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“Good service & clean rooms” 5 of 5 stars
Review of Shangri-La Hotel Beihai

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Shangri-La Hotel Beihai
4.5 of 5 Hotel   |   No.33 Chating Road, Haicheng District, Beihai 536007, China   |  
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Ranked #1 of 384 Hotels in Beihai
Certificate of Excellence 2014
Beihai, China
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Good service & clean rooms”
5 of 5 stars Reviewed September 18, 2013

We have stayed at Shangri-La 3 times totaling 2 weeks. Service is good and rooms are nice. Pool area is nice and there is always room at the gym. Breakfast buffet is ok from the western point of view, maybe it would be better if we liked chinese specialities.

Room Tip: Rooms in the upper levels are renovated
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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301 reviews from our community

Traveler rating
    91
    150
    48
    12
    0
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12
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Swedish first
  • Any
English first
Shanghai, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 14, 2013

Wonderful service and really very Shangri-La indeed. I was greeted by smiling staff throughout my stay here. The F&B offering was not bad but I was more impressed by the genuine service quality of the dedicated staff. English was not an issue here.
If I return to Beihai, I will definitely return to tis hotel.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Launceston, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 12, 2013

The level of service at this hotel is superb. I felt there was a genuine effort to go beyond normal standards in all my dealings with the hotel's staff. As a consequence, my family's stay was a great success. I would recommend the Shangri-La Hotel Beihai to anyone.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 26, 2013

We stayed on the executive floor where the rooms had been recently renovated. Rooms are really small for a 5-Star Hotel with very ordinary furniture. In-room safe was not even fixed to the wall and even a lady could cary it easily away. The bathroom had only got a new wall paper. All the rest (sink, tub, fititngs etc) is at least 25 years old and had not been changed.
With our booking we had breakfast included in the executive lounge on 14th floor which was OK, but by far not to be compared with the one downstairs where we could go for 2 days as there was a water break in this lounge. So better book breakfast downstairs.
The lobby was locked up due to cosmetic works- no other possibility to have a after dinner drink and no service in the garden (although the weather was still around 30°C).
Pool looks nice, but the pool side restaurant was 'out of order', only 4 very dirty long chairs available, but no matresses and no towels for swimmers ... And of course no service either. - During high tide the sea is coming right to the hotel garden wall - so there is no beach left and no possiblity to have a swim in the sea - the main reason why we chose this hotel. Besides the garden door to the Sea is locked. We complained about this and the secretary of the GM came to appoogize but during the whole 10 days stay we never saw any kind of supervisor nor GM.
However staff was friendly and always smiling, but very unexperienced.
The Spa and fitness had an very odd smell - it is undergroudn - so we decided not to use it.
By far not a Shangri-La standard (and certainely not a five star nor a 4 star for Europeans), and I don't think it will ever be.

Room Tip: Rooms on the south side are quiete
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBHI, General Manager at Shangri-La Hotel Beihai, responded to this review, July 27, 2013
Dear Guest,

Thank you for your comments.

We strive to deliver the most comfortable stay for our guests at all times. We apologize that we did not meet your expectations.

Your feedback on our property has been noted and we wish to action your points of concern. At your convenience could you please provide your contact details to me via email, christina.zhang2@shangri-la.com.

I am looking forward to your reply so that we can take necessary actions to improve our services.

Thank you again for your valuable feedback.

Ross Miles-Cadman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zhuhai, China
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 9, 2013

Really great service here, and excellent level of English. The lounge area is really comfortable and relaxing. They have a man playing the piano every night with nice soothing music. The hotel itself is nice and peaceful. The swimming pool area is usually fairly quiet and also the fitness centre. The restaurant has some nice western food and quick service, even when really busy.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 13, 2013

We stayed two weeks at the Shangri-La hotel in Beihai and highly recommend it. The staff were friendly and professional, especially the breakfast ladies. The room was big, room service was good and quick, tne location of the hotel was close to town via bus or taxi. The staff spoke good english and went out of tneir way to help out. Would definitely stay again next time we are in Beihai.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 11, 2013

Very friendly and attentive service, beautiful and clean pool, gym with sauna, has two restaurants - 1x chinese, 1x international cuisine, nice breakfast buffet with relative high variety even on western style items,

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Beihai

Address: No.33 Chating Road, Haicheng District, Beihai 536007, China
Location: China > Guangxi Zhuang > Beihai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Beihai
#1 On the Beach Hotel in Beihai
#2 Best Value Hotel in Beihai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Shangri-La Hotel Beihai 4.5*
Number of rooms: 364
Official Description (provided by the hotel):
Shangri-La Hotel, Beihai, the only 5-star deluxe hotel in the city, brings a new level of luxury to this charming seaside destination, best known for its natural pearls and beautiful beaches. It is conveniently located in Beihai City and close to the beautiful Silver Beach. All its rooms are delightfully decorated and offer an array of comforts and amenities. The Hotel also features a business center, dining and entertainment, as well as a fully-equipped fitness center and an outdoor pool overlooking the South China Sea. ... more   less 
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Also Known As:
Shangri La Hotel Beihai

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