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“Well appointed rooms, great pool - f&b needs improvement” 5 of 5 stars
Review of InterContinental Shenzhen

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InterContinental Shenzhen
5.0 of 5 Hotel   |   No.9009 Shennan Avenue, Nanshan District, Shenzhen 518053, China (Shenzhen High-tec Industrial Park)   |  
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Ranked #6 of 1,961 hotels in Shenzhen
New York
Top Contributor
158 reviews 158 reviews
121 hotel reviews
Reviews in 87 cities Reviews in 87 cities
112 helpful votes 112 helpful votes
“Well appointed rooms, great pool - f&b needs improvement”
5 of 5 stars Reviewed July 1, 2013

Surprisingly tasteful Spanish themed resort. The rooms are huge with very ample lighting. Good beds and walk in closet. Balcony and a large bathroom with window and soaking tub and dressing table. Air conditioning could be a bit stronger. Only problem the shade in the bathroom can't go all the way down because the bathtub pedastal tap blocks it so light comes in when you are sleeping. They need to give some extra pillows because the ones provided are very soft. Also an extra bath towel would help since it is a resort. Housekeeping is quick to respond though so ask for what you need.

The attractive pool is large and free form with a pirate ship and sandy beach and swim up bar. They are stingy with the towels in the pool area - only 2 per room. Strange policy. There is also a reproduction of the Chritsopher Columbus ship Santa Maria on the 3rd floor which is a bar and restaurant.

F&B needs improvement. The restaurants are expensive by Chinese standards but they are so packed that there may not be much incentive to improve. The buffet was overpriced had bad main courses but good desserts. The Chinese restaurant had good duck with pancake but the other dishes were so so. The Coriander restaurant had some good dishes especially appetizers. There is a high end Brazilian and French restaurant.

Overall liked the resort atmosphere. Service is prompt and efficient. Just the restaurants need improvement and they need to be more liberal with towels in the pool area and rooms.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this review, July 9, 2013
Thank you for your comment. It is our pleasure to ensure you a comfortable stay. While in regard of problems with our F&B, we are taking measures to further enhance its quality. Look forward to your return in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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805 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Austin
Top Contributor
71 reviews 71 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 27, 2013

The hotel offers big rooms with space even for a family. On business side - great amenities and places to meet. The rooms are clean and overall well maintained. The food at the breakfast buffet is well diversified and good.
Overall a good hotel and service

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this review, July 9, 2013
Thank you for staying with us. We are very pleased be able to have you being our guest. Wish you all the best, and look forward to your return in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed June 26, 2013

Intercon Shenzhen stands for the ultimate in luxury with extra large opulent rooms and a bathroom that is so luxurious that you probably wouldn't like to come out of it this hotel stands for the best that a world class chain can offer , set and designed in a Spanish theme . The hotel is best if you are on a holiday and plan to spend more time in the fantastic rooms but for my trip on business which meant that I went to the room only to sleep it was a bit of a waste not to make best use of this luxurious accommodation

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this review, July 9, 2013
Thank you for staying with us. It is our pleasure to present you all our best to ensure a comfortable and exceptional experience. Wish you all the best and look forward to your soon return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 10, 2013 via mobile

Checked in at 1am and asked for a nice room. Offered was something for 900usd a night. At this time I didn't asked much question. Room was spacious and location of the hotel is very peaceful. During check in the reception could not guranty to send my bags to the room since his colegue had has dinner. Always good to know. The nightclub service didn't speak a word of English and where ready to send me off at 1:30am even the opening time was stated until 2 am. Next morning I noticed the staircase to the roof top terrace which was filled with dried leaves. It had a nice view and a bath tub which was filled with dirt and leaves. The wooden sun bed was moldy and the sun umbrella was broken on the floor. I expected that for my second night somebody would clean or fix it, but that was not the case. During breakfast my table was cleared faster I could go to the buffet and come back, very efficient in that case. In Alenha Brazilian restaurant we had as well communication problems where ordering a beer seemed to be a mission while a soup was served half way down the dinner and the tapas condiments were served at the end of the night. At departure a group of managers where waiting for somebody more iportant then my departure, while playing on phones they where not able to bid farewell. However, the first picture is impressive even with the strange Spanish touch all over. Pool is fantastic and I was able to do my work out in the gym at the breakfast you will get lost with all the offerings and even the location let you easy travel from side to side of the city. If you don't worry about the details, stay in.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this review, June 19, 2013
Thank you for letting us know problems that appeared during your stay. Kindly allow us to apologize for the unpleasant experience. We've reflected it to our operations team and notified our management as well. You can be assured actions will be taken immediately to ensure you a perfect stay during your next visit. Look forward to your soon return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 9, 2013

Stayed here for 4 nights on a business trip. Had the largest, best equipped room ever, complete with balcony, walk in closet and fantastic bathroom. There's a couple of restaurants including a buffet style place that's good at breakfast time, and a really good curry house on one of the lower floors. There's an outside bar that's a ship where I think they brew their own beer. Its right next to the metro/tube (wifi throughout!) and close to the Windows on the World theme park. If you are in Shenzhen on business its a very comfortable place to stay.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this review, June 17, 2013
Thank you for choosing to stay with us and we are glad you enjoyed your stay with us. InterContinental Shenzhen is committed to ensure exceptional experience to our guests. Look forward to your return in a near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 30, 2013

The design of the hotel is like a red bull, using the color mix of red & black, which gives a very warm feeling for all the guests.

I especially like many decorations using the cow, the whole design is very much different from a business hotel, instead, it's more like a resort hotel, which is just a short distance to the business district of Shenzhen.

Booked a room and it's spacious, with a quite a good view of the open door pool in the middle of hotel, and a breeze of the chinese theme park nearby.

Tried the thai restaurant, the decoration is nice, the food is okay, but it seems tailor-made to the local citizen (which is not as spicy and tasty as other local thai restaurant). The buffet breakfast is also just okay~~ lacking the selection of food and many things not refilled near the end of the breakfast hour (I had breakfast at 10am).

Overall, this is a hotel certainly I will visit.

Room Tip: Try to ask for a upgrade. I like the view facing the middle swiming pool
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this review, June 4, 2013
Thank you for your comment and we are glad you enjoyed your stay with us. Look forward to your soon return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 28, 2013

Wow, what a hotel !!! Classy Spanish theme hotel with one of the most impressive bars I have ever seen. It looks like a ship !!!
Rooms are immaculate and if you manage to get an upgrade then you are seriously in for a treat.
Breakfast caters for your every wish and food quality is 10/10
This is my only destination when staying in Shenzhen !!!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this review, June 4, 2013
Thank you for staying with us and we are glad you enjoyed the experience here in our hotel. We sincerely look forward to your return in a near future. Wish you all the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about InterContinental Shenzhen

Address: No.9009 Shennan Avenue, Nanshan District, Shenzhen 518053, China
Phone Number:
Location: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Shenzhen
#6 Spa Hotel in Shenzhen
#6 Luxury Hotel in Shenzhen
#7 Business Hotel in Shenzhen
#110 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Shenzhen 5*
Official Description (provided by the hotel):
When InterContinental Shenzhen opened on the Shenzhen Bay Hotel site, it not only preserved the legend s original façade, it honoured its innovative spirit by becoming China s first luxury hotel to adopt a mesmerizing Spanish theme. The Shennan Road address is minutes from Overseas Chinese Town, Meridian View Centre and the Futian business district. ... more   less 
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Also Known As:
Intercontinental Shenzhen Hotel Shenzhen

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