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“Good deal and value for both business and leisure travelers” 4 of 5 stars
Review of InterContinental Shenzhen

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InterContinental Shenzhen
5.0 of 5 Hotel   |   No.9009 Shennan Avenue, Nanshan District, Shenzhen 518053, China (Shenzhen High-tec Industrial Park)   |  
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Ranked #5 of 2,160 Hotels in Shenzhen
Certificate of Excellence
Austin
Level Contributor
117 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Good deal and value for both business and leisure travelers”
4 of 5 stars Reviewed June 27, 2013

The hotel offers big rooms with space even for a family. On business side - great amenities and places to meet. The rooms are clean and overall well maintained. The food at the breakfast buffet is well diversified and good.
Overall a good hotel and service

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this review, July 9, 2013
Thank you for staying with us. We are very pleased be able to have you being our guest. Wish you all the best, and look forward to your return in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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894 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 26, 2013

Intercon Shenzhen stands for the ultimate in luxury with extra large opulent rooms and a bathroom that is so luxurious that you probably wouldn't like to come out of it this hotel stands for the best that a world class chain can offer , set and designed in a Spanish theme . The hotel is best if you are on a holiday and plan to spend more time in the fantastic rooms but for my trip on business which meant that I went to the room only to sleep it was a bit of a waste not to make best use of this luxurious accommodation

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this review, July 9, 2013
Thank you for staying with us. It is our pleasure to present you all our best to ensure a comfortable and exceptional experience. Wish you all the best and look forward to your soon return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 10, 2013 via mobile

Checked in at 1am and asked for a nice room. Offered was something for 900usd a night. At this time I didn't asked much question. Room was spacious and location of the hotel is very peaceful. During check in the reception could not guranty to send my bags to the room since his colegue had has dinner. Always good to know. The nightclub service didn't speak a word of English and where ready to send me off at 1:30am even the opening time was stated until 2 am. Next morning I noticed the staircase to the roof top terrace which was filled with dried leaves. It had a nice view and a bath tub which was filled with dirt and leaves. The wooden sun bed was moldy and the sun umbrella was broken on the floor. I expected that for my second night somebody would clean or fix it, but that was not the case. During breakfast my table was cleared faster I could go to the buffet and come back, very efficient in that case. In Alenha Brazilian restaurant we had as well communication problems where ordering a beer seemed to be a mission while a soup was served half way down the dinner and the tapas condiments were served at the end of the night. At departure a group of managers where waiting for somebody more iportant then my departure, while playing on phones they where not able to bid farewell. However, the first picture is impressive even with the strange Spanish touch all over. Pool is fantastic and I was able to do my work out in the gym at the breakfast you will get lost with all the offerings and even the location let you easy travel from side to side of the city. If you don't worry about the details, stay in.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this review, June 19, 2013
Thank you for letting us know problems that appeared during your stay. Kindly allow us to apologize for the unpleasant experience. We've reflected it to our operations team and notified our management as well. You can be assured actions will be taken immediately to ensure you a perfect stay during your next visit. Look forward to your soon return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 9, 2013

Stayed here for 4 nights on a business trip. Had the largest, best equipped room ever, complete with balcony, walk in closet and fantastic bathroom. There's a couple of restaurants including a buffet style place that's good at breakfast time, and a really good curry house on one of the lower floors. There's an outside bar that's a ship where I think they brew their own beer. Its right next to the metro/tube (wifi throughout!) and close to the Windows on the World theme park. If you are in Shenzhen on business its a very comfortable place to stay.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this review, June 17, 2013
Thank you for choosing to stay with us and we are glad you enjoyed your stay with us. InterContinental Shenzhen is committed to ensure exceptional experience to our guests. Look forward to your return in a near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
52 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed May 30, 2013

The design of the hotel is like a red bull, using the color mix of red & black, which gives a very warm feeling for all the guests.

I especially like many decorations using the cow, the whole design is very much different from a business hotel, instead, it's more like a resort hotel, which is just a short distance to the business district of Shenzhen.

Booked a room and it's spacious, with a quite a good view of the open door pool in the middle of hotel, and a breeze of the chinese theme park nearby.

Tried the thai restaurant, the decoration is nice, the food is okay, but it seems tailor-made to the local citizen (which is not as spicy and tasty as other local thai restaurant). The buffet breakfast is also just okay~~ lacking the selection of food and many things not refilled near the end of the breakfast hour (I had breakfast at 10am).

Overall, this is a hotel certainly I will visit.

Room Tip: Try to ask for a upgrade. I like the view facing the middle swiming pool
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this review, June 4, 2013
Thank you for your comment and we are glad you enjoyed your stay with us. Look forward to your soon return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 28, 2013

Wow, what a hotel !!! Classy Spanish theme hotel with one of the most impressive bars I have ever seen. It looks like a ship !!!
Rooms are immaculate and if you manage to get an upgrade then you are seriously in for a treat.
Breakfast caters for your every wish and food quality is 10/10
This is my only destination when staying in Shenzhen !!!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this review, June 4, 2013
Thank you for staying with us and we are glad you enjoyed the experience here in our hotel. We sincerely look forward to your return in a near future. Wish you all the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 23, 2013

The currency exchange is ill-equipped. They take a lot of time, and get worn easily, esp if they see a queue. Generally most of the staff has limited understanding of English, and it is a pain to explain anything.The rooms are large, well equipped and Bath facilities are really good.
It is a huge place, and if you are towards the end of the tentacles, be prepared to a 10 min walk to reach the lobby.
Pool is really good, though the open air pool is hardly used by anyone.

Room Tip: Close to reception
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this review, May 28, 2013
Thank you for your comment. We will highlight the points you mentioned for our management team, and follow up with concrete actions for further enhancement. WIsh you all the best and look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Shenzhen

Address: No.9009 Shennan Avenue, Nanshan District, Shenzhen 518053, China
Phone Number:
Location: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Shenzhen
#4 Business Hotel in Shenzhen
#5 Luxury Hotel in Shenzhen
#5 Spa Hotel in Shenzhen
#91 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Shenzhen 5*
Number of rooms: 540
Official Description (provided by the hotel):
When InterContinental Shenzhen opened on the Shenzhen Bay Hotel site, it not only preserved the legend s original façade, it honoured its innovative spirit by becoming China s first luxury hotel to adopt a mesmerizing Spanish theme. The Shennan Road address is minutes from Overseas Chinese Town, Meridian View Centre and the Futian business district. ... more   less 
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Also Known As:
Intercontinental Shenzhen Hotel Shenzhen

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