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“A fantastic place to stay...” 5 of 5 stars
Review of The Langham, Shenzhen

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The Langham, Shenzhen
4.5 of 5 Hotel   |   No.7888 Shennan Boulevard, Futian District, Shenzhen 518040, China (Zhuzilin)   |  
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30% off room rate
Ranked #1 of 2,134 Hotels in Shenzhen
Atlanta, Georgia
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
39 helpful votes 39 helpful votes
“A fantastic place to stay...”
5 of 5 stars Reviewed September 28, 2013

This is by far my favorite hotel to stay while in Shenzhen. The facility is simply fantastic, brand new, well done, very tasteful - a true luxury hotel. The location is very convenient and centrally located. The room was nice and large, excellently decorated and perfectly accomodated. Room was quiet, bed was perfect, pillows and linens all new. Bathroom was superior. You could not ask for a better hotel room, simply outstanding.

The staff was also superior. Very helpful yet not overbearing. Enjoyed dinner at Duke's which had a very nice wine list, great food and outstanding service. Indulged in breakfast at Silk which was truly a buffet heaven (even by China standards).

If you are looking for a luxury hotel in Shenzhen I would not hestiate to stay at The Langham. I will be back during my next visit to Shenzhen.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharoncyw, Manager at The Langham, Shenzhen, responded to this review, October 10, 2013
Thank you for taking time to giving us such positive comments about the hotel staff and service. We're looking forward to seeing you soonest and hope you will get more enchanting experience in The Langham, Shenzhen next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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92 reviews from our community

Traveler rating
    70
    16
    4
    1
    1
See reviews for
7
13
3
53
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Russian first
  • Any
English first
China
Top Contributor
66 reviews 66 reviews
49 hotel reviews
Reviews in 21 cities Reviews in 21 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed September 26, 2013

I stayed at the Langham mostly due to its' close proximity to the places of business I was visiting. They are trying very hard to provide service but as so often in China they just get it annoyingly wrong with several people advancing towards you together on arrival to take your bag, rather than look around them first. The guys at reception had reasonable English. The rooms are large and comfortable and the buffet food is OK. As usual in China when trying to order room service breakfast the guy could not understand me and I had to give up.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharoncyw, Manager at The Langham, Shenzhen, responded to this review, October 10, 2013
Thank you for choosing our property in Shenzhen. It is always sad to read about these unpleasant experiences from our guests.

We have been working very hard to keep our service standard to make sure our guests can enjoy a comfortable stay. We feel sorry for that you've encountered at our property. We'll definately plan more training to our green hands on these cases to make sure that each one of our guests can enjoy the enchanting experience.

We sincerely hope we have another opportunity to weclome you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 5, 2013

The Langham, Shenzhen is a lovely hotel with stellar service. It is an oasis of soothing luxury to enjoy after a challenging business day. The hotel is in a cluster of high rise office buildings. The Langham standard of excellence is well represented here.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharoncyw, Manager at The Langham, Shenzhen, responded to this review, September 9, 2013
Thank you for taking time to giving us such positive comments about the hotel staff and service.
The evocative warmth and residential environment created in this elegant European-style sanctuary with a contemporary twist, makes The Langham, Shenzhen as the best choice for both leisure and business travelers .
Thank you again and looking forward to seeing you in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton, Virginia, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

This is my first stay at the langham Shenzhen, it really began from the moment I was pick up by the hotel taxi from the Shenzhen port , the hotel staff are very friendly ,the room are very clean and comfortable, the restaurant are clean and lot of choices, I will return to the langham Shenzhen,
To management and staff you earned my business ,

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharoncyw, Manager at The Langham, Shenzhen, responded to this review, September 9, 2013
Thank you for taking time to giving us such positive comments about the hotel staff and service. We're looking forward to seeing you soonest and hope you will get more enchanting experience in The Langham, Shenzhen next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California, USA
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 27, 2013

I have stayed at a number of hotels in Shenzhen. The Langham is my favorite by far. The service is exemplary, the staff is friendly and the rooms are very comfortable. I have eaten in the restaurants and ordered room service, and the food has always been excellent. The fitness equipment in the gym is clean and modern, and there is a lap pool.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Langham Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharoncyw, Manager at The Langham, Shenzhen, responded to this review, September 9, 2013
Thank you for taking time to giving us such positive comments about the hotel staff and service. We're looking forward to seeing you soonest and hope you will get more enchanting experience in The Langham, Shenzhen next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
4 of 5 stars Reviewed July 17, 2013

It's a perfect choice for us just to get away from the city crowd and spent a quiet day here without going out (only a pity that the outdoor pool was closed due to safety reason).

The overall service is above standard among SZ hotels, and the staff to deal with a contingency had made us with no regret to return again. Also my emphasis is the sincereness of the whole hotel team has become a unique element for us to choose to stay next. And the room laundry service we can see room to be improved.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Langham Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharoncyw, Manager at The Langham, Shenzhen, responded to this review, July 21, 2013
Thank you for taking time to giving us such positive comments about the hotel staff and service. We're looking forward to seeing you soonest and hope you will get more enchanting experience in The Langham, Shenzhen next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
1 review
3 of 5 stars Reviewed June 27, 2013

Lovely pink room...
But room service still need to be improved
I stayed there two nights, the first night when i back room, tee cups havent been cleaned, tea bags / slippers havent been supplement.



thats it

.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Langham Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharoncyw, Manager at The Langham, Shenzhen, responded to this review, July 15, 2013
Thank you for choosing our property in Shenzhen. It is always sad to read about these unpleasant experiences from our guests.

We have been working very hard to keep our service standard to make sure our guests can enjoy a comfortable stay. We feel terriblely sorry for that you've encountered at our property. We'll definately plan more training to our green hands on these cases to make sure that each one of our guests can enjoy the enchanting experience.

We sincerely hope we have another opportunity to weclome you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Langham, Shenzhen

Address: No.7888 Shennan Boulevard, Futian District, Shenzhen 518040, China
Phone Number:
Location: China > Guangdong > Shenzhen > Zhuzilin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2,134 Hotels in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Langham, Shenzhen 4.5*
Number of rooms: 352
Official Description (provided by the hotel):
In one of China’s most vibrant and fastest-growing cities, The Langham, Shenzhen is a haven of refined sophistication. Continuing the Langham legacy of delivering refined service and luxurious comfort, The Langham, Shenzhen comprises 352 elegant rooms and suites, from the elegant Deluxe Room to the grand Royal Suite. An enchanting landmark in Shenzhen’s premium Futian district, guests are centrally located within the city’s commercial and retail hub. The Langham, Shenzhen invites guests to indulge in a wonderland of dining options. Savour Chinese delicacies at T’ang Court or delight in the international fare at Silk. Enjoy The Langham’s signature Tiffin Afternoon Tea in the Palm Court lounge, relax by the poolside bar Gazebo, stir the senses at Duke’s or submit to the temptations in Treasures & Scent. Reflecting classic European style in a contemporary, dynamic city, The Langham, Shenzhen embraces the timeless qualities that have always been part of the Langham heritage. ... more   less 
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