When we arrived at the hotel, we were pleasantly surprised by the lobby. Already familiar with Shenzhen, we knew that the location was ideal, but we actually booked Sunshine based on TripAdvisor reviews.
Upon check-in, we were informed that our rooms were on a smoking floor. My reservation clearly indicated no smoking, yet they told me that they had no more standard rooms in a non-smoking area of the hotel.
It took about 20 minutes of VERY vigorous protest with several staff, and when I finally insisted on seeing a manager (clearly the only person empowered to make a decision,) we were given an upgrade to a superior floor without smoking.
In all honesty, that is really the only misstep we had during out 8 days at Sunshine over 2 days. As far as amenities go, everything was reasonably high standard for China.
They had a miniature golf course which they charged a ridiculously high amount of money to play on. It was VERY simple: basically astroturf with holes drilled into it. We had assumed that playing would be free or for a nominal fee. During our entire time there we didn't see even one person playing miniature golf.
Room was very comfortable. Internet was more than adequate. And the staff was excellent. All in all a positive experience. Definitely my choice of hotel when I am back in Shenzhen.
- Official Description (provided by the hotel):
- Time honored brand with newly docorated Imperial Rooms. Exclusive service guarantees you a pleasant & peace stay. ... more less
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- Also Known As:
- Shenzhen Sunshine Hotel