This is my second stay and the hotel is still a nice place to chill out with your family. Had connecting room on high floor at block 7 with nice sea view to enjoy and relax. Rooms were big, nicely decorated and well laid out with bath room next to the balcony which was refreshing to wake up to with full sea view.
There are many pools to choose from and they are all great for all ages. The beach was huge, clean and not busy and there are beach activities, such as, para sailing, water scooter, etc, which you need to pay.
The food at china harvest was excellent and my family enjoyed most of our dinners there. Service at the hotel was top notch as most of the staff go all their ways to please you and make your stay memorable. On this point, I would like to commend the staff there for being honest and went all the way to find the iPhone which my son left in the room when we checked out. We only discovered it on our way to the airport and it was too late to turn back or we will miss the flight. We called the hotel and the staff went to look and find the phone straight away which we were most grateful. The staff had difficulty in sending the phone by courier back to us in hong kong and tried a few alternatives and all the time never giving up trying to sent the phone to us. We finally managed to resolve the problem by sending the phone to another city in china which was convenient for us to pick up. For this, the staff should be commended on and my wife had sent our appreciation to the hotel for having such a wonderful staff and team working in this wonderful hotel. If we have the chance to come back to sanya in the near future, we will definitely stay in this hotel and look up the staff who had helped to recover my son's iPhone. Thanks again
Choose the high floor room with sea view
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 28, 2012
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thank you very much for taking time to share your experiences at our Resort. We are delighted that you had an enjoyable and relaxing time with your family here at the Hilton Sanya Resort & Spa. Thank you very much for your kind words on our team members. We are indeed very fortunate to have so many wonderful team members working at our Resort. I will certainly share your kind words with them. We very much look forward to welcoming you and your family back to our Resort when your travels will bring you back to Sanya.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.