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“Good Resort Hotel” 4 of 5 stars
Review of Sheraton Haikou Resort

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Sheraton Haikou Resort
4.0 of 5 Resort   |   No.199 Binhai Avenue, Xiuying District, Haikou 570311, China   |  
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Ranked #5 of 555 Hotels in Haikou
Singapore, Singapore
Top Contributor
175 reviews 175 reviews
56 hotel reviews
Reviews in 50 cities Reviews in 50 cities
105 helpful votes 105 helpful votes
“Good Resort Hotel”
4 of 5 stars Reviewed November 4, 2013

The is a American style resort hotel - large, spacious, comfortable and functional. It has a large pool and hot spring Jacuzzi by the side of the pool. It worked well especially during winter where you can have your natural hot and cold deep by the pool area. The pool garden is nice with lots of mature trees and plant. The rooms are equally large, well equipped and have large balconies. Service staff tried hard and we appreciate the effort though some of the younger staff need a little more coaching. What can be improved are: 1. The breakfast cafe is too crowded and usually need to queue for table. 2. Transportation to the city is a little inconvenient as taxi are reluctant to travel to this part of town unless they are dropping off passenger. So usually had to wait for taxi or to pay a little extra to advance book one. All in all, we are very happy with our stay. Is one of those hotel to help you get away and just want to relax in your own private space.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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440 reviews from our community

Traveler rating
    158
    234
    36
    9
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Shanghai, China
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 25, 2013 via mobile

Welcoming the guests should be better.
We arrived at the lobby later on the evening, after a terrible boat trip from Zhanjiang. We were left more than 2 hours on sea, due no space for the boat.
By checking in, the girl working that evening, informed us that we need to pay a deposit, to cover in advance for the breakfast.
We told her that we booked over Ctrip, and that breakfast for two was included.
Och, no it's not, was the answer.
So we took the confirmation out of our bag, and showed her.
"I'll give you than breakfast for 1 person!"
This made us really upset, and we couldn't accept this.
Since one of us is a golden SPG member, did we get the proposal to "upgrade" to a room with ocean view.
We thank her, but she said: there are only ocean view rooms with separated beds.
That's not an upgrade!
That's a downgrade!
Why should we have to sleep separate, when you choose for a hotel with a good name, pay more for it, just to be sure to have a good and big bed?
My friend called the manager on duty once we were in the room.
He asked if he could speak the Western manager on duty that evening.
Reply: You know that Western Managers don't work on Friday evenings.
Second question to get a chance to speak to him/her in the morning.
Reply: They don't work during weekends neither.
We were a bit shocked, and no help at all.
Indeed, we've got a chocolate box and fruit at the room, when we were back from late dinner. But no apologizes, nor explanation or a manager who checked on us in the morning.
We've stayed before, but this time was not a welcoming stay.
Perfect service at the Lounge, great food at the Terrace and swimming pool!
They are most friendly and helpful.
On Saturday we've rebooked a room for the afternoon, since our schedule was changed, and the guy at service did a great job to help us.
So we think that the girl that evening was not capable or trained for this job.
Overall stay is still nice.

Stayed October 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 9, 2013

The Sheraton is an old chain and it clearly shows in their rooms. For a 5 star hotel you would expect at least clean hotel.
Even though the place was renovated and the bathrooms were clearly redone, the paintings showed mould, the furniture on the balcony was old and had no character, it could have been found somewhere on the side of the street.
More shocking was the fact that the entrance of the rooms, around the doorposts, was covered with mould all around.
The food in the restaurant was very mediocre, the bread buns were hard as bricks, and over priced. It seemed that they spent most of their attention to their buffet and do not have a proper chef for the a-la-carte menu.

Advice for travellers going to Haikou, book a room at the new hotels, which are probably more worth their stars than the Sheraton.

Room Tip: Book a room at a different Hotel unless you can get a cheap bargain and have no expectations at all.
See more room tips
  • Stayed September 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 10, 2013

Genuine service here. Location is not great but the service makes up for it. Great value for money as we got a good rate. Hotel is old but the lounge is good for an evening drink. Good to laze around. The beach is small but does have a nice atmosphere to it. The lobster offering for the buffet dinner is a great idea and we enjoyed it immensely.
We will be back but the hotel does need a refurbishment.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 14, 2013

A friend recommended me this hotel and I must say it is not bad at all. A little old but it does have its charm.
My room overlooks the calm sea and it is a wonderful experience waking up to a sea view. I love good views from my room. The beach is not bad in Haikou standards and the swimming pool is good too.
I am quite impressed with the overall value this hotel has to offer. Will I be back? Yes, because of the value and because of the good service quality.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 4, 2013

This hotel is a option for people looking for western options in the sea portion of Haikou. It is not a brand new hotel, but location is good, rooms are fine, there are nice cafes in the hotel. There are different choices of food, but I'd recommend the western restaurant, which is fantastic.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie Z, Assistant Marketing Communication Manager at Sheraton Haikou Resort, responded to this review, July 7, 2013
Warm Greetings from Sheraton Haikou Resort!

Thank you for staying at Sheraton Haikou Resort and taking the time to share your valuable experiences with us. I am so delighted that you enjoyed the best time in Sheraton Haikou Resort and hope you come back soon.

Thank you for your positive comments and We will try our best to maintain the excellent quality to our guest!

Thank you again for taking your time to share with us. We look forward to seeing you soon.

Best regards!
Stephanie Zhang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed June 27, 2013

One of the best 5 star hotel in Haikou. The staff are friendly with smiling face. The room is clean and nice. Swimming pool is excellent but unfortunately, there is no swimming pool for kids. Free wifi is available in lobby only. Travelling from hotel to city centre is quite troublesome as we need to have a price barganing with taxi driver rather than using meter!

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie Z, Assistant Marketing Communication Manager at Sheraton Haikou Resort, responded to this review, July 3, 2013
Warm Greetings from Sheraton Haikou Resort!

Thank you for staying at Sheraton Haikou Resort and taking the time to share your valuable experiences with us. I am so delighted that you enjoyed the best time in Sheraton Haikou Resort and hope you come back soon.

Sheraton Haikou Resort is the first western chain hotel in Haikou area. She is already 7 years old and the landmark of Haikou hospitality industry. The hotspring is the special point in our hotel which brings the nice feeling of you. The upgraded Breeze all day dining restaurant provides various food and make your trip more wonderful.

Thank you for your positive comments and We will try our best to maintain the excellent quality to our guest!

Thank you again for taking your time to share with us. We look forward to seeing you soon.

Best regards!
Stephanie Zhang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Haikou Resort

Address: No.199 Binhai Avenue, Xiuying District, Haikou 570311, China
Phone Number:
Location: China > Hainan > Haikou
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Haikou
#4 On the Beach Hotel in Haikou
#4 Spa Hotel in Haikou
#4 Luxury Hotel in Haikou
#12 Best Value Hotel in Haikou
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Haikou Resort 4*
Number of rooms: 341
Reservation Options:
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Also Known As:
Sheraton Haikou Hotel Haikou
Haikou Sheraton
Sheraton Haikou Resort Hainan, China

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