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“no improvement” 2 of 5 stars
Review of Crowne Plaza Hotel Zhongshan Xiaolan

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Crowne Plaza Hotel Zhongshan Xiaolan
4.5 of 5 Hotel   |   No.18 Shengping Zhong Road, Xiaolan, Zhongshan 528415, China   |  
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Ranked #5 of 295 Hotels in Zhongshan
Vienna, Austria
Top Contributor
69 reviews 69 reviews
69 hotel reviews
Reviews in 39 cities Reviews in 39 cities
27 helpful votes 27 helpful votes
“no improvement”
2 of 5 stars Reviewed November 24, 2013

since my last time i stayed here there is no improvement in service or rooms comfort , actually it is worst now, rooms are to hote when you are on the street side ,there you have the sun all day and the lowest temperatur at noon you can have is 28°C, hotel is unable to fix it , the restaurant service is not good at all , people can not or dont want speak in english , in a chinese hotel it is ok but crowne plaza is an international chain hotel ,so there i can expect some better skills , also it is not cheap and for that money service should be better, i should stay there 7 days but after 2 night i will run out and never come back

Room Tip: in winter choose the street side rooms , than it will be nice warm as this hotel dont have a heating...
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  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPZSXL, General Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review, December 15, 2013
Dear Guest, given your overall rating I regret that you had experienced inconveniences during your stay for which I would like to apologize. And I'd also like to assure you that I have communicated your feedback with my departments, and we are going to improve the maintenance of the air conditioning system and further enhance the staff's language training. Please accept our sincerest apologies and I am looking forward to meeting you again in the near future.

Karsten Kenneweg General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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92 reviews from our community

Traveler rating
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    57
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    2
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Families
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Melbourne, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 22, 2013

A quality Hotel with nice rooms, friendly staff that do try their best. The rooms are well appointed and include a mini bar, iron, desk space with Ethernet cord for the Internet, free WI fi in foyer and restaurant. Extremely large comfortable beds with great pillows . It is also situated next door to great shopping, restaurants and entertainment. The Breakfast buffet has become a favourite , great western offerings with made to order egg white omelettes. Order a cappuccino rather than using the standard coffee at the bar. For a china hotel very quiet - new ly opened spa - haven't tried but looks clean.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPZSXL, Public Relations Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review, December 26, 2013
Dear Janelle P,
First and foremost I would like to take this occasion to thank you for having chosen Crowne Plaza Zhongshan Xiaolan for your recent visit to Zhongshan and for taking time to provide me with detailed information about your experiences and impressions of this stay.
We are very happy to learn how satisfied you were with the accommodation as well as most of the services provided. Your feedback is one of the nicest praises we have received, and thus an invaluable motivational factor for the entire team and myself! Thank you and look forward to welcoming you back to Crowne Plaza Zhongshan Xiaolan, where we assure of our best service and attention.
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Toronto, Canada
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 23, 2013

This hotel is of typical "crowne plaza" quality with nice rooms, friendly staff, and a delightful full breakfast buffet. The rooms are well appointed and include a mini bar, iron, desk space with Ethernet cord for the Internet, and comfortable beds.
It is also situated next door to great shopping, restaurants and entertainment.
The best draw to this hotel is the value as its under $100 per night and includes Internet, and breakfast.

Staff went above and beyond to accommodate our requests although at times some did have difficulty understanding our English.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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CPZSXL, MarCom Exeutive at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review, September 2, 2013
Dear Guest
Thanks for sharing your valuable comment with us.
We are pleased to know that you appreciated our hotel. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you!
Thank you once again, we look forward to welcoming you back in the future. Thank you!

Yours Sincerely
MarCom Executive
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ISRAEL
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
Reviews in 29 cities Reviews in 29 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed June 21, 2013

Most probably the best hotel in that area.
When you book this hotel you most probably know what to expect.
Nice hotel, big rooms, from room window i saw that there is a swimming pool on the lower floor.
Decent breakfast served on the 1st floor.
Book the room from the web (Expedia, Booking, Hotels, etc,) as at the front desk price is much higher.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Top Contributor
225 reviews 225 reviews
113 hotel reviews
Reviews in 113 cities Reviews in 113 cities
213 helpful votes 213 helpful votes
5 of 5 stars Reviewed May 4, 2013

Wow! This was one of the best hotels that I have stayed in while in China (and I have stayed in many). Everything from check-in to check-out was smooth.

The room was clean and modern and had wonderful amenities. The room lighting and controls were unique and very nice. Probably the most appreciated feature was the individual room air conditioning that worked perfectly.

The internet connection was fast, the breakfast buffet was extensive and nicely done and the laundry service was quick.

Now you aren't going to get the "flavor" of China by staying at the Crowne Plaza, but if you are in Zhongshan for business, you can't go wrong with this hotel!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gyor, Hungary
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 12, 2013

I had 2 nights there without breakfast. Wifi is only aviable in the lobby. It's ok, but the room's are bit oldish. The bed was so hard, but ok...
In the bathtube, there was a hair from the cleaning lady. So, I did not used it, I used shower. Next day, after room cleaning, I checked the hair, and still was there. So she was not cleaned the bathtube at all...

Room Tip: I don't know... I had normal room.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City, Panama
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 25, 2012

It´s pretty much a fair value place. The rooms are much more than what I expected. Certainly enough room and amneties to be comfortable. However, traveling with a companion, leaving half a toilet paper to be used and none to replace and only two sets of towels makes you think they are kinda of skimmpy. Breakfast buffet has both western and chinese cuisine to choose from, but for my western taste, a little too weird for my tastes buds. Certainly a pretty good choice if your coming for business. Pretty much everything close by. The only down side is that there is no wifi in the rooms and the only accesible wifi I got was in the cafeteria which was running at a certainly slooooow speed. The internet access in the rooms are by cable so be prepared to sit a while by the desk. Internet is also slow there. As for cleanliness, the rooms are pretty much ok. Nothing much outstanding.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Zhongshan Xiaolan

Address: No.18 Shengping Zhong Road, Xiaolan, Zhongshan 528415, China
Phone Number:
Location: China > Guangdong > Zhongshan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 295 Hotels in Zhongshan
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Hotel Zhongshan Xiaolan 4.5*
Number of rooms: 311
Official Description (provided by the hotel):
The first and only five-star standard international hotel of Xiaolan,the property offers an appealing load of experience in comfort of deluxe accommodation,successful meetings,platable delights as well as recreational enjoyment. ... more   less 
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