If this is the 2nd best hotel in Zhuhai, I suggest you not come to Zhuhai for a holiday. I had to come here for business so I have no choice. It's a very large complex meant for the MICE crowd, and I unfortuantely had a far-end room a mile from the lobby. The room is average, with an old cathode ray tv, so you know it's downhill from here. We have a large group of 200 which expanded to 1000 after 2 days, so I don't expect much quality from the buffet food. The "guest service" hotline will never be picked up by a human so don't even bother.
The front desk is such a hoot. I left my room key in the room when I left and asked for a 2nd card. They insisted on going back to my room to "identify" my belongings to ensure it's my room. Then they said I should have put a card in the light slot. I told them it doesn't fulfil my request of a 2nd card plus I refuse to place my credit card in the light slot to keep the lights on. They reluctantly gave me a 2nd card
The laundry service is also such a blast. First, don't bother to even help them by delivering the laundry to the front desk. They will ask you to walk 10mins back to your room for them to collect. Second, if you are not in room and of course I'm not since I'm here for meetings, they will leave you a note to call them when you are ready and in the room. Third, it appears to be a cash only service and they won't charge to your room so prepare your cash. I stay in 50 hotels a year and this laundry service takes the cake
The only plus point is the free internet, not that I can't afford it anyway
I hope I never have to return, not that they care
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