I am writing this review while staying at the hotel, and I can't wait to leave. Compared to other St Regis facilities and another St Regis in China which is the much older but far superior St Regis Beijing, this place is sub-par.
100+ floors, great location and views. That's it. If this is all you need fine, otherwise stay at another hotel.
No sign on the ground floor to let you know that the lobby is on the 96th floor
Very rude, incompetent, slow, and generally useless front office staff who have no idea how to interact with customers, nor work their laptops, nor a credit card machine.
If you SPG platinum, don't expect any frills, there are three people in our group and all the rooms were identical, while only one of us (me) is Platinum, and I was supposedly upgraded. Only benefit is the free wifi.
Rooms are musty, the touch screen by the bed to control the room was filthy, charging station is on the fritz, ..very dim lights in the corridors to point you to your room, remote controlled curtains that don't work.
But all pales in comparison to the rude and incompetent staff, and I won't even comment in the limited English skills.
Avoid at all costs.
To the general manager, please learn from the other superb St Regis hotels in the region; Singapore, Bangkok, Beijing, etc..
- Official Description (provided by the hotel):
- The St Regis Shenzhen occupies the 73rd to the 100th floor of Shenzhen’s tallest building and commands only the most impressive views from each of it’s elegant guest rooms and seductive facilities. Located in the heart of the Luohu district in the successful Special Economic Zone, opposite the Shenzhen Stock Exchange, this exclusive urban hotel is the tallest St Regis in the world. With 297 beautifully appointed guest rooms, 2100 sqm of luxurious meeting space, the choice of 7 exquisite restaurants and bars plus a state of the art exercise room, 28m lap pool and the Iridium Spa, staying at the St Regis Shenzhen is an experience beyond expectation. ... more less
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