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“Good location but not a good Front-Desk staff” 3 of 5 stars
Review of Starway Guangshen Hotel

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Starway Guangshen Hotel
3.5 of 5 Motel   |   15F Guangshen Builsing, No.2023 Shennan East Road, Shenzhen 518002, China (Nantou)   |  
Hotel amenities
Ranked #193 of 2,133 Hotels in Shenzhen
3.5 of 5 stars 100 Reviews
Toronto, Canada
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Good location but not a good Front-Desk staff”
3 of 5 stars Reviewed February 20, 2012

I booked the hotel through Expedia, I paid extra for 3 beds but at the front desk I was asked to pay more, I had a little argue but eventually the problem solved as I showed a saved copy of the receipt from my laptop , it was not my problem, beside when she was convinced that I am right she did not even bother herself to say sorry.It was not a good well-coming at all. I did not take it serious cause I thought it may be a part of my culture-shock experience. Other than that the hotel's location is good and the staff from housekeeping department are friendly and helpful although they do not know English but they try to help. I got more help from them than front desk.
If you book online make sure to have a copy of your e-receipt with you.

  • Stayed December 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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100 reviews from our community

Traveler rating
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Families
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Russian first
  • Any
English first
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 25, 2011

Stayed here just one night.
The hotel overall is OK but I decided there were better options and moved on.
I was told I would have to pay extra as I asked for non smoking room.
The room itself was quite large but carpet was dirty and had evidence of cigarette burns :-(.
The shower was quite small and I felt cramped.
If you can get a room that is in better condition it would be ok for the price.

  • Stayed May 2011, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed October 22, 2005

My (Chinese) partner, who lives and works in another part of Shenzhen had looked at a few hotels in the Luo Hu district and decided this was the one for us. I was en route from Europe via Hong Kong to join her. Our criteria for hotels are simple: rooms that are unambiguously non-smoking and completely clean. Not too much to ask.

Three-star the Guang Shen is, but it was as good as, if not better than, many 4-star establishments of our acquaintance elsewhere. It is conveniently located close to the railway and metro stations and surrounded by shops and restaurants. The only downside - for my aching lower back - was the sheer solidity of the mattress. It felt like sleeping on a door. That is not a complaint, just an observation that others with sensitive backs might have a similar problem. Or maybe not.

Otherwise, everything was absolutely fine. Our cleaner, a gem of a lady, would change towels, etc., at any time of day - a feature unknown to me in hotels in Europe and America. Other staff were genuinely courteous and helpful at all times. We'll be back, bad back and all!

  • Stayed October 2005
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Starway Guangshen Hotel

Address: 15F Guangshen Builsing, No.2023 Shennan East Road, Shenzhen 518002, China
Location: China > Guangdong > Shenzhen > Nantou
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#168 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Starway Guangshen Hotel 3.5*
Reservation Options:
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Also Known As:
Guangshen Hotel Shenzhen

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