I spent 4 nights here attending a conference. This was in early summer, so it was muggy-hot-miserable around Sanya at the time. I've stayed at a Sanya resort before, so I knew what to expect. Lots of piped music and oppressed gardeners, pool cleaners, maids, etc. toiling in the heat. The short story here is that it's a nice hotel with good facilities, but the level of training (and English) of the staff is so dismal staying here was hard to enjoy. My room was fine, and since the conference organizer prepaid it, I don't really know how much it cost. Others who had to add a day or two told me they paid only in the 1,000 RMB/night range, which is good for this quality of resort. My room was fine. It had a balcony overlooking the pools and the ocean, and was well-equipped with all the usual modern upscale hotel stuff, balcony, glass bathroom with center-room tub and electric modesty curtain, complex lighting system, iron & board, monster TV you can't seem to keep off, minibar, and safe. Actually, the latter was my first problem. Roughly a hundred times, I followed the instructions to set a combination and failed every single time. I first reported this to the maid, which was utterly fruitless. Then I moved up the chain to the housekeeping supervisor. Still no joy. This was a backbreaking, not to say somewhat embarrassing, experience. I had two laptops and miscellaneous other valuables with me that I just couldn't risk leaving in my insecure room. This was all made worse because I lost my room key and had to get a replacement. Somebody somewhere had my room key. Now, not only was I afraid to leave valuables in my room, I was paranoid about everything. OK, I didn't expect anyone to steal my dirty underwear, but I wondered about books, shoes, mobile phone chargers, etc. I was walking around in the sweltering heat with all my stuff, clothes, electronics, bathroom kit! I was reduced to a sweaty beast of burden. By my third day, I was desperate. and ultimately reported the problem to the desk clerk. I was not optimistic here. Checking in had taken a full frustrating half-hour. How hard could it be? The room had been reserved by the conference organizer, I arrived just as the conference check-in process was starting up with several of their staff on hand, and I had no "special needs." As it turned out, I was wrong, depending on how you classify paranoid fear of petty hotel room theft. Later that day, an efficient young lady arrived with a remote device that opened up the safe. Great. It worked! Others with the same problem were not as lucky, so I heard. Some had to have their safes replaced. Not a trivial proposition. Anyway, finally able to think of other things, I realized the breakfasts were fine. Definitely not in the first tier of Chinese hotels, but quite OK. The beach is also nice, and quite lively in the evenings. There are several bars nearby that put out chairs and tables, and it becomes something of a local hotspot. Not to everyone's taste, I'm sure, but fine by me. I have to observe however, there is a notable shortage of hotel bars. None of its own on the beach, one by pool and one on the 17th floor with a spectacular view that shuts up around 9 pm. They're not trying to create a party atmosphere for sure. Like many resorts in Sanya, Russian women spa-goers are literally and figuratively heavy on the ground. Get between one and the breakfast bacon tray and you won't stand a chance. I was here on a weekend, when families took over. Swarms of squealing kiddie winks everywhere being amused by men doing their sweaty duty in giant panda suits. Tough duty. The most irritating aspect of the place overall was the taxi and hire car system. To get a cab, you have to register with the bell hop. There's a grid of waiting taxis around the corner who he calls up as guests request one. Problem is, they charge roughly double the going taxi tariff. Yes double! Im not exaggerating. When a hotel bellman tells you what a cab fare should be, you tend to assume he has your, as a hotel guest, interests in mind. Not so here it seems. At first I thought this was some kind of scam. The bellman gives you an inflated fare estimate, which you believe and willingly pay. Then he gets a kick-back from the cab driver. Later I changed my mind, and now think perhaps this is actually how the hotel wants its guests treated. I also got the impression the cabbies don't like this arrangement much either. The one who took me to the airport seemed to be saying "sorry I have to shake you down but I've waited all morning to get a fare." To avoid this rip-off, you can haggle, which probably won't get you very far, or maybe just walk out to the street and hail a cab there. This isn't a remote location, after all. I had no problem with taxis I found myself. All drivers used their meters and were courteous and efficient. Well, maybe the haggling might work. I wasn't able to successfully do it for a taxi, but when I needed to hire a hotel car, the posted 700 RMB/day rate sank to 560. On the hired driven car,… This worked out well. It sounds like a lot of money, but it was very comfortable even with wifi, which worked fine, and the driver was friendly and helpful. In fact, the hire car wifi far outperformed the internet service in my room, which basically sucked. I was able to connect easily, but the performance was miserable overall and nonexistent at times. Overall, if you're looking for a nice hotel with modern amenities at a reasonable price, this Pullman might meet your requirements, but if you expect minimal staff competence and fair respectful treatment, go elsewhere.
- Also Known As:
- Pullman Oceanview Sanya Bay Hotel
- Pullman Oceanview Sanya Bay Resort And Spa
- Pullman Oceanview Sanya Bay Hotel Sanya
- Pullman Oceanview Sanya Bay Resort & Spa Hainan
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