Staff were literally shocking, none of them spoke English and Howard Johnson is a western chain so you'd think they'd at least have one or two people who had a basic understanding. The staff were just a bunch of kids really with no training, they were all rude and loud. The staff around the pool spent all day shouting at each other and swearing at each other and basically just messing around like it's their holiday, making it totally impossible to relax. I ordered some food round the pool and they didn't speak English so she just stared at me vacantly for 5 minutes as if she'd just had a stroke or something and then wondered off to find someone else and just never came back, once I finally got it ordered (by going up to reception) it took about an hour to arrive, when it did it was cold and pretty bad food anyway. The staff member asked for money for it without presenting me any bill and when I asked to see it I saw he had tried to overcharge me, when I had a go at him he treated it as a big joke. I mean It's bad enough trying not to get screwed over on a daily basis in china as it is but you'd like to think a five star hotel would employ half decent staff who don't damage their reputation by being sneaky thieves.
Trying to get a taxi was almost impossible, the hotel constantly pressure you to use their local drivers (unofficial taxis, basically just random people with cars who charge silly money to go anywhere) who make a set rate and charge you triple the normal rate wherever you go. If you want a taxi you just have to wait for one to drop someone off or call some number where the person on the other end doesn't speak English.
They request a stupidly large deposit, even more than the room cost, I left a deposit in cash behind the desk and when i had run up a bill greater than the deposit amount, instead of just letting me settle the balance on check out, they constantly hounded me insisting I leave more of a deposit if if I wanted to stay at their hotel, they treat it almost as if I'm going to run off at the end and not pay my bill, it's ridiculous.
The rooms were not as in the pictures at all, total different layout. There were cockroaches and ants everywhere in the rooms, I killed a roach and the next day when the cleaners came they just left it and swept it under one of the cabinets. Such a dirty hotel overall.
Location was terrible, right next to the airport so loud planes fly over every 5 minutes.
Breakfast was a disaster, the food was awful and was not enough for as many guests as they had, not to mention all the food wasn't properly covered so it had flies and bugs all over it.
The breakfast room was too small, it was a mission trying to get a seat as there weren't enough tables. the buffet queues were reminiscent of a frenzy of hungry hyenas fighting over some scraps, was like a hundred people crowding and pushing into a small buffet table trying desperately to grab something. no order at all (as is pretty standard for china) and just a total mess really.
I stayed here as my first choice was fully booked but I can honestly say I would never stay here again, they claim to be a five star but it's a three at best. After a few days I left for a different hotel (Renaissance) which is a much better hotel entirely, was the same money as the HJ but on another level entirely.
Don't waste your money on this absolute dive, probably the worst experience of a hotel I've had before and for once I genuinely have nothing good to say about a hotel whatsoever.
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- Also Known As:
- Howard Johnson Resort Sanya Bay Hotel Sanya
- Howard Johnson Sanya
- Howard Johnson Resort Sanya Bay Hainan