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“Just Simply the Best” 5 of 5 stars
Review of The St. Regis Shenzhen

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The St. Regis Shenzhen
5.0 of 5 Hotel   |   73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China   |  
Hotel amenities
Ranked #11 of 2,133 Hotels in Shenzhen
California City, California
1 review
“Just Simply the Best”
5 of 5 stars Reviewed July 25, 2013

A beautiful and breath taking hotel with warm and caring associates from the minute you step into the Lobby. Rooms are well equipped and modern in design. Butler service is just top notch. Convenient for business travellers.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The ST Regis S, Manager at The St. Regis Shenzhen, responded to this review, August 5, 2013
Dear Guest, we appreciate your highly praise and thanks for your choosing The St. Regis Shenzhen. We are looking forward to your next trip here. Be well!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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139 reviews from our community

Traveler rating
    91
    31
    10
    5
    2
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10
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62
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Sacramento, California
Top Contributor
77 reviews 77 reviews
66 hotel reviews
Reviews in 40 cities Reviews in 40 cities
83 helpful votes 83 helpful votes
1 of 5 stars Reviewed July 18, 2013

I am writing this review while staying at the hotel, and I can't wait to leave. Compared to other St Regis facilities and another St Regis in China which is the much older but far superior St Regis Beijing, this place is sub-par.

100+ floors, great location and views. That's it. If this is all you need fine, otherwise stay at another hotel.

No sign on the ground floor to let you know that the lobby is on the 96th floor
Very rude, incompetent, slow, and generally useless front office staff who have no idea how to interact with customers, nor work their laptops, nor a credit card machine.

If you SPG platinum, don't expect any frills, there are three people in our group and all the rooms were identical, while only one of us (me) is Platinum, and I was supposedly upgraded. Only benefit is the free wifi.

Rooms are musty, the touch screen by the bed to control the room was filthy, charging station is on the fritz, ..very dim lights in the corridors to point you to your room, remote controlled curtains that don't work.

But all pales in comparison to the rude and incompetent staff, and I won't even comment in the limited English skills.

Avoid at all costs.

To the general manager, please learn from the other superb St Regis hotels in the region; Singapore, Bangkok, Beijing, etc..

For shame..

  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The ST Regis S, Manager at The St. Regis Shenzhen, responded to this review, July 25, 2013
Dear Guest, Greetings from the St. Regis Shenzhen!!
We appreciate the constructive feedback from our guests and we sincerely apologise for the inconsistent level of service upon your check in. The Hotel is looking into extensive training to ensure that we continue to deliver the bespoke hospitality experiences to all of our guests. We will ensure immediate fix to the cleanliness and defects of the room.
All the point be well received and we will definitely look into all the highlight celerity.
Training & coaching will be monitor closely, we assure you we will do all we can to rectify the problems you have experienced.
We hope to be able to welcome you back to experience the true hospitality of St Regis Shenzhen.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Top Contributor
118 reviews 118 reviews
37 hotel reviews
Reviews in 33 cities Reviews in 33 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed July 13, 2013

A lovely hotel in every way but could do better in some key services.

The greet at the ground floor area could be friendlier and more helpful, first time guests may not realise that reception is on the 95th floor. Then when you get to the 95th floor there is only a 50:50 chance of turning the right way to find the reception desk rather than the bar, meanwhile staff stand around in groups chatting. Where are the managers?

The bar serves some pretty awful wine which I am sure generates a healthy margin, but only once from me.

The gym, like all the hardware, is good and don't forget to pack your swimming things too.

Great views, just a shame the service can't be a bit more careful and attentive. Breakfast was difficult to get a coffee.

Room Tip: I imagine views in all directions are stunning, ask to face Hong Kong for something greener
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The ST Regis S, Manager at The St. Regis Shenzhen, responded to this review, July 25, 2013
Dear Guest,
I would like to thank you for taking the time to share with us your experiences from your last visit to the hotel.
As a hotel with high standards of products and services, I am truly embarrassed to learn about the experiences you’ve encountered.
Please accept my sincere apologies to your unpleasant experience with our food & beverage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 24, 2013

Nice view of Shenzhen City from our room on the 89th floor. The room was spacious. The staff was courteous. Great location too. Close to MTR station and shopping mall. Would definitely stay there again next time.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The ST Regis S, Online Distribution Specialist at The St. Regis Shenzhen, responded to this review, July 3, 2013
Dear Guest, thank you for choosing The St. Regis Shenzhen duiring your trip. Many thanks for sharing your stay experience with us and leave the precious comments. We do welcome you come back to hotel again! Be well!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
79 reviews 79 reviews
49 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed June 23, 2013

This is an ultra modern hotel with amazing views but cold and uninviting.
Luxurious rooms with great facilities for sure but the service is poor to say the least.
Elba on the 99th floor serves adequate food but ran out of premium white wines such as Sancerre and as an apology we were given a bottle of awful house white.
After 10 the music at the bar upstairs ranks up so bye bye conversation
When will Chinese hoteliers get it right...

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The ST Regis S, Manager at The St. Regis Shenzhen, responded to this review, August 5, 2013
I would like to thank you for taking the time to share with us your experiences from your last visit to the hotel.
As a hotel with high standards of products and services, I am truly embarrassed to learn about the experiences you’ve encountered.
Please accept my sincere apologies to your unpleasant experience with our food & beverage.

All the point be well received and we will definitely look into all the highlight celerity. We assure you we will do all we can to rectify the problems you have experienced.

Once again, please accept my apologies and I look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 15, 2013 via mobile

Stay here if you have the chance.
iPad mini to control the mood is a nice touch. Tea service was prompt.

We stayed 86 floors up with a view of the city. Bar is outstanding and on the 100th floor. 3d IMAX movie theater at KK mall which is on the 4th floor.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The ST Regis S, Online Distribution Specialist at The St. Regis Shenzhen, responded to this review, July 3, 2013
Dear Guest, Thank you for choosing The St. Regis Shenzhen during your trip. Many Thanks for sharing your experience with us and leave the precious comments. we do welcome you back to hotel again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 13, 2013

This is my second stay at the St Regis in Shenzhen and will have to say that the second time has reinforced my decision to move here from the Grand Hyatt when staying at Luohu in Shenzhen. The location is very convenient. Especially directly connected to the KK Shopping Mall and also to the MixC Shopping Centre via the underground walkway via the Grand Theater Shenzhen subway station. The major points which seals the deal with the St Regis is its location in the KK 100 building which is the tallest building in Shenzhen. The lobby on the 96th floor towers over all other buildings around in Shenzhen and offers unparalleled views of downtown Shenzhen as well as to Hong Kong. Both the rooms I have had the pleasure in staying in during my two trips have also given me spectacular views. I loved the Ipad controllers included in the rooms as well as the Bose surround sound system with a great selection of HD movies included the In- room Entertainment system. Service was impeccable which one would expect from a top notch hotel. 5 Stars all the way. I would not hesitate recommending this hotel when one is looking for a great hotel in the Luohu area of Shenzhen.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The ST Regis S, Online Distribution Specialist at The St. Regis Shenzhen, responded to this review, June 17, 2013
Dear Guest, thank you for your highly praise and comments. We would like to welcom you back soon. Be well!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Shenzhen

Address: 73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #11 of 2,133 Hotels in Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Shenzhen 5*
Number of rooms: 290
Official Description (provided by the hotel):
The St Regis Shenzhen occupies the 73rd to the 100th floor of Shenzhen’s tallest building and commands only the most impressive views from each of it’s elegant guest rooms and seductive facilities. Located in the heart of the Luohu district in the successful Special Economic Zone, opposite the Shenzhen Stock Exchange, this exclusive urban hotel is the tallest St Regis in the world. With 297 beautifully appointed guest rooms, 2100 sqm of luxurious meeting space, the choice of 7 exquisite restaurants and bars plus a state of the art exercise room, 28m lap pool and the Iridium Spa, staying at the St Regis Shenzhen is an experience beyond expectation. ... more   less 
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