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“Dirty room , old furniture” 1 of 5 stars
Review of Shangri-la Hotel Shenzhen

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Shangri-la Hotel Shenzhen
5.0 of 5 Hotel   |   No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China (Luohu Port)   |  
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Ranked #48 of 2,110 hotels in Shenzhen
Beijing, China
1 review
“Dirty room , old furniture”
1 of 5 stars Reviewed October 1, 2013

Avoid at all cost , pay less and get better
Old rooms , not refurbished and poor maintainance
We were trapped in paying for a Horizon Club room , which is worth than any 3 star hotel room in any city I stayed in China
The only good thing was the WiFi in the car which took us to Shenzhen Airport

Room Tip: The Horizon club supplement is a bad deal , don't fall for the trap !
See more room tips
  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,700 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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  • Dutch first
  • English first
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English first
Taipei, Taiwan
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 28, 2013

I have stayed at this hotel since it was started operation around 21 years ago. Many staffs have known me for years and it makes my every stay to be very comfortable. However, the room facility is a kind of out of fashion, such as the temperature control is not workable !

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLZ-GM, General Manager at Shangri-la Hotel Shenzhen, responded to this review, October 7, 2013
Dear DavidYangHIT,

Thank you for choosing Shangri-La Hotel, Shenzhen as your residence in Shenzhen. We are pleased that you enjoyed your stay with us. Regarding the temperature control you have mentioned, would you please provide more details via e-mail at slz@shangri-la.com so we may check and follow up accordingly? We look forward to welcoming you to our hotel again.

Sincerely,

George Baird
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Top Contributor
80 reviews 80 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 27, 2013

Shenzhen has a lot more 5 star hotels everywhere, but the old Luohu Shangri-La has for me a smell of history, in 1994 I used the Hong Kong GSM network in their lounge, when in China no digital communication network was set up yet.
Located directly at the Luohu Railway Station, connected by an - improvable - underground pedestrian way to subway, border control and railway station, this hotel is just the first choice for business travelers, when using railway to Guangzhou or border control to Hong Kong. Just stay in a room facing to Hong Kong you can still call through Hong Kong networks.
Restaurants are - like in every Shangri-La Hotel very good to excellent, and this hotel has a western pub and restaurant opened until early morning, so that you still can have a draft beer and a meal, when you arrive very late.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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SLZ-GM, General Manager at Shangri-la Hotel Shenzhen, responded to this review, September 29, 2013
Dear Ralf M,

Thank you for your kind review of our property and sharing the details of your enjoyable stay and experiences. We are thrilled to know that you enjoyed your business trip at our hotel as always.

We look forward to welcoming you back to our hotel again.

Best Wishes,

George Baird
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Cardiff
1 review
5 of 5 stars Reviewed September 27, 2013

Excellent service, Great friendly staff. Good facilities and rooms. Always go for horizon club and the suite is only a bit more but very very worth the extra money for twice as much space. Very close to Luohu shopping centre, bank machines and train station. Proper shops also within walking distance.

Room Tip: Horizon Club a must, regular food and drinks and comfortable lounge included. Go for the bigger room...
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLZ-GM, General Manager at Shangri-la Hotel Shenzhen, responded to this review, September 29, 2013
Dear Gareth N,

Thank you for staying at Shangri-La Hotel, Shenzhen. We are delighted to know that you enjoyed our service, location and facilities of our hotel, especially the Horizon club and suite room. We look forward to welcoming you back soon!

Yours sincerely,

George Baird
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 26, 2013

In March, I made my way to Shenzhen, China to meet up with friends, do some shopping and a lot of eating. I also made The Shangri-La Hotel, Shenzhen, my home for ten nights.

I can't say enough abou the staff and how they made me feel like I was a guest and I was welcome in their home. From making sure I was informed for my safety, to making sure I wasn't being raked over coals by shopkeepers and street vendors - I felt like I was part of their family. A huge bonus is that the staff all spoke great English.

The property is right across the street from the train station and is close to some "border" shopping as well as short taxi rides to great eating. I'd stick with the train to get to the attractions that Shenzhen has to offer.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLZ-GM, General Manager at Shangri-la Hotel Shenzhen, responded to this review, September 28, 2013
Dear Ran C,

Thank you for choosing Shangri-La Hotel, Shenzhen as your home during your trip, we indeed appreciate your positive comments and praise. we noticed you also reviewed our Chinese Restaurant Shang Palace. We were thrilled to hear that you enjoyed the hotel food and service, this made you feel at home which we intend for all our guests.

We warmly look forward to welcoming you back on your next visit to our hotel!

Warmest regards,

George Baird
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Melbourne, Australia
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 25, 2013

I know this hotel is a but costly but so worth it if you are shopping in Lo Wu Mall. Close enough to make trips back and forth and do the bathroom stops in comfort! After a hard day shopping, so nice to sit in the lobby bar and listen to the singers while sipping a cool drink. Splurge on this one with the money you save on shopping in Shenzhen.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdewar, General Manager at Shangri-la Hotel Shenzhen, responded to this review, September 26, 2013
Dear catj a,

Thank you for staying at Shangri-La Hotel, Shenzhen and for sharing all the details of your stay and experiences. We are delighted to know you enjoyed the hotel's location and the atmosphere of the Lobby Lounge during your stay.

We look forward to welcoming you back soon!

Yours sincerely,

George Baird
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Surabaya, Indonesia
1 review
5 of 5 stars Reviewed September 24, 2013

Location is VERY NEAR to the Lo Wu station. You can even see it from the exit door of the station! Very near to MTR station too! Just 2 mins walking distance. Staff's English are very good. They gave us suggestions & helpful information when we asked about attractions in Shenzhen. Their people are very friendly & polite. Room was very clean.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdewar, General Manager at Shangri-la Hotel Shenzhen, responded to this review, September 25, 2013
Dear Monica C,

Thank you for choosing Shangri-la Hotel, Shenzhen. We are pleased that you enjoyed your stay especially the location, service and room. We truly appreciate your feedback and, look forward to welcoming you back to our hotel again.

Warmest regards,

George Baird
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-la Hotel Shenzhen

Address: No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Shenzhen
#22 Business Hotel in Shenzhen
#41 Luxury Hotel in Shenzhen
#89 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
Official Description (provided by the hotel):
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling. ... more   less 
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Also Known As:
Shangri La Hotel Shenzhen

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