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“A little sanity in Gotham City” 5 of 5 stars
Review of InterContinental Shenzhen

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InterContinental Shenzhen
5.0 of 5 Hotel   |   No.9009 Shennan Avenue, Nanshan District, Shenzhen 518053, China (Shenzhen High-tec Industrial Park)   |  
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Ranked #6 of 1,951 hotels in Shenzhen
tamworth england
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“A little sanity in Gotham City”
5 of 5 stars Reviewed November 3, 2012 via mobile

Just back from a quick holiday to Shenzhen, wow what an insane place , so huge you cannot imagine , so we stayed at the Intercontinental in OCT , a good 20 mins by metro from what I would consider downtown SHenzhen .
fIrst impressions , wow what a great looking building , wonderful but surreal Spanish theme .
The room was clean large and very comfortable with every possible little extra , great hot tub in bathroom too .
We ate in three of he restaurants and whilst not cheap the food was of a god standard with a large choice. Room service too was quick efficient and again a large choice .
The staff were all courteous and friendly and very helpful.
The highlight tho was the Galleon bar basically a full size replica of a wooden sailing ship which is a bar inside with live music THe band were called the Providers and all from the UK ! They were amazingly talented young people and a refreshing change to the DJ who played far to loud and had only a repertoire of what seemed like 5 songs ,the band made my stay here so enjoyable , the interaction with the crowd was really good fun, the range of music was immense from old standards to current pop and rock and pretty much everything in between ,the beer here is brewed on site and is first rate , shame the dark beer wasn't available tho .
In summary a great place to stay with 1st class amenities and entertainment far better than any I have seen in my extensive travels .go see the Providers !!!

Stayed October 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz W, Communications officer at InterContinental Shenzhen, responded to this review, November 7, 2012
Thank you for your review and staying with us, we are glad to hear your high appraisal about our nice facility, excellent service and amenities. Wish everything goes well with your work and life!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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805 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 26, 2012

Spent two nights here in Oct 2012. Its a resort style hotel with large rooms, great bathrooms and all that you may need in a room. Two great pools in and ouside. Kind of small Sauna and an OK gym. Like other hotels in China the tv channel collection sucks, but I guess its a limitation forced by the government.

Couple of complaints about the breakfast.
a) There are always 2-3 waiters/waitresses to accept and sit you but surprisingly you have to
wait and look around to find one who can bring you a cup of coffee. So service in the BF area
has great room to improve.
b) No Salmon!! Give me a break. How could this be a great buffet breakfast without Salmon?

One other negative about this hotel. I saw hookers moving around in the lobby every evening. What is this Thailand? Not good if you go with family.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this review, October 28, 2012
Thank you for choosing to stay with us. It is also highly appreciated for your comment. We will look into points that you mentioned and take proper actions to get things improved.
Reply on my behalf.
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Hong Kong
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 23, 2012

I live in Shenzhen but had to get away from all the hassle. This is a great place to do it in. I have visited the four of the restaurants over the last few years. In particular the Brazilian and French restaurants are magnificent.

Rooms are very nice, the ones on the 8th floor are particularly nice and large. The pool is really fun with a quasi beach along with a pirate ship replica. They have an indoor pool but it is poorly lit.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz W, Communications officer at InterContinental Shenzhen, responded to this review, October 24, 2012
Thank you for your kind review and comment, we are glad to hear your high appraisal about our nice facility, exquisite food and amenities. Wish everything goes well with your work and life!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
geneva
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 30, 2012

I think objectively it is a real 5 star hotel. Against my expectations (from trip advisor rating and the price I paid - about $280/night) I think it is a 4 star - it exceeded my expecations.

this hotel has everything we expect of a 5 star. it exceeds my expectations mainly becuase it has an amazing pool. my 2 year old especially appreciated it. the pool is huge and irregularly shaped as if it is a real lake. on one end of the pool, there's a (man-made) white sand beach, so you really don't feel it is a swimming pool but you are on the beach. There are a few waterslides in the pool and some playgrounds for kids just around the corner. Another plus that I am happy with is the rooms are very spacious.

However, next time i visit shenzhen, i will probably NOT stay here again because the location is bad bad bad (I mean it is in a nice neighborhood, but within walking distance you can only get to a few rundown amusement parks.) you have to take a taxi to go to any decent restaurant. I would stay in the CBD next time, where everything is convenient especially good food!

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz W, Communications officer at InterContinental Shenzhen, responded to this review, September 3, 2012
Thank you for staying with us and your kind review, we are glad to hear you liked the beach, the 10,000sqm landscaped Caribbean garden embraces a real-sand beach and a pool of 2000sqm. Plus a sailboat on the shimmering water and swaying Palm trees, a joyous relish of holiday is right there. Exceptional experiences every time.
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Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 30, 2012

Real nice pool, large with man-made sand beach. Good fun for kids and family. However, the room cleanliness a bit below average. Breakfast food good but many choices. Tea at lounge a bit pricy. Easy to access via underground rail.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz W, Communications officer at InterContinental Shenzhen, responded to this review, September 3, 2012
Thank you for your kind review and staying with us, for the issue you’ve mentioned, we will immediately notify related department, including our senior management, and take concrete action to ensure a better services in the future! Thank you for your support again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Nairobi Area, Kenya
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 8, 2012

It was a fantastic experience. I was there for 3 nights and the services were very good. The swimming pool was quite nice. It's quite close to the metro station so, that's very convenient. The staff was quite helpful and friendly and the check in was quite fast. The rooms have to above average but not very specious.

Room Tip: Ask for a room closer to the elevator because some rooms can be quite a distance from the elevator i...
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz W, Communications officer at InterContinental Shenzhen, responded to this review, August 9, 2012
Thank you for your kind review and comment, we are glad to hear your high appraisal about our nice facility, excellent service and amenities. Wish everything goes well with your work and life!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 17, 2012 via mobile

We stayed here for just one night from the 13th of July. Took the subway and were pleasantly surprised to find the exit of the subway just outside the Intercontinental as explained by Eara. How convenient! Eara handled our reservation very efficiently and was very helpful and told us about the Hong Kong family package.
Check in was fairly smooth and staff were friendly enough except for the immigration- like check and double check of our passports and I D cards. Photocopying god knows how many pages. But then it was explained to us that it is a requirement of the China government. Fine, rules are rules, just a bit clumsily handled. But apologies made by the staff and they were accepted.
The room was Fantastic. Very comfortable, clean and tastefully decorated. We had a view of the swimming pool, which is one of the best things about the hotel. The bathroom was very luxurious and the bathtub was huge. The swimming pool is in a gorgeous setting. The beach created really looks real. Wish there were more deck chairs. Restaurant service was very good. Being vegetarian we expected a huge problem but the staff were helpful. Being English speakers we expected a problem but our waiter Mike Li was extremely helpful and with a very pleasant disposition. There was a chef too who went out of his way to help with finding us something to eat given our special diet. Unfortunately I cannot remember his name but he was there at dinner time and breakfast the next day, helping behind the omelette station. He was very very helpful and I would like to thank him for his helpful manner and very pleasant personality.
Overall a fantastic stay. Windows of the world and splendid china only a short distance away. Thank you Intercontinental. We had a fantastic time.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz W, Communications officer at InterContinental Shenzhen, responded to this review, July 25, 2012
Thank you for your time and detailed descriptions of our marvelous facilities and professional amenities. We will pass your sincere thanks to the chef in charge and the helpful colleagues. It’s truly our big pleasure to make your living comfortable and exceptional. Wish you all the best with work and life! Thank you!
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Additional Information about InterContinental Shenzhen

Address: No.9009 Shennan Avenue, Nanshan District, Shenzhen 518053, China
Phone Number:
Location: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Shenzhen
#4 Romantic Hotel in Shenzhen
#6 Luxury Hotel in Shenzhen
#6 Spa Hotel in Shenzhen
#7 Business Hotel in Shenzhen
#107 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Shenzhen 5*
Official Description (provided by the hotel):
When InterContinental Shenzhen opened on the Shenzhen Bay Hotel site, it not only preserved the legend s original façade, it honoured its innovative spirit by becoming China s first luxury hotel to adopt a mesmerizing Spanish theme. The Shennan Road address is minutes from Overseas Chinese Town, Meridian View Centre and the Futian business district. ... more   less 
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Also Known As:
Intercontinental Shenzhen Hotel Shenzhen

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