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“Really nice hotel” 4 of 5 stars
Review of Crowne Plaza Shenzhen Longgang City Centre

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Crowne Plaza Shenzhen Longgang City Centre
4.5 of 5 Hotel   |   No.9009 Longxiang Avenue, Longgang District, Shenzhen 518172, China (Longgang District)   |  
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Ranked #12 of 2,143 Hotels in Shenzhen
Certificate of Excellence 2014
Wokingham, United Kingdom
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“Really nice hotel”
4 of 5 stars Reviewed April 13, 2014

Stayed here while on business in Shenzhen. The room was beautiful with more than enough space. There were plenty of English speaking channels on the TV which is a bonus in china. I ate at the Italian restaurant in the hotel too which was fantastic. All in all, a really nice hotel. Would stay again....

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny L, Public Relations Manager at Crowne Plaza Shenzhen Longgang City Centre, responded to this review, April 16, 2014
Dear David,
Thank you for staying in Crowne Plaza Shenzhen Longgang City Centre. You comments are truly appreciated.
That's our mission to make every guest feel at home in our hotel and we are so happy to hear that you had an enjoyable experience last time which reflect our staff are doing the right thing. And hope you will have the same pleasant staying in our hotel next time.
Sincerely look forward to seeing you in our hotel soon.

Best Regards.
Jenny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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141 reviews from our community

Traveler rating
    85
    41
    9
    3
    3
See reviews for
10
15
2
83
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hong Kong, China
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 10, 2014

I went to Shenzhen Longgang district, which is located in the north west of Shenzhen. Me and my family drove from Hong Kong to this place for more than 3 hours. Most of the highways were jam up with big trucks and crazy drivers. Be careful! The carpark is located at the back of the hotel. It is free of charge for the hotel guest, the staff would hand you a small ticket and all you have to do is to get a stamp from the front desk when you check out of the hotel.

As an IHG Platinum member, they upgrade my room 1 rank up. I originally booked a Club Room and got an upgrade to Club Suite. When I checked in the hotel, the front desk staff gave me 3 welcome drink coupons, which can be used in their lobby lounge. Right after I checked in, the staff walked us to the elevator and greeted us once again. What a nice touch!

The room is big enough for 3 people. There is one big bathroom and a small toilet which is located next to the entrance.

I found that they use different bath amenities in different room, for superior room those products do not have a brand.

We went to have lunch in the hotel’s Chinese restaurant. They are running many promotions; one of them is lucky draw, which allows you to get at least a RMB$100

My suite is on 17/F, and the Club Lounge entrance is right next to my hotel room. The Club Lounge consists of 2 stories; the upper floor is basically for business meeting, whilw the evening spread is on the first floor. The pre-dinner snack at the Club Lounge starts at 5pm and finishes at 7:30pm. There are some cold and hot dishes. We arrived at 5:30pm, but the food taste like they have been put in here for several hours already. For your information, they only serve breakfast and pre-dinner snack in here.

To view photos of the hotel, please go to my website: www.ThePointsAddiction.com

Like my Facebook page: www.facebook.com/ThePointsAddiction

Thanks~

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny L, Public Relations Manager at Crowne Plaza Shenzhen Longgang City Centre, responded to this review, April 11, 2014
Dear Guest,
Thank you for staying in Crowne Plaza Shenzhen Longgang City Centre. Your comments are really appreciated.
We are so surprised about your feedback, not only your satisfaction but the elaborate staying experience you shared. I have to say that your comments are the most detailed one we received since hotel opening. And it’s a perfect hotel guide for other guests, even better than our own introductions. We will continue our good service and improve what were not so good till now and hope every guest in our hotel could have the same enjoyable experience like you.
Thank you again and look forward to seeing you and your family in our hotel soon.

Best Regards.
Jenny Li
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roznov pod Radhostem, Czech Republic
Top Contributor
136 reviews 136 reviews
77 hotel reviews
Reviews in 70 cities Reviews in 70 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed March 30, 2014

First great impression: staff could speak english. This is not so common in China but very appreciated. Especially we liked the personnel during breakfast who had remembered we liked double espresso and offered it next morning - they tried hard to pronounce it and we were so thankful.
Rooms were big enough including all you need amenities plus much more (dressing gown, umbrella, shopping bag...). Bathroom was impressive. I appreciated a sofa next to window where I could work and enjoy view.
We recommend to visit a park (only 10 minutes of walk) with nice lake and temples. It was so relaxing after work!

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny L, Public Relations Manager at Crowne Plaza Shenzhen Longgang City Centre, responded to this review, April 2, 2014
Dear Blankaon,
Thank you for staying in Crowne Plaza Shenzhen Longgang City Centre.
Your satisfaction is the best prize for us and we will do better job to make every guest in our hotel feel at home like you.
Look forward to seeing you in our hotel soon.

Best Regards.
Jenny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
63 reviews 63 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 17, 2014

We had come to Shenzhen to visit windows to the world and splendid china. Since covering both the attractions in one day is very hectic, we decided to stay in Shenzhen. This hotel, though far from the main attractions but is a very good place. Clean and spacious rooms, neat bed linen, bathroom fittings excellent n extremely good service. We had a comfortable stay

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny L, Public Relations Manager at Crowne Plaza Shenzhen Longgang City Centre, responded to this review, March 19, 2014
Dear Madhura4_s,
Thank you for staying in Crowne Plaza Shenzhen Longgang City Centre. Your comments are truly appreciated.
We're glad to hear that you had an enjoyable stay in our hotel last time and we will do better to make sure every guest in our hotel could have the same pleasant experience like you.
Thank you and look forward to seeing you in our hotel soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 5, 2014

Excellent staff ( came outside to bring a chair and a table when saw me smoking ), varied breakfast, clean and spacy room good rates, one of the best hotels i ever booked. Changed my mind about Crowne Plaza after this nice experience.

Room Tip: Superior Double or Twin Room
See more room tips
  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny L, Public Relations Manager at Crowne Plaza Shenzhen Longgang City Centre, responded to this review, March 6, 2014
Dear Alexlonita,
Thank you for staying in Crowne Plaza Shenzhen Longgang City Centre. We are so proud that you had a great experience in our hotel last time.
To make every guest feel at home is always our mission and we hope all guests in our hotel could have the same pleasant experience.
We sincerely look forward to seeing you in our hotel as soon.

Best Regards.
Jenny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 27, 2014

We came to Shenzhen to visit our son for a little over a week, and the accommodations, service, location, and each of hotel restaurants all made our visit thoroughly enjoyable. While the style of the hotel was not modern Asian inspired, everything was in excellent condition. The only drawback was the smell from smokers that lingered in the hall - we had requested a non-smoking room. After a day or so the smell of smoke was less bothersome.

Though we do not speak Chinese, and some of the staff have difficulty with English, we were able to manage fine - get directions to sites we wanted to visit (the wonderful metro system is a short walk away), and manage to get our morning lattes and pastry the way we like them from the delightful Vienna Cafe where we started each day checking our email and the news and gazing at the pedestrians walking by.

The staff were all pleasant, and even when the hotel was busy with a party or business meeting, the quality of our service remained high.

Our room was spacious. The bed and the seating were comfortable, and the bathroom was large and well appointed. The area around the hotel was enjoyable to explore with a wide variety of businesses (from those serving local population to high end restaurants and shops). We especially enjoyed walking in neighborhood in the evening. There were couples, families, some street entertainment in plazas, and anything you might desire in a modern city.

Room Tip: Our room on a higher floor was quiet, had good climate control and a great view of some of the moder...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny L, Public Relations Manager at Crowne Plaza Shenzhen Longgang City Centre, responded to this review, March 4, 2014
Dear Wenfree,
Thank you for staying in Crowne Plaza Shenzhen Longgang City Centre.
We are so happy to hear that you had enjoyable experience in our hotel last time. Your comments let us know our staff are doing the right things to satisfy every guest in our hotel. and also some problems we have to solve in the future.
We sincerely look forward to seeing you and your families in our hotel soon.

Best regards.
Jenny Li
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 13, 2014

The hotel has a good location, the rooms are well furnished, clean and quiet. The linnen and the pillows were absolutely fantastic, so if you need to have a good rest after a hard day - this hotel is just for you. Also, wonderful breakfast offered in the restaurant.

Room Tip: Great choice for a business trip
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny L, Public Relations Manager at Crowne Plaza Shenzhen Longgang City Centre, responded to this review, February 20, 2014
Dear 7V_A,
Thank you for staying in Crowne Plaza Shenzhen Longgang City Centre and we are so happy to know that you had a pleasant experience in our hotel last time.
That's our mission to make every guest feels at home in our hotel and your comments let us know our staff is doing the right thing.
We hope to see you in our hotel soon and with you all the best in 2014.

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Shenzhen Longgang City Centre

Address: No.9009 Longxiang Avenue, Longgang District, Shenzhen 518172, China
Phone Number:
Location: China > Guangdong > Shenzhen > Longgang District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 2,143 Hotels in Shenzhen
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Shenzhen Longgang City Centre 4.5*
Number of rooms: 374
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