Room rate here is much higher than the other Crowne Plaza I stayed in Shanghai. Location is walking distance to my office so I chose it. Interestingly I arrived around 1 am in the morning due to a flight delay and when the taxi door opened, the doorman actually asked if I have a booking. Hmm does it mean if I don't have, they would have turn me away? Anyway check-in was speedy and front desk told me the housekeeping will come in to replenish my fruit the next day as it is too late but when I got to the room, there were fruits there already. Breakfast choice is good, lots of choices but seems like limited seating. You might be led to a table but once you come back with the food, your table might be taken by someone. Room service the next day weren't that good, they replenish the water but not the fruits. Room is huge because I booked a premium room. Room decor which has a lot of rosewood accent caused the room to look dated. I requested for a late check-out for 430 pm and hotel was ok with it but I came back later than that due to a delayed meeting and checkout only around 515 pm but the front desk staff was ok with it. So I am very pleased with it. Hotel staff also helped me to call for a taxi and ensure the driver has enough battery in his car (it was a hybrid cab) to bring me to the airport.