On a Saturday morning in January this year, we dropped by the hotel for lunch by around noon. Since we have not made any prior reservation, we were told that a special designated area was ready immediately but the tea cost per head would be more expensive but the area is smoke-free. No problem, and extremely good for non-smokers.
Shortly after we were served, few more people came in and started smoking. We asked the waitress that the area was supposed non-smoking!
After a short while, a lady (believed to be the manager) approached the smokers and said loudly that they should not smoke because of complaint received. It was obvious that the manager was answering our claim since there were just two tables, whilst she seemed very much to be friends with the smokers/frequent customers.
I am definitely unhappy with this manager's attitude, and doubt whether the staff was ever trained what is customer service!
- Official Description (provided by the hotel):
- Enjoy a warm welcome at the Sheraton Zhongshan Hotel, an exciting new hotel conveniently located in a complex that contains dining, entertainment, and retail shopping in the city's central business district. Ideal for both business and leisure travelers, we are within walking distance of commercial buildings, Zhongshan's famous pedestrian street and shopping bazaars. We’re also just 75 minutes by ferry from Hong Kong and a two-hour drive from Guangzhou, Shenzhen, Zhuhai, and Macau.Make yourself at home in our 362 extra large guest rooms, including 44 suites, each thoughtfully appointed with the comfy Sheraton Sweet Sleeper® Bed to ensure a restful night's sleep. Additional facilities include a fully-equipped health club, full service spa, and almost 2250 square meters of meeting space with 12 separate meeting rooms. Two restaurants are offered, including an all-day dining eatery and a Chinese restaurant. Our comfortable lobby bar will be a great place to relax.Zhongshan is a city known for its hot springs, scenic sights, and delicious cuisine. Explore it while staying at a hotel that will feel just like home, the Sheraton Zhongshan Hotel. ... more less
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