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“Deserves all stars, service is world class.” 5 of 5 stars
Review of Shangri-la Hotel Shenzhen

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Shangri-la Hotel Shenzhen
5.0 of 5 Hotel   |   No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China (Luohu Port)   |  
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Rest & Respite Package
Ranked #33 of 2,143 Hotels in Shenzhen
Certificate of Excellence 2014
Den Haag
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
“Deserves all stars, service is world class.”
5 of 5 stars Reviewed March 13, 2014

Excellent hotel with very attentive service, excellent and very "non hotel style" hotel bar. Location is perfect with local resaturants and shopping mall nearby. Good business center with (again) perfect service. Breakfast is enormous with a lot of variation. The right choice for a stay during your business visit. And last-but-not-least good value for money.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, March 14, 2014
Dear Digi-Dish,

Thank you for sharing your pleasant experience with us. We are delighted to hear that you had a nice stay and enjoyed our services and facilities of the hotel. We appreciate your recommendations and your praise. We look forward to welcoming you to our hotel again in the near future.

Warm regards,

George Baird
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,798 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Brisbane, Australia
1 review
5 of 5 stars Reviewed March 6, 2014

Always such a pleasant environment and worth the extra money paying for the Horizon Club. The staff are wonderful and very helpful and food is aplenty. The rooms are comfortable and beds perfect for a good nights sleep after a hard day working/shopping. Good shower pressure makes for a happy tired shopper as well.

Room Tip: Aircons warm up in temperature during the night but otherwise a fabulous little oasis right next to...
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, March 7, 2014
Dear Viv P,

Thank you for choosing Shangri-La Hotel, Shenzhen, as your choice. We are thrilled to know that you had a nice stay in regards to the facilities and food. We look forward to welcoming you back in the near future.

Best regards,

George Baird
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 2, 2014 via mobile

My wife and I stayed at the Shangri-la hotel for three nights from Thursday, 27th Feb to Sunday, 2nd March 2014. Upon check-in we were offered to pay for an upgrade to an Horizon Club room for an extra $420 RMB per night. We took up the offer and continued checking in. Sam was our check in clerk who could speak very good English, he was polite and courteous. There were no queues.
After checking in, we proceeded to our room on the 28th floor to find a bed bigger than I have ever seen. The bed was actually two doubles pushed together with a Futon type overlay joining the two together without a seam in the middle. The bed was huge and very comfortable. The room was also very large and well appointed.
The upgrade included the Horizon Club on level 27, which came with breakfast, afternoon tea and dinner with drinks daily. The food provided was both Western and Eastern style and of excellent quality. Staff were very accommodating and spoke very good English. Sally, Ivy and Jo Jo were very attentive to our needs and assisted us wherever possible.
The hotel itself was very luxurious and it even had access to a HSBC ATMs and Bank at the rear of the lobby area.
The hotel is also only a 3 minute walk across the quadrangle to the Pacific Plaza shopping mall, bus interchange, China Luoho train station and the border crossing back into Hong Kong Lo wu train station. Very handy and convenient.
I would recommend anyone to stay at the Shangri-la Hotel in Shenzhen, if planning on an overnight stay or two whilst shopping in Shenzhen. It works out much cheaper than an expensive, small room hotel in Hong Kong. Take the upgrade, it is definitely worth the money.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, March 4, 2014
Dear MickandVicki,

Thank you for staying at Shang-ri La Hotel, Shenzhen, and sharing your pleasant experience with us. We are delighted to hear that you enjoyed our rooms and services at the hotel. We also appreciate your recommendation. We are proud to learn you enjoyed our heartfelt hospitality through our colleagues such as Sam, Sally, Ivy and Jo Jo.

We look forward to welcoming you back to our hotel again in the near future.

Warm regards,

George Baird
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Reading, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 2, 2014

First time in the Shangri-La, will always book it on future visits. It is conveniently situated right next to the border control with Hong Kong, a stroll from railway and coach station. The staff are polite and attentive. We used the mini-bus shuttle to Hong Kong International Airport (2 hours in rush hour) with pick-up from the lobby for 200RMB. The wholesale market is also next door.

Room Tip: Join the Horizon Club and book a club room.
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  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, March 3, 2014
Dear Richard M,

Thank you for choosing Shangri-La Hotel, Shenzhen, as your choice of stay. We are thrilled to know that you had a nice stay together with your family and enjoyed our the location and services. We look forward to welcoming you back in the near future.

Best regards,

George Baird
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 28, 2014

The hotel location facilities and value was top class and made the stay very easy for me not being local. It covered all my needs good food bedding and the gym was easy to get to and use.
It is easy to walk to from the station and the staff are very knowledgable for all advise on how to get to places and some of the places not to go.
I was made feel very important by all the staff which was a pleasant change from other hotels.


  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, March 3, 2014
Dear Brian F,

Thank you for sharing your pleasant experience with us. We are delighted to hear that you had a nice stay and enjoyed our facilities , location and services of the hotel. We look forward to welcoming you to our hotel again in the near future.

Warm regards,

George Baird
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester UK
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 27, 2014

Just made it in time for Happy Hour in the Exec Lounge. Lovely room , excellent service, prices OK for the standard of hotel. Would recommend for overall comfort and location. Down town and access to shps and not far from the Lo Hu station for Hong Kong

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, February 28, 2014
Dear laninwinchester,

Thank you for choosing Shangri-La Hotel, Shenzhen, as your choice. We are pleased to know that you had a nice stay with regards to our rooms and location of the hotel, as well as the service in our Horizon Club Lounge. We look forward to welcoming you back in the near future.

Kind regards,

George Baird
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Top Contributor
120 reviews 120 reviews
9 hotel reviews
Reviews in 29 cities Reviews in 29 cities
239 helpful votes 239 helpful votes
4 of 5 stars Reviewed February 27, 2014 via mobile

This review is mainly to highlight how well I was treated in my last visit to Shenzen.
Having stayed here several times I have to say its a nice hotel , rooms could improve, but overall is a nice experience. But as I said before I want to reiterate the good service I have received having had an incident with a suitcase. I forgot one of my suitcases at the airport and only realized when I got the hotel. I was supported at all times by the staff who kindly phoned to the airport for me and even offered themselves to go and collect it.
Want to say big thanks to Sheldom who was incredibly nice and helpful and also to the young lady who helped me too.
Mo matter how small or big the rooms are , every time I have to come back here, I ll be returning to shangri la for the amazing staff they have, thanks again .

Stayed February 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, February 28, 2014
Dear MARSITA9,

Thank you for staying at Shang-ri La Hotel, Shenzhen, and sharing your pleasant experience with us. We are delighted to hear that you enjoyed our rooms and service at the hotel. We also appreciate your support and recommendation.

We look forward to welcoming you back to our hotel again in the near future.

Warm regards,

George Baird
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-la Hotel Shenzhen

Address: No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Shenzhen
#17 Business Hotel in Shenzhen
#31 Luxury Hotel in Shenzhen
#64 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
Number of rooms: 552
Official Description (provided by the hotel):
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling. ... more   less 
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Also Known As:
Shangri La Hotel Shenzhen

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