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“Your typical 5 star hotel in Asia....doesn't disappoint at all!” 5 of 5 stars
Review of InterContinental Shenzhen

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InterContinental Shenzhen
5.0 of 5 Hotel   |   No.9009 Shennan Avenue, Nanshan District, Shenzhen 518053, China (Shenzhen High-tec Industrial Park)   |  
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Ranked #5 of 2,143 Hotels in Shenzhen
Certificate of Excellence 2014
Mauritius
Top Contributor
110 reviews 110 reviews
46 hotel reviews
Reviews in 46 cities Reviews in 46 cities
69 helpful votes 69 helpful votes
“Your typical 5 star hotel in Asia....doesn't disappoint at all!”
5 of 5 stars Reviewed February 10, 2013

Spent one night here in September, after staying at my usual hotel at the other side of the spectrum compared to this one (1 star no frills!)

What a GREAT GREAT hotel!

The service is impeccable, and as a "special guest" their 7th floor club floor, restaurant etc was brilliant.

It's a great business hotel, and one of the best in Shenhen (Shang Ri La and Langham are also great).

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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868 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Shanghai
Top Contributor
61 reviews 61 reviews
52 hotel reviews
Reviews in 33 cities Reviews in 33 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed February 2, 2013 via mobile

My previous visit to this great hotel was a little disappointing, but i am pleased to say the service and attention to detail is now back to how it used to be.

This was my 10th stay at this hotel - which remains one of my worldwide favourites.

With its large rooms and huge pool offering the unexpected relaxed feeling of a beach resort, you do not feel inclined to leave the hotel to explore Shenzhen.

The Club Lounge is worth paying the extra for, with the daily evening food offerings sampling from the various themed restaurants in the hotel.

Just 20 minutes from the border, this hotel offers a great value for money starting point to a few days of meetings in Hong Kong.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this review, May 21, 2013
Thank you for your comment. We are glad you enjoyed your stay with us. Meanwhile we are highly encouraged to have your compliment. Look forward to your soon return in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Totnes
Top Contributor
61 reviews 61 reviews
36 hotel reviews
Reviews in 31 cities Reviews in 31 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed February 2, 2013

I've stayed here twice and I really like this hotel! It's a surprise to turn up to a Spanish themed hotel in China. The hotel is big and well designed and the staff uniforms standout for sure

The rooms are massive and the bathroom amongst the best and biggest I've ever had in a hotel room. I really like the double bath - big enough for 2 side by side.

In general the food is good and the rate we get for the place makes it one of the most affordable business hotel I stay in anywhere in the world

But for a new-ish hotel there are a few issues that stopped it getting a higher score. Like the smell of damp in my room or was it the cleaning products used? My collegue had the same thing and we couldn't decide. Either way it is there all the time and there is no way of getting away from it. Some of the finish of my room was also looking a bit tired already and some remidial work had obviously been done is a rather sloppy way in my bathroom.

The grounds are nice to walk around and the wacky theme continues with the galleon in the grounds.

Room Tip: If you're in Shenzhen for business (and I can't see why you would be here for anything else...
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz W, Communications officer at InterContinental Shenzhen, responded to this review, February 3, 2013
Thank you for staying with us, wish you a happy new year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hod HaSharon, Israel
Top Contributor
109 reviews 109 reviews
24 hotel reviews
Reviews in 45 cities Reviews in 45 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 24, 2013

Stayed for one night. Very nice and large room, very nice bathroom. Breakfast was excellent with many choices. Hotel staff speaks good English. The hotel is located not far from the hi-tech center and around 30 minutes from the airport.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz W, Communications officer at InterContinental Shenzhen, responded to this review, January 28, 2013
Thank you for your stay with us , Wish you a happy Chinese New year !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 17, 2013

I stayed in this hotel before and enjoyed the experience. This time, I came here for a friend's wedding. The hotel is located a bit far from the business center, surrounded by trees and lush landscaping. The dining experience is superb, dining rooms are usually quite spacious and decorated decently, foods are well prepared and beautifully presented. If you host an event there, the chef would discuss with you about all details about food, timing and everything you can think about. The hotel staff impressed us by providing very attentive and initiative service, there were several times they provided very considerate and sweet service beyond our expectations. Compare to Ritz Shenzhen, InterContinental's staff are much more professional and helpful.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz W, Communications officer at InterContinental Shenzhen, responded to this review, January 21, 2013
Thank you for your comment, we really appreciated that. Wish you a happy new year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 23, 2012

The hotel was what you would expect from a five star hotel. Impeccable and friendly service and great facilities. I did find the spanish theme a bit strange - seeing all the Chinese hotel staff dressed like they were at a spanish hacienda or getting ready to fight bulls. The spanish motif carries throughout the complex with a bar designed like a spanish galleon and chunky wooden furniture throughout.

I was given an upgrade and stayed in a suite that was the size of a good apartment, a living room with an ample office space and adjoining two piece w.c. . It was a bit wasted on me as I was there on business and wasn't in the room that much - but I shouldn't complain.

The bedroom had a dual aspect and opened onto a large terrace that was surrounded by trees and overlooked the pool. It had room for a party of four. The spa bathroom was fantastic.... jacuzzi tub, huge walk in shower with a rain shower head and a state of the art Japanese style toto that definitely had a life of its own.

The suite overlooked the neighbouring China Land and you could see replicas of pagodas sticking out of the trees as you relaxed in the tub or sat on the terrace. Very nice.

The only thing that was a bit odd was that there was a notice in the room about "pest extermination: and the hall had a bit of a chemical smell. I surmised that the pests were the creepy/crawly variety, but quite frankly I didn't want to ask.

Overall a great hotel, especially if you can get an upgrade.

Room Tip: Ask for a suite at the far end of the resort - but only if you don't mind a long walk from the e...
See more room tips
  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz W, Communications officer at InterContinental Shenzhen, responded to this review, December 26, 2012
Thank you for staying with us, and we appreciate your attention to the hygine process that we conducted recently. You can be assured that we are making all our efforts to ensure a clean and comfortable environment for you and the rest of the guests. Look forward to your further visit in the near future and wish you a happy new year.
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Beijing
1 review
5 of 5 stars Reviewed December 7, 2012

I am a frequent traveler and a platinum PCR number, plus I stayed over 10 InterContinental hotels across China and U.S. This is the best InterContinental hotels out of all I have experienced.

The hotel is very luxuriously appointed and the room amenity and facility make your stay a truly comfortable and memorable experience.

By the way, the hotel has a wonderful outdoor swimming pool and theme park with man-made mini beach - it is like a resort hotel even it is located in the city. Just a little shame that I cannot enjoy it as it was raining outside when I was there.

Strongly recommend this hotel!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz W, Communications officer at InterContinental Shenzhen, responded to this review, December 10, 2012
Thank you for your kind review and comment, we are glad to hear your high appraisal about our amazing environment, nice facility, excellent service and amenities. Thank you again for your precious time and comments. Wish everything goes well with your work and life!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Shenzhen

Address: No.9009 Shennan Avenue, Nanshan District, Shenzhen 518053, China
Phone Number:
Location: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Shenzhen
#5 Luxury Hotel in Shenzhen
#5 Spa Hotel in Shenzhen
#7 Romantic Hotel in Shenzhen
#90 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Shenzhen 5*
Number of rooms: 540
Official Description (provided by the hotel):
When InterContinental Shenzhen opened on the Shenzhen Bay Hotel site, it not only preserved the legend s original façade, it honoured its innovative spirit by becoming China s first luxury hotel to adopt a mesmerizing Spanish theme. The Shennan Road address is minutes from Overseas Chinese Town, Meridian View Centre and the Futian business district. ... more   less 
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Also Known As:
Intercontinental Shenzhen Hotel Shenzhen

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