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“Good hotel but still need some improvement” 4 of 5 stars
Review of Crowne Plaza Hotel & Suites Landmark Shenzhen

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Crowne Plaza Hotel & Suites Landmark Shenzhen
5.0 of 5 Hotel   |   No.3018 Nanhu Road, Luohu District, Shenzhen 518001, China (Luohu Port)   |  
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Ranked #9 of 1,951 hotels in Shenzhen
Karachi, Pakistan
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Good hotel but still need some improvement”
4 of 5 stars Reviewed October 5, 2013

I stayed here for 2 nights room was clean but small there was no system to lock the toilet room but it a huge bigger than the room I must say plus there was no muslim shower ,service staff was very friendly and helpful it they even let us check out at 4pm overall it was a good experience.

Stayed May 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, October 8, 2013
Dear guest:

Thank you for taking time to share your comments with us. We are very happy to know you had good stay in our hotel. Regarding the issue of the washroom, the door can be locked inside. Very sorry we can’t provide Muslim shower to you. You can ask the house keeper for help if you have any special requests next time. We will try our best to meet guests’ needs. Thank you for your favor on our services. We look forward to welcoming you back.

Best wishes,

Peter Pottinga
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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329 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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  • English first
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  • German first
  • Italian first
  • Japanese first
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  • Spanish first
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English first
Hope Island, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 5, 2013

We stayed at the Crowne Plaza Landmark for 4 nights. We had a wonderful stay - the rom was huge and very well equipped with excellent bathroom facilities. We stayed in a club room and have to say the breakfasts were sumptuous.

The staff were most helpful and very very friendly but must mention especially Marty in the Club Lounge who went out of his way to make our next booking in Guangzhou, chatted with us each evening and made us feel at home and that nothing was too much trouble. He also spoke excellent English and is a real asset to this hotel.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, October 8, 2013
Dear guest:

Thank you for staying with us. We are very thrilled to know you had a wonderful stay in our hotel. I am extremely happy that our staff Marty has done great job to take care of you during your stay. Your generous notes on our hotel are very much appreciated. We look forward to welcoming you back.

Best wishes,

Peter Pottinga
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Top Contributor
60 reviews 60 reviews
53 hotel reviews
Reviews in 41 cities Reviews in 41 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 28, 2013

Room rate here is much higher than the other Crowne Plaza I stayed in Shanghai. Location is walking distance to my office so I chose it. Interestingly I arrived around 1 am in the morning due to a flight delay and when the taxi door opened, the doorman actually asked if I have a booking. Hmm does it mean if I don't have, they would have turn me away? Anyway check-in was speedy and front desk told me the housekeeping will come in to replenish my fruit the next day as it is too late but when I got to the room, there were fruits there already. Breakfast choice is good, lots of choices but seems like limited seating. You might be led to a table but once you come back with the food, your table might be taken by someone. Room service the next day weren't that good, they replenish the water but not the fruits. Room is huge because I booked a premium room. Room decor which has a lot of rosewood accent caused the room to look dated. I requested for a late check-out for 430 pm and hotel was ok with it but I came back later than that due to a delayed meeting and checkout only around 515 pm but the front desk staff was ok with it. So I am very pleased with it. Hotel staff also helped me to call for a taxi and ensure the driver has enough battery in his car (it was a hybrid cab) to bring me to the airport.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, September 28, 2013
Dear axio99:

Thank you for taking your time to share your recent experience with us. I am pleased to read that you were satisfied with our efficient services. Regarding the limited seating on the breakfast, we will monitor in peak times to ensure all guests comfort and satisfaction. We hope to welcome you back in the future.

Best wishes,
Peter Pottinga
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
57 reviews 57 reviews
37 hotel reviews
Reviews in 37 cities Reviews in 37 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed September 26, 2013

My girlfriend and I recently stayed at the Crowne Plaza Hotel & suites Landmark Shenzhen. We caught the train from Lo Wu, just one stop to Guomao, and a short walk to the hotel. Upon arrival we were greeted by the concierge and escorted to the check-in counter where we completed our check-in sitting down at the desk. Sara was very helpful and provided a smooth and efficient check in. We decided to upgrade to the club floor as it was good value. We loved the club floor and happy hour with complimentary drinks and snacks.
We went down to enjoy a relaxing swim at the indoor swimming pool before it closed but found numerous people swimming laps and the water was so turbulent and chopped up it was like being in an ocean so we decided to leave as it was not enjoyable.
Our room was very spacious with all the regular features you would expect from a five star hotel. The soft pillows from the pillow menu and nice soft king size mattress were very comfortable and made for a great night’s sleep. The bathroom was also large with a large bath and walk in shower.
The upgrade also included complimentary breakfast the following morning which had a wide selection. We especially enjoyed a freshly cooked omelette by the chef. The free late check-out to 6pm was perfect to help us enjoy the full day in Shenzhen. There is plenty of shopping nearby especially Dongmen which has everything you could possibly want. There are also night clubs, restaurants and massage places either within walking distance or just 5-10 minutes in a taxi.
All the staff was very friendly, their English was very good and we thoroughly enjoyed our stay. The hotel is in a great location and we look forward to returning again in the future.

Room Tip: Upgrade to the Club Floor
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, September 28, 2013
Dear R0002:

Thank you for sharing your recent experience at our hotel. We are so excited to read that you had such an enjoyable stay with us. I was extremely happy to read that you like our club floor and services. We value the feedback from our guests and your generous notes on our hotel are very much appreciated. We look forward to welcoming you back.

Best wishes,
Peter Pottinga
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palatine, Illinois
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 13, 2013

My second time staying. Older hotel, but very well maintained. Staff very cheerful and helpful.
Concierge (Peter) one of the best with assistance. Restaurants were enjoyable and provided a tasty menu and refreshments. Breakfast has just about everything one would need. Staff in the morning very bubbly and actually caring. Lounge area and coffee room were very nice

Room amenities were very nice as well as the size. Located downtown Shenzhen minutes from the MTR Green Line and the border crossing at Wo Lu. This is the place to stay

Room Tip: Higher floor the better
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, September 15, 2013
Dear Bob C:
Thank you for choosing us again. To know you had a good stay in our hotel makes us very cheerful. We are always delighted to provide professional and comfortable experience to our guests. Thank you for your generous notes on our hotel, we look forward to welcoming you back.
Best regards,
Peter Pottinga
General Manager
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Tela-Aviv
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
Reviews in 17 cities Reviews in 17 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 8, 2013

Highly recommended hotel, great staff & service . rooms are big , best decoration and good quality
Only one thing is in lack ..cupboard ..only one and most of it for suits no shelves..rather than that everything is perfect!!
Good and healthy breakfast , nice restaurants (Italian & Japan ) inside the hotel – very convince
Close to the exhibition center if you are in a business trip
One of the best hotel I stay in...
Enjoy life friends.
Sassi

Room Tip: try to have an upgrade to SUPERIOR room
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, September 10, 2013
Dear guest:
Thank you for sharing your comments with us. We are very happy to see you had a good stay in our hotel. It is good to know you enjoyed our restaurants and services. Thank you for choosing us, we look forward to welcoming you back.
Best Regards,
Peter Pottinga
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah
Top Contributor
99 reviews 99 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed September 7, 2013

In a previous business trip to Shenzhen, we had a wretched experience with the Hotel arrangements which were made for us by the company we were visiting. As a result we have decided to never let our fate in the hands of the others. We decided to get a room in a 5 stars hotel in and central location with all the amentias and luxury that money can buy, even if we have to pay the difference out of our buckets. Fortunately, getting the 5 stars treatment in China is still affordable for us, even with our modest but not so great travel expenses allowance. We decided for Luohu District because of its proximity to Hong Kong, which was our choice for flying in and out of Mainland China. We chose Crowne Plaza Hotel and Suites Landmark because it was a top contender for us when it comes to the amenities, location, and even price.

When we got there I must say that our expectations were blown away, and what we received was way beyond what we expected. First of all, the Hotel entrance is nice, and the lobby is bright, beautiful, large, and inviting. It has nice café that we later tried and enjoyed. From the get go, the service we received was amazing from the very friendly receptionist, who swiftly and in a few minutes checked us in, enrolled us in Crowne Plaza membership program, and even gave us free upgrade.

Our rooms was huge, and it has a good view of the street, too bad we were given rooms only on the 7th floor (a non-smoking floor) otherwise the view would have been amazing. Everything we needed was in that room, I don’t even want to start to mention the amenities there. The bathroom was great as well, and the shower had the best water pressure I experienced in my life, and I am not exaggerating here. There is a bathtub with salts if that is your thing, but I didn’t use it. The room was squeaky clean, and the bed was really comfortable. It helped easing the 5 time zones difference which resulted in restless sleeping for a few nights, but then again that was totally not on the hotel. The housekeeping service was always great in the 6 night we stayed there, and the room was always immaculately cleaned. Wi-Fi coverage was very good, and the speed was ok. Although the Chinese firewall on internet meant you don’t get to enjoy the likes of Twitter and YouTube, but that is an issue in China wherever you go.
In our stay we enjoyed our breakfast time a great deal. I don’t mean to be condescending, but from our past experience, Western Style breakfast was ok at best in the other hotel we stayed at in a previous trip to Shanghai, and it did not exist in other hotels, while in here it was just as good as any breakfast buffet we’ve had anywhere in the world. There is also an Asian style breakfast, and a noodle station if that is your thing. The coffee was very good, and the whole experience fueled us the whole day for work in our entire stay. We also tried the Pool, which was amazing. It’s big and clean, and its staff was a terrific bunch. We considered trying the spa while we at it, but we didn’t have time.

The whole experience in Crowne Plaza Hotel and Suites Landmark Shenzhen was perfect. Perhaps it was too perfect that it spoiled us for other hotels. We would certainly come back anytime we are in Shenzhen.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, September 8, 2013
Dear ayaa1977:
Thank you so much for sharing your comments with all of us. We are very moved by your detailed description about our hotel and your feelings on your stay. It is so glad to know that you enjoyed your stay with us and the amenities and services we have made you delighted. The honor is ours to have your satisfaction and favor on the hotel. We look forward to welcoming you next time!
Best regards,
Peter Pottinga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Hotel & Suites Landmark Shenzhen

Address: No.3018 Nanhu Road, Luohu District, Shenzhen 518001, China
Phone Number:
Location: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Shenzhen
#7 Spa Hotel in Shenzhen
#8 Business Hotel in Shenzhen
#9 Luxury Hotel in Shenzhen
#85 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel & Suites Landmark Shenzhen 5*
Official Description (provided by the hotel):
Crowne Plaza Hotel & Suites Landmark Shenzhen is located in the heart of Shenzhen's bustling LuoHu commercial and shopping district. What's more,we offer a first class selection of restaurant and bar venues,as well as range of recreational facilities that add to the quality of your stay. ... more   less 
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Also Known As:
Crowne Plaza Hotel And Suites Landmark Shenzhen
Crowne Plaza Shenzhen
Shenzhen Crowne Plaza

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