1/3-1/4 of an average US restaurant) .... the kind of portion-size you get when you order a 10 course tasting menu in a fancy restaurant - just a few bites of each dish so there is always for another course
Keep that in mind when you order your food that with 3 or 4 courses you might still be hungry.
You certainly dont need to worry much about putting on weight when you stay at the MO.
The price-level is also really overcharging to the point its no longer funny .... i mean its basically on par with equivalent properties on the maledives or the seychelles where you pay a "25-50% logisits-surcharge" on any F&B.

Thanks god there are plenty of nice restaurants just a few minutes taxi-ride from the hotel.

To be fair: Standard-Snacks like their Cheeseburger or their Club-Sandwich were very tasty and just about worth it - recommendable as well as most of their desserts: great Cheesecake and Chocolate-mousse, and an even better Creme Brulee !


HOW ABOUT THE SERVICE ?
Overall good, its still China though - by far not as friendly a service as in Thailand for example - Its odd, in the MO, the "lower" the position of the service-staff seemingly the better they did their job
Housekeeping was perfect, our room was always spotlessly clean, and they came always at the right time (when we were out, for having breakfast, were at the Pool, etc.)
the Room-Service guys did a great job, also the buggy-drivers, waiters/waitresses and the pool-boys.
Were a bit less happy with the reception-staff - they should be the ones who should be the best at communicating with guests .... but much didnot get accross - to give 2 examples:
- we obviously got upgraded from the room-category i booked to an ocean-view room - yet i just found out about that retrospectively - the reception didnot comunicate that at check-in - quite odd
- on another occassion - we asked for a taxi-reservation for the next day and confirmed that with the concierge, only to find out the next day - suprise, suprise ... that they hadnot organised a taxi, but a private free-lance driver (obviously related with the hotel-stuff)
There was nothing wrong with the driver - it turned out he was a great guy and drove well, but whats the problem not communicating this in advance and double-checking with the guest first if they are fine with that ? ....
mid - upper management was invisible completely during our stay ...... and i am afraid thats the biggest weakpoint of the property. its a pretty good hotel already, but had the potential to be outstanding if it just would be managed by people who care for details. there are too many points to write about here that are easy fixes to improve the hotel and are blatantly obvious. The signage is so poor for ex. that half the new guests on their first day get completely lost trying to find the way from the pathway/buggy-drop off point to the breakfast-restaurants enttrance - its a travesty, really - after we got lost the first day and looking around for 5 minutes, we made a game out of it the following days during breakfast watching out and tracking the "new arrivals" and eventually waving them over to the entrance....... Another point is once you found the way, you will basically have to walk a 100-150m circle around the restaurant-area to the only entrance which is on the opposite side of where all the guests are coming from ... another travesty - just open another entrance at the building and save your guests to have to walk a cirlce around the restaurant - if guests want to workout, they will go jogging ..... its puzzling to me, that nobody in the hotel management has open eyes to see and a will to fix apparant hickups like those ....... just sit down a few minutes and watch the guests ........


some personal conclusions:
- come preferably at a time avoiding chinese public holiday - during chinese new year, better go to Thailand.......
- go out to try some of the chinese seafood restaurants for dinner ....
- go jogging barefoot (dont worry, there are no broken glass or anything) along the main Sanya beach
- eat Mangos until you drop and buy some to take home. You get the best price on the shops that are along the road to the airport.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 15, 2012

The Mandarin Oriental Sanya is a well designed hotel set in beautiful gardens next to the crystal clear sea in Sanya. We were lucky to stay at the hotel on an off-peak weekend, so it was very peaceful. We were upgraded to an Ocean View Room on arrival. The staff were all very kind and helpful. Communicating in English sometimes took a few patient attemps but then I can't speak Chinese and the hotel is in China. The food was consistenly delicious. The swimming pools were perfect (the main family one was being renovated, just check before you go that it is mended) but we used the other lovely pool next to the sea. Little extras included free fruit lollipops whilst sunbathing by the sea brought to us by kind staff and lovely fresh cool face towels at every opportunity. The spa is amazing and you can lose yourself in another world for a few hours there. Well worth the short journey from HK.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 11, 2012

Overall the stay was enjoyable, I will definitely go and stay there again cause the resort grounds were beautiful and the facilities were top notch, but a few things turned me off from the dining experience... We ate every meal on the resort grounds and this is where they need improvements for sure. The Chinese restaurant was understaffed both nights that we ate there, the night we ate on the patio of the seafood restaurant the appetizers took 45 minutes to arrive and then another 15 minutes in between each course. The food at breakfast was mediocre and trust me, I am not a very picky eater. The staff was supper friendly and I even felt bad for the waiters having to literally run around the restaurant. Hopefully all this will be worked out by the next time I go since I realize they haven't been open too long.

Room Tip: The Ocean View Room was great, you can walk straight out onto a lawn attached to the beach.
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Milan, Italy
Top Contributor
111 reviews 111 reviews
49 hotel reviews
Reviews in 52 cities Reviews in 52 cities
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed September 2, 2012

I've spent 4 days here with my wife, late August 2012.
The resort confirm Mandarin Oriental to be one of the best resorts chains in the world.
Huge resort very weel projected in a wonderful bay that unfortunately has a landscape, on the other side, with usual chinese skycrapers which do not make honor to the bay.
Although the resort is actually huge and probably host a few hundred clients, during the day it's not crowded, swimming pool are huge as well, very well conceived and dispersed within a woderful garden, so there is no confusion, usual chinese crying, etc.
Rooms are spacious and of many kinds, I occupied a ocean view room, 2nd level, some has a direct acces to the swimmig pool.
In 4 days we have never went out, non anxiety to get into chiense crowdy Sanya and stayed in the resort providing a very relazing stay.
Restaurants (3) are all very good, good service and good meal.
Cons: everything very expensive, altough rooms accomodation is not so expensive, any service, restaurant, etc. are a bit too high in pricing, almost unacceptable for being in China.
Overall experience very satisying if one does not mind to spend money.

Room Tip: Ocean view
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong,
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 20, 2012

The Mandarin Oriental was a great 5 day getaway. I travelled by myself with two children in tow. The weather did help great one day, perfect the next! The greeting service was amazing, we all got a lei, a cool drink, the kids got a bucket with sand tools! Our room was fabulously spacious. Even though clearly the place was full, as witnessed at how busy breakfast time was, the place felt serene, you would never know how many people were there. Fresh towels always on all the free beds...and cold water miraculously appearing when you pick a spot. There is a place to get fresh fruit as you please in the main pool area. The design of the place was amazing and deserves to be applauded. It felt like a beautifully maintained tropical paradise. We picked this place because there was said to be water slides.....but alas this was under construction I think still. Hopefully this will be finished next time we visit.
Standard of food was excellent, there was variety enough for every nationality. Pastry types changed daily at breakfast.
The buggy staff always had a smile for us. But we did not use the buggy as we were so centrally located.
Room Service was fairly prompt, the best chips ever! It was so nice to sit on the balcony and have the room service of an evening, however as we were there 5 days we tried all the restaurants. The Chinese restaurant was delish....and a perfect place for a large group or family sharing. The food at Fresh was exceptionally good, the location amazing. I had fabulous oysters and the kids licked their plates clean.
The only thing that I would change about the Mandarin is to put in a small business center, the internet charge was steep for a room. When really most people don't want to lug their computer on holiday, just do a 15 minute check of emails and forget about work and there was no place to do this close by even.
If others find out about the Summer Kids Club this place will be packed. My children aged 9 and 6 got to do a range of activities, building rafts, treasure hunts, painting beijing opera masks, kayaking, making sand sculptures, Tony was in charge of the girls and the proof is the girls did not want to come home! I was very keen for them to practice their Mandarin and Tony was happy to oblige. The kids club is excellent, clean and professionally run and free! The kids were dying every day to go back. Which meant more time for me to use the amazing spa, absolutely every treatment was fabulous and use the gym and relax!
We paid for the summer camp package. The pool is designed to keep even the littlest ones happy with a beautiful clean sand area with an array of sand tools to pick from. No need to pack those! Pretty much it is BYO bathing suit. I must mention there is a boutique there which had actually great stock, maybe pricey but it was all top quality (Mischa totes, cool havianas etc) that you don't mind spending on! Stunning swimsuits and coverups.....so whoops if you do forget, it may be a blessing in disguise.
We had one service hiccup during the stay, I was not able to work out how to switch the TV to DVD player and I phone reception and they could not explain, someone came but could not work it out either, so another person had to come, it took an hour. I would recommend that clear step by step instructions be left with reception in english so that they could simply read over the phone. I would recommend to anyone with kids who need to have a break from the rat race to jump on the plane and enjoy the Manderin. I rated it higher than the Ritz Carlton Sanya which I have stayed at previously. Need I rave any more? Absolutely wonderful, left with feeling that I was spoiled by finding an a very special place in China, I will be back!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Mandarin Oriental, Sanya

Address: No.12 Yuhai Road, Dadonghai Scenic Area, Sanya 572000, China
Phone Number:
Location: China > Hainan > Sanya > Hedong
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Sanya
#1 Luxury Hotel in Sanya
#1 On the Beach Hotel in Sanya
#1 Spa Hotel in Sanya
#1 Romantic Hotel in Sanya
#6 Business Hotel in Sanya
#76 Best Value Hotel in Sanya
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Sanya 5*
Official Description (provided by the hotel):
Enjoying the privacy of a secluded 1.2 Km nationally protected coral bay and nestled amongst lush tropical flora, Mandarin Oriental, Sanya is an exclusive retreat where nature is celebrated and tranquillity is assured. The luxury resort features a series of private low rise and villa accommodation with ocean and tropical garden views, innovative restaurants and bars, recreational facilities for both adults and children, a blissful Spa Village and distinctive indoor and outdoor conference and banqueting facilities. Located just 20 minutes from Sanya International Airport, the luxury resort provides convenient access to all of the area's major tourist attractions. ... more   less 
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Also Known As:
Mandarin Oriental, Sanya Hotel Sanya
Mandarin Oriental Hotel Sanya
Mandarin Oriental, Sanya Hainan

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